Experience

Luz All Abilities Services

• Australia
• Wellness and Fitness Services
• 1 - 100 Employee

• Assistant Coach

  • Jan 2022 - Present

  • Working close with the children with disabilities • Developing a good understanding of the needs of the children with disabilities • Designing activities for children to develop their potential capacities • Respecting the self-determination toward the children • Encouraging the children to engage the activities to promote their abilities of being independence • Working collaboratively as part of a team as well as independently. • Providing support in daily living tasks by creating maximum opportunity to develop independence • Developing non-verbal communication skill with the children • Accurately presenting the situation of the children to their parents



CCA New South Wales

• Australia
• Non-profit Organization Management
• 1 - 100 Employee

• Community Worker Intern

  • Jul 2021 - Present

  • Creating and maintaining an environment that empowers older clients and people with a disability and promoting their level of independence at their level of capacity. • Developing a good understanding of the needs of older clients as well as people with disabilities. • Building and maintaining trust-based relationship with clients and delivering person centered supports. • Engaging with clients in a culturally sensitive way, recognizing a diverse representation of cultures, and providing translating when needed. • Respecting the privacy and maintain confidentiality towards clients. • Establishing appropriate working relationships by maintaining professional boundaries with clients. • Working collaboratively as part of a team as well as independently. • Designing an understandable survey to obtain clients' satisfaction toward services of community. • Providing high quality first point of contact to individuals and their families requiring support (front office) • Developing telephone communication skill to introduce community services clearly, assist in making booking of medical transfer and emergency relief, check in clients' (mental/physical) health. • Deliver support to clients experiencing financial challenges by offering practical assistance through provision of energy bills assistance and food parcel requests. • Completing comprehensive intake and risk assessment for all clients in the emergency relief service and developing the skill of application of EAPA vouchers. • Promoting community services to support individuals to connect with community groups and resources, social support activities and services. (Kiosk). • Reporting on observation and changes in clients’ health, behavior, needs and circumstances to supervisor immediately. (Home-visit). • Assisting Meal on Wheels team in packing the meals.



STC Selected Tutorial Centre

• Front Desk Receptionist

  • Jan 2021 - Present

  • Handling incoming / outgoing calls, meeting and greeting visitors, parents, and students to the office. Provided timely, courteous, and knowledgeable response to information requests; screened and transferred calls • Kept reception area clean and neat to give visitors positive impression. • Work closely with manager to support with the daily workload. • Consulted students and parents with selective courses. • Handled accounting tasks (e.g., recoding expense) • Adept at using word and excel systems • Quickly became a trusted assistant known for ‘’can-do’’ attitude, flexibility and high-quality work.



Canterbury City Community Centre

• Community Worker Intern

  • Jan 2020 - Apr 2020

  • Working in community building team to develop community harmony and community engagement. • Developing cultural respect and sensitive while working with multicultural clients including young women and elders. • Assisting non-English-speaking clients in the form filling services and providing translation when needed. • Being the first point of contact for the community with 4CS by answering the incoming calls and welcoming the visitors. • Working with STARS team and developing an understanding of STARS. • Designing materials and participating in helping the progress for the conference of Commonwealth Home Support Programme. • Setting up the workshops and creating the comfortable and welcome environments for participants. • Promoting their strengths and the level of independence at their level of capacity.



Sushi Hub

• Australia
• Restaurants
• 1 - 100 Employee

• Sales, Waitress

  • Jan 2018 - Mar 2020

  • Excellent customer service. • Promptly and diligently preparing the store, prior to opening. • Adept at using POS cashier systems • Efficient with food preparation for customers’ orders. • Experience with administration and reception of customers and answering inquiries/taking orders by phone. • Expansive knowledge on menu items, store specials and their ingredients for an improved dining experience. • Excellent customer service. • Promptly and diligently preparing the store, prior to opening. • Adept at using POS cashier systems • Efficient with food preparation for customers’ orders. • Experience with administration and reception of customers and answering inquiries/taking orders by phone. • Expansive knowledge on menu items, store specials and their ingredients for an improved dining experience.



Shin Kong Mitsukoshi Department Store

• Taiwan
• Retail
• 1 - 100 Employee

• Retail Salesperson

  • Apr 2013 - Aug 2014

  • Active engagement with customers. • Adept at using POS cashier systems. • Excellent customer service. • Active involvement in sales meetings, to better synchronise with the team and therefore meet sales targets. • Promptly and diligently preparing the store, prior to opening. • Active engagement with customers. • Adept at using POS cashier systems. • Excellent customer service. • Active involvement in sales meetings, to better synchronise with the team and therefore meet sales targets. • Promptly and diligently preparing the store, prior to opening.