Experience

CAMBREW LTD

• 1 - 100 Employee

• IT Service Desk Executive

  • Aug 2019 - Present

  • Front line of support to users in both Hardware and Software • Support to solving computer problem by telephone, remote computer desktop or direct support to users work place. • Perform scheduled computer repairing and maintaining • Prepare new network cabling or telephone line when needed. • Monitor camera security and copy backup when needed. • Monitor and generate Wi-Fi hotspot user and password • Check telephone system to ensure that all users can make a call both internal and external. contact phone provider if connection fail • Maintenance Printer, Scanner, Fax machine and Telephone system. • Procure IT equipment with best price with high quality • Prepare a computer for new staff (Setup Operation System and install applications) • Update all IT equipment inventory such as Desktop, Laptop, Server, switch, router, Printer, Scanner and all IT accessories. • Prepare weekly complete tasks report to IT Manager. • Perform other duties assigned by IT Manager • Hold bachelor’s degree in IT or computer science or other related fields • O365 experience, support, configuration and troubleshooting. • Have at least one-year experience in Files, DNS, DHCP server, Networking, Repairing, Troubleshooting (virus infected, internet and LAN connection), maintenance PCs, camera security configuration and monitoring, and further experience in cisco product. • Have ability to manage time, prioritize work, work under pressure and complete multiple tasks effectively • Be disciplined, self-starter, creative thinking, flexibility, good personality and communication • Good communication and interpersonal skills • Problem solving skill • Honest • Flexible • Innovative • Can keep the calm in stressful situations Show less



CMED Group

• Cambodia
• Investment Management
• 1 - 100 Employee

• IT Tech Support Specialist

  • Nov 2018 - Present

  ❖ October 29th - 2018: I worked for CMED Group company as IT Tech Support Specialist. I am working on: • Active Directory for create user accounts. • Acting as IT Supervisor to Arrange and manage Support Tickets for Staffs. • Purchase order and check quality of IT Material (computers, projectors, and printers) • Reviews vendor contracts and coordinates IT purchases (hardware, software and services) to ensure effective deployment of solutions aligned with user needs. • Daily support staff problem (computers, projectors, and printers) • Control and setup Staff fingerprint machine. • Install software for designer 3D rendering and drafter • Configure Outlook and Configure Webmail for users. • Maintenance all computers. • Fix and troubleshoot computers. • Configure printer on network and local • Configure and Set up Wi-Fi and troubleshoot CCTV • Install software on Laptop and Desktop for users • Monitor on Microsoft office 2013, office 2016, and Microsoft Project 2016 • Support users by remote, report stock to IT manager, troubleshoot phone line, and prepare skype conference. • Control and arrange IT stock. Show less



CIA FIRST International School

• Cambodia
• Education Administration Programs
• 100 - 200 Employee

• IT Assistant

  • Dec 1994 - Present

  ❖ October 15th 2015 - 2018: Worked for CIA First International School as IT Technician. I worked on: • Reboot and check Router every morning. • Regularly check IT Material every two weeks. • Google G Suite ( create email, reset forgotten email password for students and staff ) • Support internet connection for teachers • Update and Maintain Computers Labs • Controlling speed internet • Support for school meeting (prepare projector and sound system) • Support for exam in lab (computer or network problem) • Check WIFI connection all building • Turn off all Lab everyday • Install and update software require for Computer Labs and stuff • Install New Windows (Operating System) • Set up Computer for New Teacher & staff • Troubleshoot School base System • Backup fingerprint and WIFI database Show less