Experience

Tank Clinic (Pty) Ltd
• South Africa
• Truck Transportation
• 1 - 100 Employee
• Sales Marketing Assistant

  • Aug 2015 - Present

Landau Attorneys
• United States
• Legal Services
• 1 - 100 Employee
• Preconfirmations Tracing Dept Team Leader

  • Feb 2013 - Mar 2015


Standard Bank South Africa

• Financial Services
• 700 & Above Employee

• Account Management Consultant

  • Jun 2006 - Oct 2011

  Collection of arrears on all Blue bean & SBSA Master Card product (5-210 days arrears)Rehabilitation of customer’s arrears accounts via the telephone.Quality & efficient customer service, ensuring retention of customers.Customer Service Orientated.Maintaining productivity connects per hour & wrap times through effective time management.Risk assessment, Analytical Skills.Adhering to set monthly targets (KRA’s/KPI).Managing Davox Unison Dialler.Attending to customer queries, ensuring turnaround time is met (24 hrs).Ensuring policies are adhered to. Show less

• Assitant Team leader (2.I.C)

  • Apr 2008 - Jan 2009

  Manage own training & development.Retrieving agent’s daily/weekly/monthly productivity stats from Davox & Client Manager for a team of 7.Sorting of workgroups on Davox.Feedback given to agents on daily productivity.Coaching giving where necessary.Quality assurance orientated.Good understanding of computer package. MS Office/Excel/Word.Attending team leaders meetings in his absence.