chimezie mbachu

Network Operations Engineer at Vodacom Business Nigeria
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Contact Information
us****@****om
(386) 825-5501
Location
Nigeria, NG
Languages
  • English -
  • Igbo and Yoruba -
Skills

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Credentials

  • Professional Certifications include; Cisco Certified Network Associate (CCNA) Information Tech Infrastructure Library(ITILv3)
    Cisco
    May, 2015
    - Nov, 2024

Experience

  • Vodacom Business Nigeria
    • South Africa
    • Telecommunications
    • 1 - 100 Employee
    • Network Operations Engineer
      • Mar 2013 - Present

      Provision of network maintenance and support for the various kinds of Managed, Internet/VPN and Hosted Services on the MPLS Network.Responsible for the Monitoring, Troubleshooting of customer services on the MPLS network, Integration of CPE’s in the Cambridge BWA networkProactive monitoring of all network elements. Advising clients on faults/outages observed. The processing and coordination of appropriate and timely responses to incident reports, including channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress.Ensure that all CPE’s are integrated in strict compliance with the ‘AS Built’ document, and provide support during decommissioning and integration of CPE’s.Verify and ensure that all Access Points and CPE’s are configured with the right, up-to-date software.Troubleshoot transmission equipment related faults ensuring that all alarms are acknowledged and properly diagnosed on MUXES and transmission systems.

  • Etisalat UAE
    • United Arab Emirates
    • Telecommunications
    • 700 & Above Employee
    • ETISALAT IT SERVICEDESK
      • Jun 2012 - Present

      To ensure prompt Service Delivery, Analysis and Incident Management .Also timely escalation of incident for support technician and closure within SLA. To ensure prompt Service Delivery, Analysis and Incident Management .Also timely escalation of incident for support technician and closure within SLA.

  • Etisalat Nigeria
    • Nigeria
    • Telecommunications
    • 700 & Above Employee
    • Analyst IT Service Desk
      • Sep 2012 - Mar 2013

       Main activities is to answer phones professionally, respond to customer inquiries,Internal staff, research required information using available resources, handle and resolve or escalate customer complaints and follow up on customer inquiries not immediately resolved. Ensure all faults are logged. Receive faults calls & assign fault ticket troubleshooting with customers and internal staff Follow up on fault resolution Obtaining customer approval prior to closure of ticket Liaison with customers by providing regular update on fault resolution and status Support to staff at remote at locations Respond to both internal & external mails Prepare daily & weekly reports for clients e.g. Receiving and Recording Call Details, Observing all SLA's and OLA's throughout the process, Data entry and maintenance ofcustomer data bases. Provide customers with product and service information, identify and escalate priority issues Prioritization Calls Call Classification Making an initial assessment of the call Attempting to resolve based on agreed service levels. Assigning calls to appropriate resolution Teams Monitoring resolution progress Follow up to ensure customer satisfaction Escalations of all SLA/OLA Infringements Identify and Assign Problem Recording and tracking of major incidents (Problems, Known Errors) Complete call logs and reports, recognize, document and alert the supervisor of trends in customer calls. Recommending process improvements

  • Digital Communication Company (DCC), Satellite and Networks Ltd
    • Computer Warehouse Group
      • Jun 2008 - Jun 2012

      Field Support Engineer/ Technical and Incident Management OfficerSupport Engineers on sites Logging of fault calls and closing issues within SLATroubleshooting Vsat sites and monitoring of backhaulVsat installation and configuration of modemTroubleshooting and installation of invertersDisassembling and assembling of VsatSite survey and PlanningParticipated in the integration of 2.4, 9.1meter dish for sky edge and Hughes network service of Gilat Israel and intelsat USA for DCC Hub.Participated in operation and maintenance of the company's sites (cross pole etc)PROJECT ACCOMPLISHED:NBC vsat links, Oceanic Bank Radio links and Vsat sites, Negris internet sites, United Bank of Africa Vsat, First Bank of Nigeria Vsat links and ATM among others; Operation and

  • Akinyemi Memorial Grammer School
    • National Youth Service Corp (NYSC)
      • Jul 2010 - Jul 2011

      Academic staff/Student Counsellor/MDGs Facilitator/ NYSC President Academic staff/Student Counsellor/MDGs Facilitator/ NYSC President

  • Power Holding Company Of Nigeria (PHCN)
    • Distribution of Electricity
      • Jul 2006 - Dec 2006

      Protection, Control and Metering (PC&M) Officer Protection, Control and Metering (PC&M) Officer

Education

  • Federal University of Technology Owerri
    Bachelor of Engineering (B.Eng.), Electrical and Electronic Engineering
    2004 - 2009
  • Federal University of Technology Owerri
    B.Eng(Hons), Electrical and Electronics Engineering
    2004 - 2009
  • Federal University of Technology Owerri, Imo State
    Barchelor of engineering, elect/elect engineering
    2004 - 2009
  • Obafemi Awolowo University,Ile-Ife Osun state.
    Ordinary Diploma, Computer Technology
    2001 - 2002
  • Senior School leaving
    Bachelor of Engineering (B.Eng.), Electrical and Electronics Engineering
    -

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