General Manager

• Feb 2022 - Present

Regional Manager

• Oct 2015 - Present

A-Safe DWC LLC is a subsidiary of A-Safe - a UK headquartered business which manufactures and supplies impact rated safety barrier systems to clients all around the globe. A-Safe was the inventor of the first fixed polymer safety barrier systems and continues to be the market leader with their range of PAS13 compliant impact protection solutions. A-Safe offers our clients state-of-the-art solutions for workplace traffic management and impact protection requirements, ensuring they can operate safely and reduce the risk of accidents and injuries during their daily operations. Show less

Senior Account Manager

• Sep 2012 - Oct 2015

XpertLearning is one of the fastest growing online learning and performance management solutions provider in the GCC. Through partnering with the industry leaders in our field: SkillSoft, Cornerstone on demand, Blackboard, DuPont and many others we are able to offer our clients bespoke solutions based on particular Learning and Development requirements. We provide our clients with detailed Learning and Development consultations and help identify solutions that can greatly benefit their workforce. Our aim is to provide Organisation's with the necessary arsenal of Learning tools and systems to effectively develop their employees skills and performance. XpertLearning is driven by our client's success. We help organisations drive employee development to help achieve business objectives and goals. As A Senior Account Manager of XpertLearning Tom manages a portfolio of circa $1.5M annual revenue and is responsible for: Business Development: - Develop opportunities with new and existing Clients - Conduct product presentations and demonstrations Consultancy: - Online Learning and Talent Management - Provide advice and knowledge around online Learning strategies and implementations - Mapping of Clients Job families / Competency Frameworks with online learning content - Psychometric Testing - Blended Learning guidance - ROI for Learning Sales: - Proposals based on bespoke solutions - Off the shelf Learning Solutions - Customised Learning Solutions - Recruitment Management Systems - Learning Management Systems - Performance Management Systems - Talent Management Systems - Online Business English Support tools Account Management: - Manage many Key Accounts across the GCC - Facilitate and Present at Learner Workshops - Ongoing customer service and technical support - Client reviews and recommendations (Learning ROI, Industry best practices etc.) Vendor Partners: Skillsoft, Cornerstone On Demand, Pearson English, DuPont, BlackBoard, ISV, Kesdee, Vidcruiter, SmarpShare Show less

Property Consultant

• Aug 2011 - Aug 2012

• Responsible to manage and constantly refresh vast portfolio of available properties for Sale and Rental. • Built strong relationships with Property Owners and advised on current market trends, produced comparable market analysis, assisted them in professionally marketing their property for both Sales and Rentals. • Consult with clients, and assist them in finding their dream property. • Liaising with Property Agents, Owners and Tenants and arranging and undertaking appointments for property viewings with clients. • Negotiating rental and sales values and payment structures between the parties concerned • Processing all paperwork for Leasing or Selling units and undertaking transfers and handovers. Show less

General Manager

• Nov 2010 - Jul 2011

• Responsible for managing and overseeing all operations of the organisation. • Ensuring staff maintain and grow the database of Sales and Rental properties for the company to effectively advertise to generate new Leads. • Set up contracts with property portal websites to increase exposure of the company and generate more Leads. • Implemented referral contract with a Property Maintenance Company to generate added value for clients. • Responsible for processing all staff wages via WPS. • Built close relationships with Property Owners and assisted them in professionally marketing their property and screening potential Clients. • Liaising with Property Agents and Owners / Tenants and arranging appointments for property viewings and negotiating rental amounts and payments between the parties concerned. • Authorised Signatory on the company bank account ensuring all necessary payments were met when due. • Maintaining accurate monthly income and expenditure reports for the Managing Director. • Compiling monthly MI reports to submit to the Managing Director (property portfolio stats, conversion rates, No. of viewings to close ratios etc.) Show less

Office Manager

• Dec 2009 - Nov 2010

• Responsible for managing and overseeing all operations within the office. • Created new documents, database and processes for the office administration to run more efficiently. • Ensuring all properties are up to date and advertised to generate new Leads for the Property consultants. • Initiated sub-contractor agreements with Facility Management Companies to ensure periodic maintenance completed for clients Rental properties (Plumbing / Electrical / AC / Masonry etc.). • Supported all Property Consultants in all administration including CMA's and property advertising. • Liaising with Property Agents and owners / Tenants and arranging appointments for property viewings and negotiating rental amounts and payments between the parties concerned. • Preparing all documents required to complete Sales transfers and Rental Agreements between property Owners and Buyers/Tenants. Show less

Marshal Welfare: Yas Marina Formula 1

• Nov 2009 - Nov 2009

• Welcoming marshals at the airport, taking them to camp and registering them upon arrival. • Helping to organise and retrieve kit to supply to the marshals that arrived (kit included t-shirts, ear-plugs, camel packs etc.) • Producing marshal ID cards needed to provide entrance to the circuit and aided in getting them accredited by the Abu Dhabi Police. • Helping to organise accommodation and checking rooms were up to standard – if not, acted upon it to make sure they were. • Arranged a football tournament to keep the marshals occupied whilst at camp. • Was a point of contact for marshals to come to with issues and would resolve them in a variety of ways. • Arranged routes for the four track side support vehicles to enable a timely deployment of lunches ensuring freshness of food. • Produced and delivered timetables for each post chief to ensure they knew each day minute by minute. • Consistently maintained water and other drink supplies for all marshals to prevent dehydration and other medical issues. • Sound technician for the P.A. system for driver briefings and other important notices for the event. In addition to this role I acted as assistant to the Clerk of the Course, performing and completing various tasks as directed. Show less

Personal Banking - Money Manager

• Apr 2008 - May 2009

– Designed an excel based program used within the Contact Centre (the ‘think banking note writer’) to aid staff, ensuring they follow the correct procedure on calls and also increased individuals productivity as reduced time spent manually typing notes between calls. - Recorded different companies direct debit reclaim timescales to reduce Think Banking’s business cost of clients missed payments and ensuring as many clients pay their bills as possible thus bettering the company’s customer service. - Amongst all Contact Centre employees, Tom achieved the most new Client registrations into the new internet banking service than any other employee for 4 consecutive months. Key responsibilities; • Managing a portfolio of around 900 clients. • Manage clients money ensuring all bills paid on time (mortgage, utility payments, personal payments, sky etc.). • Provide clients with financial advice on how best to arrange their income and outgoings. • Deal with inbound call queries and updates from clients. • Outbound calls to clients to inform them of account updates and resolve any issues needed to ensure the smooth running of their account (chasing fees, advising of payments, timescales etc.). • System testing for new updates ensuring there were no faults to prevent complications when in use. • Cross selling within the company for other services including debt management, IVAs, loans, car finance and insurance where appropriate. Show less

Secured Loan Processor

• Oct 2007 - Apr 2008

• Manage all new secured loan applications from point of being underwritten to completion for the following lenders - Nemo, First Plus, Blemain, Swift, Paragon, GE Money. • Liaise with Banks and Building Societies for BSQ’s, Consents, Redemption Statements, 12 Months Statements, Credit Card statements, settlement figures etc. • Liaise with solicitors regarding Scottish searches and Land Registry. • Deal with clients to get relevant information from them in order to complete their Loan process. • Instruct third party representatives to meet various clients to collect relevant documentation. • Order Valuations on clients’ properties to ensure house value is accurate to confirm LTV calculations. Show less

Secured Loan and Mortgage Application Manager

• Jan 2007 - Oct 2007

Tom redesigned the company’s mortgage lead source code system and created advisor spreadsheets to aid sales staff in managing and organising their workloads more effectively. The success of this project had a direct effect on sales figures which were seen to improve as a result. - Created an auto-updating sales analysis report for all leads in our mortgage department. This included a vast breakdown of total department sales; separating individual advisor sales from overall team figures. This constant analysis enabled sales managers to have a clear and accurate snap-shot of current sales statistics whilst highlighting weak sales patterns from various lead sources. Awarded ‘Employee of the Month’ – For his innovative process improvements, continued motivation, dedication and success for the work done in this new role ‘Lead management’. Tom was the youngest person ever to receive this award at Capital One home loans. • Select cancelled loan applications that would better fit our mortgage criteria and prioritise. • Allocate and monitor status of all leads passed to our mortgage department. • Liaise with online mortgage lead companies; purchasing leads for our mortgage department and tracking all leads through to completion. • Manage different people within the company to aid me in my role including training others – also created better communication and developed relationships across the different departments. • Re-designed the whole lead process; created new source codes and amended spreadsheets to aid mortgage advisors in their role. • Designed auto-updating analysis for all mortgage leads for MI (excel based). Show less