Experience

Taiwan Tech Arena

• Taiwan
• Think Tanks
• 1 - 100 Employee

• International Marketing Specialist

  • Aug 2022 - Present



National Applied Research Laboratories, NARLabs

• Taiwan
• Research
• 1 - 100 Employee

• Deputy Project Manager

  • Dec 2021 - Aug 2022

  Taiwan Germination Program aims to discover DOMESTIC university startups with outstanding academic and research achievement, and further help with their spin-off and commercialization. Through exploring fundamental research and industries cooperated result, Call for application from DOMESTIC universities (1 to 2 batches per year). Taiwan Germination Program aims to discover DOMESTIC university startups with outstanding academic and research achievement, and further help with their spin-off and commercialization. Through exploring fundamental research and industries cooperated result, Call for application from DOMESTIC universities (1 to 2 batches per year).



FutureWard 台北

• Community Manager

  • Nov 2020 - Dec 2021

  • Please members in the community by providing a great members experience.• Build and maintain valuable relationship with members. Retain existing members in own community.• Manage Member Contracts.• Coordinate with Marketing to ensure brand consistency.• Organization and participation in events to build community and boost brand awareness.• Address customer queries, resolve any arising issues in a timely manner.• Look for new revenue opportunities to help members find the marketing match and run their business.• Conduct tours of the center, showcasing the center to potential new customers.• Building relationships with customers, potential customers, industry professionals.

• Community Associate / Receptionist

  • May 2017 - Nov 2020

  • Welcomed each new arrival pleasantly and confirmed reservations and identification, directing them appropriately.• Welcomed patrons and immediately offered assistance by asking open-ended questions.• Resolved customer issues quickly and notified Operation Manager immediately when problems escalated.• Admin tasks as needed including tour guide bookings, check-ins, answering phones. • Notifies company personnel of visitor arrival. • Informs visitors by answering or referring inquiries. • Keeps a safe and clean reception area by complying with procedures, rules, and regulations.• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.



Audio 6 Ltd.

• United Kingdom
• Real Estate

• Online Sales Specialist

  • May 2017 - Dec 2021

  • Perform online sales activities to achieve company sales objectives.• Build and maintains customer and dealer relationships.• Perform daily tasks based on assigned work plan.• Maintain up-to-date knowledge about product information and promotions.• Communicate with customers through phone, e-mails, social media and personal visits.• Respond to customer queries promptly and professionally.• Work independently to achieve monthly sales quota.• Provide excellent services and ensure customer satisfaction.



Café de Riz

• Assistant Shop Manager

  • Jun 2015 - Apr 2017

  • Assisting the manager in organizing, planning and implementing strategy.• Coordinating coffee shop operations.• Ensuring coffee shop schedules and objectives are met by employees.• Coordinate daily customer service operations (e.g. sales processes, orders and payments)• Track the progress of weekly, monthly, quarterly and annual objectives. And also create reports, analyze and interpret retail data, like revenues, expenses and competition.• Monitor and maintain store inventory, retail operating costs, budgets and resources.• Communicate with clients and evaluate their needs.• Analyze consumer behavior and adjust product positioning.• Research emerging products and use information to update the store’s merchandise.



VOGT INT'L CORP.

• Trading Specialist

  • Jan 2010 - Apr 2015

  • Selling BBQ products and services to the clients of the company and convincing them about their usability and advantages.• Upholding the sales reports, records and other important documents of the international clients.• Represented company at 2 national and international trade shows per year resulting in 10% increase in sales.• Build and maintains customer relationships.• Follow up on quotations and projects to secure orders.• Emphasize salable features, quotes, prices and credit terms and prepares sales orders.• Review specifications and Terms and Conditions of Sale at proposal stage.• Managed constant and timely outflow of shipments; generated documentation required for customs clearance.



緻通企業股份有限公司

• Cataloging Managers

  • Nov 2006 - Dec 2009

  • Responsible for managing the catalog of materials at a library.• Categorize and classify library materials, including books, CDs, films, newspapers, or other documents to ensure users can locate them.• Follow library standards and guidelines to classifying documents.• Consult with employees on improving cataloging process.• Ensuring schedules and objectives are met by employees.• Coordinate customer service operations (e.g. orders, contract processes, payments, data transfer)