Data Engineering Manager

• Mar 2021 - Present

Business Intelligence Analyst

• Feb 2020 - Mar 2021

Data Analyst

• Mar 2019 - Feb 2020

Business Intelligence Analyst

• Mar 2016 - Feb 2019

• Implementation of self-service solutions using Power BI, SSRS, Cognos and Crystal Report.• Creation and Authoring of BI reports, dashboard, OLAP cubes using BI Tools like Cognos Framework Manager, Cognos Report Studio.• Feature Management and Analysis of the Bank’s Customer Data Lake solution (UCDL).• Creation of BI reports, dashboard, OLAP cubes using BI Tools like Cognos Framework Manager, Cognos Report Studio and Cognos Transformer.• Ensure critical Database tables, OLAP cubes are optimized and backed up.• Translate user requirements into technical design specifications• Developing , deploying , maintaining on-demand and scheduled reports for Analysis and decision making• Report generation writing SQL Queries on Oracle, MySQL, MSSQL, Cyrstal Report etc.• Ensure that the data extractions from different source systems e.g. Finacle, Infopool, maxim e.t.c are correct and complete. • BI/MIS Reports scheduling and Monitoring. • Liaise with business users on mapping / data validation issues.• Designing and modelling of the Enterprise Data Warehouse Architecture to meet several reporting objectives. • Excellent Knowledge of leading BI Technologies (Power BI, Microsoft SQL Server BI Stack).• Analyzing Key Performance indices of various bank products with set target of customer base, Revenue and identification of gaps to help in meeting the Banks objectives. • Serve as business interface with support team on data / validation issues.• Training members of other units how to use PowerBI. Show less

Customer Relationship Officer

• Mar 2015 - Feb 2016

• To maintain contact with new and existing customers on routine account management activities.• To ensure proper documentation for all new and existing accounts.• To provide customers with information and awareness on the Bank’s products and services.• Ensure effective and timely service delivery to customers at all customer service units.• Ensure a customer friendly disposition at all times.• Review account opening documents and ensure timely opening of accounts on the system.• Ensure prompt TAT (Turn-Around-Time) in line with service level• Ensure preparation and rendition of reports to internal and external parties as required from time to time.• Timely acknowledgement of MICR cheque issued on the system.• Processing customers’ Cheque and card requests, including ultimate delivery to the customer.• Accounts management and reactivation.• Ensure timely and accurate processing of standing instructions• Ensure timely responses to reference letters.• Print off-cycle customers’ statement for properly authorized requests and ensure charges are taken.• Ensure effective utilization of physical assets at the customer service unit (file cabinets, till boxes, etc.) Show less