Chijioke Diogu

Program Manager at Genesys Tech Hub
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Contact Information
us****@****om
(386) 825-5501
Location
Enugu State, Nigeria, NG

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Credentials

  • Intermediate SQL for Data Scientists
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Learning Relational Databases
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • SQL Queries Made Easy
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Agile Product Owner Role: Techniques
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • Agile Foundations
    LinkedIn
    May, 2022
    - Nov, 2024
  • Agile Product Owner Role: Foundations
    LinkedIn
    May, 2022
    - Nov, 2024
  • Enhance Your Productivity with Effective Note-Taking
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • Creating and Giving Business Presentations
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Design a Compelling Presentation
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Designing a Presentation
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Develop Your Presentation Skills
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Establishing Credibility as a Speaker
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • How to Be Both Assertive and Likable
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • How to Present and Stay on Point
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • PowerPoint: Silicon Valley Presentation Secrets
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • The Six Morning Habits of High Performers
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Master Your Cash Flow
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Cultivating Mental Agility
    LinkedIn
    Nov, 2020
    - Nov, 2024
  • Remote Work Foundations
    LinkedIn
    Nov, 2020
    - Nov, 2024
  • Building Customer Loyalty
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • Word Essential Training (Office 365/Microsoft 365)
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • Getting Things Done
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • UX Design: 2 Analyzing User Data
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Becoming Indistractable
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Building Trust
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • How to Slow Down and Be More Productive
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Improving Your Focus
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Inclusive Leadership
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Planning a Career in User Experience
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • UX Design: 1 Overview
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Building Resilience
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Learn Social Media Monitoring
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Making Big Goals Achievable
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Managing in Difficult Times
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Negotiation Foundations
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Reputation Risk Management
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Skills for Inclusive Conversations
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Creating a Culture of Learning (2017)
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Crisis Communication
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Delivering Bad News Effectively
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Organizational Learning and Development
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Activate Connections That Will Transform Your Career
    LinkedIn
    May, 2020
    - Nov, 2024
  • Cultivating a Growth Mindset
    LinkedIn
    May, 2020
    - Nov, 2024
  • Decoding Body Language
    LinkedIn
    May, 2020
    - Nov, 2024
  • Developing Self-Awareness
    LinkedIn
    May, 2020
    - Nov, 2024
  • How to Feel Less Busy
    LinkedIn
    May, 2020
    - Nov, 2024
  • How to Project Vocal Confidence
    LinkedIn
    May, 2020
    - Nov, 2024
  • Improving Your Listening Skills
    LinkedIn
    May, 2020
    - Nov, 2024
  • Improving the Value of Your Time
    LinkedIn
    May, 2020
    - Nov, 2024
  • Leading Yourself
    LinkedIn
    May, 2020
    - Nov, 2024
  • Making Better Decisions by Thinking in Bets
    LinkedIn
    May, 2020
    - Nov, 2024
  • Making Quick Decisions
    LinkedIn
    May, 2020
    - Nov, 2024
  • Managing Your Career: Early Career
    LinkedIn
    May, 2020
    - Nov, 2024
  • Operational Excellence Foundations
    LinkedIn
    May, 2020
    - Nov, 2024
  • Reaching Out of Your Comfort Zone
    LinkedIn
    May, 2020
    - Nov, 2024
  • Take a Holistic Approach to Advancing Your Career
    LinkedIn
    May, 2020
    - Nov, 2024
  • Consulting Foundations: Client Management and Relationships
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Learning Excel 2019
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Negotiation Skills
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • New Manager Foundations
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Public Speaking Foundations
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • SQL Tips, Tricks, & Techniques
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Writing with Impact
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • 15 Secrets Successful People Know About Time Management (getAbstract Summary)
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Being an Effective Team Member
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Humble Inquiry: The Gentle Art of Asking Instead of Telling (getAbstract Summary)
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Leading and Working in Teams
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Managing Self-Doubt to Tackle Bigger Challenges
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Overcoming Your Fear of Public Speaking
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Social Media Marketing: Real Estate
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • The Secret: What Great Leaders Know and Do (getAbstract Summary)
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Transitioning to Product Management
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Why Motivating People Doesn’t Work . . . and What Does (getAbstract Summary)
    LinkedIn
    Feb, 2020
    - Nov, 2024

Experience

  • Genesys Tech Hub
    • Nigeria
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Program Manager
      • Oct 2022 - Present

      As the Program manager at the tech hub, I am charged with • Organizing programs and activities in accordance with the mission and goals of the organization that lead to seamless running of the program. • Creating and managing long-term goals of my interns that improved their performance 40%. • Developing a budget and operating plan for the program that saved the company 25% on running cost. • Developing an evaluation method to assess program strengths and identify areas for improvement for the next cohort. • Overseeing the program funding proposals to guarantee uninterrupted delivery of services. • Managing a team with a diverse array of talents and responsibilities and achieved 100% success in the program. • Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance. • Implementing and managing changes and interventions to ensure project goals are achieved. • Organizing and conducting meetings with stakeholders to make communication easy and transparent regarding project issues and decisions on services. • Producing accurate and timely reporting of program status throughout its life cycle to ensure accountability. • Analyzing the program risks to avoid any complications. • Working on strategy with the marketing team to ensure all interns are outsourced after the program. Show less

  • Tenece Professional Services
    • Nigeria
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Database Administrator
      • Sep 2021 - Present

      As a database administrator I run the computer-based examination platform for various higher institutions, including the University of Nigeria, Nsukka (UNN), Ebonyi State University (EBSU), Enugu State University of Science and Technology (ESUT), Akanu Ibiam Federal Polytechnic, Federal Polytechnic, Oko, etc.• I setup CBT servers and verify their 100% functionality to ensure a seamless exam experience without any complications.• I facilitate the complete review and upload of CBT instruments to the servers, ensuring all necessary materials are available and accessible.• I configure and maintain database servers and processes, including monitoring system health and performance, to ensure high levels of performance, availability, and security.• I independently analyze, solve, and correct issues in real-time during exams, providing end-to-end problem resolution and gaining the trust of students, lecturers, and clients.• I produce complete and accurate results after each operation, ensuring utmost integrity in the process and enhancing client retainership.• I prepare and submit detailed CBT reports using CBT logs after each exam, keeping the company informed of all events and day-to-day activities during the exam period.• I schedule maintenance and support release deployment activities after operational hours, ensuring servers and equipment are ready for the next operation. Show less

    • Service Support Analyst
      • Jul 2019 - Sep 2021

      As the customer Support analyst at the University of Nigeria, Enugu Campus I was charged with attending to student/staff related issues over the phone, email and physical visits to provide solutions to technical problems on the school portal.• I performed diagnostic tests and troubleshooting to identify client’s issues before hand to reduce high rate of customer complaints.• I made sure to provide the customers with accurate information on products and services to gain their trust thereby improving customer retainership by 25%• I developed and implemented technical procedures effective in quickly addressing customers’ problems to minimize downtime.• I carried out assessments to determine the need for changes in hardware/software configurations to further improve the platform and make it customer friendly.• I planned and organized sessions with our clients on procedures for resolving or preventing recurrence of a technical problem.• I prepared and presented detailed reports to update management on IT support operations.• I operated and and worked with equipment such as smartboards, external storage devices, computer diagnostic tools, printers and many other apps that enable swift customer service delivery.• I responded and proffered solutions to inquiries about software issues.• I Maintained Customer applications for clients to avoid any form of downtime which gave the company 100% in performance. Show less

    • Customer Service Representative
      • May 2019 - Sep 2021

      • As the customer service representative at the University of Nigeria, Enugu campus I was charged with maintaining positive, empathetic, and professional attitude toward customers at all times via telephone, support chat and ticketing application. • I responded promptly to customer inquiries increasing the high level of trust in the platform.• I promptly acknowledged and resolved customer complaints increasing the company's performance by 90%.• I processed orders, forms, applications, and requests for clients with utmost professionalism and integrity increasing customer trust on our platform • I kept records of customer interactions, transactions, comments, and complaints, ensuring customer satisfaction and providing professional customer support..• I provided detailed feedbacks and improved on the efficiency of the customer service process in the company. Show less

Education

  • University of East London
    Master of Computer Applications - MCA, Data Science
    2023 - 2025
  • University of Nigeria, Nsukka
    Bachelor's degree in Agriculture, Agricultural Economics
    2011 - 2016

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