Experience

FPH Capital Partners

• United States
• Venture Capital and Private Equity Principals
• 1 - 100 Employee

• Debt Consultant

  • Jan 2023 - Present



AcuFi

• United States
• Financial Services
• 1 - 100 Employee

• Sales

  • Nov 2021 - Jan 2023

  Take high volume of inbound calls, enroll for debt relief, debt settlement, debt invalidation programs in part of their qualifications, follow script and quality assurance and compliance. Take high volume of inbound calls, enroll for debt relief, debt settlement, debt invalidation programs in part of their qualifications, follow script and quality assurance and compliance.



Certify Student Services

• Orange County, California, United States

• Enrollment Specialist

  • Sep 2021 - Nov 2021

  Take high volume of inbound calls; guide them with their student loans; overlook their qualifications; communicating well with clients and following up with clients and departments when needed; attention in details; signing people up for the right programs that are eligible for clients. Take high volume of inbound calls; guide them with their student loans; overlook their qualifications; communicating well with clients and following up with clients and departments when needed; attention in details; signing people up for the right programs that are eligible for clients.



NationsBenefits

• United States
• Government Administration
• 300 - 400 Employee

• Member Experience Advisor

  • Nov 2020 - Sep 2021

  Handle a high volume of inbound and outbound calls; help guide members to make appropriate purchase of hearing aids or using their over the counter benefits; help schedule appointments for hearing tests; providing knowledge on hearing aids and explaining the usage of benefits on health plans; following guidelines on HIPAA and Medicare; communicating well with members and other departments when needed; attention to detail and quality oriented; follow up with customers or other departments if necessary; ensure that customers feel like they are being helped in the proper way. Show less



Bank of Hope

• United States
• Banking
• 500 - 600 Employee

• Customer Call Center Specialist

  • Feb 2019 - Nov 2020

  Handle a high volume of inbound and outbound calls while delivering professionalism and customer service etiquette our clients; provide customer service and simultaneously enter client data; maintain strict client confidentiality; communicate with other departments; follow up with customers or other departments if necessary; ensure that customers feel like they are being helped in the proper way. Handle a high volume of inbound and outbound calls while delivering professionalism and customer service etiquette our clients; provide customer service and simultaneously enter client data; maintain strict client confidentiality; communicate with other departments; follow up with customers or other departments if necessary; ensure that customers feel like they are being helped in the proper way.