Chihiro Tamao
ゼネラルマネージャー at Travelodge Hotels Asia- Claim this Profile
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Japanese Native or bilingual proficiency
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English Full professional proficiency
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Malay Limited working proficiency
Topline Score
Bio
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Experience
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Travelodge Hotels Asia
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Singapore
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Hospitality
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1 - 100 Employee
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ゼネラルマネージャー
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Dec 2022 - Present
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General Manager
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Dec 2022 - Present
Working on the first Travelodge in Hokkaido opening in Feb 2023.
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InterContinental Hotels Group (IHG®)
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India
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Retail
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1 - 100 Employee
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Director of Sales and Marketing
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Apr 2010 - Apr 2017
Overseeing the team of room sales, convention sales, reservation and revenue, and marketing communications. Prepare an annual marketing plan and guide the senior managers to follow the company strategy. Review day to day revenue streamlines with the revenue manager and liftoff the necessary action to achieve the budget/forecast. Reported to both a property general manager and the regional sales director for brand sales and marketing activities. Contributed my skill and knowledge of the brand standard upon opening Crowne Plaza West Hanoi, Crowne Plaza Danang, InterContinental Kuala Lumpur, InterContinental Osaka, Holiday Inn Kanazawa and Holiday Inn Susukino. Show less
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Angkor Palace Resort & Spa (Summit Group)
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Hospitality
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1 - 100 Employee
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Director of Sales
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Jun 2006 - Mar 2010
Directing 4 sales managers including one Japanese sale and a contracted PR agency in Singapore. Overlook account managers daily activities, conducted new market development based on the yearly marketing plan and exercise to the new team members. Attended to the major travel trade show in Singapore, Hong Kong, KL and Australia. Brought first outside catering event at Angkor complex. Directing 4 sales managers including one Japanese sale and a contracted PR agency in Singapore. Overlook account managers daily activities, conducted new market development based on the yearly marketing plan and exercise to the new team members. Attended to the major travel trade show in Singapore, Hong Kong, KL and Australia. Brought first outside catering event at Angkor complex.
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Langham Hospitality Group
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Hong Kong
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Hospitality
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700 & Above Employee
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Sales Manager
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May 2001 - May 2005
Developed Japanese corporate accounts to newly opening 5star hotel in Hong Kong as a member of the pre-opening sales team member. Achieved 10% Japanese corporate customer mix within 12 months after the hotel opened. Developed Japanese corporate accounts to newly opening 5star hotel in Hong Kong as a member of the pre-opening sales team member. Achieved 10% Japanese corporate customer mix within 12 months after the hotel opened.
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Bintan Lagoon Resort
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Hospitality
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Guest Services Manager
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Jan 1997 - Apr 2001
Drove the best resort experiences to all customers by managing 8 guest relations agents at the guest relations desk. Conducted seasonal guest events with activity centre team to drive extra hotel revenue. Managed to open first hotel executive lounge service to the executive floor staying guests, was my achievement through my 4 years resort experiences. Drove the best resort experiences to all customers by managing 8 guest relations agents at the guest relations desk. Conducted seasonal guest events with activity centre team to drive extra hotel revenue. Managed to open first hotel executive lounge service to the executive floor staying guests, was my achievement through my 4 years resort experiences.
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Sales Executive
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Apr 1992 - May 1996
Worked in the sales department of a trading company that import household goods and furniture from the US. Main responsibility was to prepare the strategic sales concept of retail shops by using imported items. Worked in the sales department of a trading company that import household goods and furniture from the US. Main responsibility was to prepare the strategic sales concept of retail shops by using imported items.
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Education
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信州大学 / Shinshu University
Bachelor's degree, Economic -
Thanet college, Kent, UK
Diploma, Hospitality management