Experience

Innovada

• Canada
• Telecommunications
• 1 - 100 Employee

• Call Centre Analyst, Data Technician

  • Jan 2016 - Present

  Collecting data from disparaging systems (MS SQL, My SQL, Salesforce, SharePoint, external API etc) and managing ETL process for comprehensive reporting that facilitates business decision making.Designing system for data collection and collaborating with programmer to construct application for internal users. Collecting data from disparaging systems (MS SQL, My SQL, Salesforce, SharePoint, external API etc) and managing ETL process for comprehensive reporting that facilitates business decision making.Designing system for data collection and collaborating with programmer to construct application for internal users.



Accu-Link Call Centres Inc.

• Canada
• Utilities
• 1 - 100 Employee

• Service Level Manager

  • Sep 2011 - Dec 2015

  My responsibilities included; Forecasting, Reporting, Project Management, IT Support, SharePoint Design, Database Management

• Team Leader

  • Dec 2009 - Sep 2011