Experience

Mosche Digital Partner

• Indonesia
• Advertising Services
• 1 - 100 Employee

• Freelance Copywriter

  • Sep 2022 - Present

  - Writing clear, compelling copy for various mediums (instagram, tiktok, and facebook posts) - Conducting thorough research - Working with creative professionals to build marketing projects and campaigns - Writing clear, compelling copy for various mediums (instagram, tiktok, and facebook posts) - Conducting thorough research - Working with creative professionals to build marketing projects and campaigns



Mekari

• Indonesia
• Software Development
• 700 & Above Employee

• Technical Support for CFS (Contextual Financial Services)

  • Jan 2022 - Present

  - Handling CFS issues in Mekari Pay, KlikPajak, Jurnal, and Mekari Billing - Working with peers to identify software problems and advising on the solutions - Coordinating with Customer Success Team by clarifying the customer’s complaint - Coordinating with Product and Engineering Team to resolve product problems - Provide technical support to users for any issues that arise with the use of regarding Contextual Financial Services products - Provide solution for Payment & Disbursement cases - Ensure proper recording and closure of all issues - Prepare accurate and timely reports - Document knowledge in the form of knowledge base tech notes and articles - Follow the SLA for issues with respect to the severity Show less



LinkAja Modalin

• Financial Services
• 1 - 100 Employee

• Corporate and Lending Treasury

  • Aug 2021 - Jan 2022

  - Handle all incoming and outgoing banking transactions on behalf of the company - Doing monthly and yearly bank reconciliations - Key point between the company and bank partners - Reporting and handling the company's financial products - Create daily payment of the company - Doing the reconciliation for Disbursement & Repayment - Submit periodic reports detailing the company's present financial situation and forecasting the coming quarter - Implement company policies regarding documentation and accounting of receipts and other financial information - Review statements and provide advice on issues pertaining to business finance - Seek to maintain a positive professional relationship with partner financial intuitions - Meet with the finance and accounting departments and assist in developing financial strategies quarterly and yearly Show less



ShiftCare

• Australia
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Technical Support

  • Apr 2021 - Aug 2021

  - Identifying hardware and software solutions - Troubleshooting technical issues - Diagnosing and repairing faults - Resolving network issues - Speaking to customers to quickly get to the root of their problem - Providing timely and accurate customer feedback - Talking customers through a series of actions to resolve a problem - Following up with clients to ensure the problem is resolved - Supporting the roll-out of new applications - Providing support in the form of procedural documentation - Managing multiple cases at one time Show less



TunaiKita

• Indonesia
• IT Services and IT Consulting
• 1 - 100 Employee

• Finance Officer

  • Apr 2019 - Mar 2021

  - Reconciling daily, monthly and yearly transactions (repayment, settlement, and disbursement) - Developing an in-depth knowledge of settlement process - Bridging between company and payment gateway - Resolve financial disputes raised by the customer excellence team - Being a key point of contact for other departments on financial and accounting matters - Supporting the Finance Manager and executives with projects and tasks when required - Reconciling daily, monthly and yearly transactions (repayment, settlement, and disbursement) - Developing an in-depth knowledge of settlement process - Bridging between company and payment gateway - Resolve financial disputes raised by the customer excellence team - Being a key point of contact for other departments on financial and accounting matters - Supporting the Finance Manager and executives with projects and tasks when required



Sendle

• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Network Operations

  • Sep 2020 - Feb 2021

  - Handling network between the company and delivery partners - Day-to-day network ticketing emails (pickups and deliveries) - Maintain good relationship between the company and delivery partners - Generating tickets, responses, and escalations - Application of configuration changes via systems and processes - Participate in training for other department - Handling network between the company and delivery partners - Day-to-day network ticketing emails (pickups and deliveries) - Maintain good relationship between the company and delivery partners - Generating tickets, responses, and escalations - Application of configuration changes via systems and processes - Participate in training for other department



Telkomsel

• Indonesia
• Telecommunications
• 700 & Above Employee

• Digital Advertising Intern

  • May 2017 - Jul 2017

  - Digital Advertising - Daily and Monthly Reporting - Make Daily Reconciliations - Arrange Meeting for Manager and Executive - Arrange Variety of Budget to Customer - Resolve Issues Between Company and Customer About Digital Advertising - Digital Advertising - Daily and Monthly Reporting - Make Daily Reconciliations - Arrange Meeting for Manager and Executive - Arrange Variety of Budget to Customer - Resolve Issues Between Company and Customer About Digital Advertising