Chien-Chung (Chen) Chen
Information Technology Operations Specialist at EFW Radiology- Claim this Profile
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English Professional working proficiency
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Chinese Native or bilingual proficiency
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Korean Elementary proficiency
Topline Score
Bio
ANDRES CHAPARRO
Highly professional and personal individual,working alongside with Chien gives you the confidence to know a task,duty it will be completed , Chien Hardware/software knowledge is tremendous, Chien
ANDRES CHAPARRO
Highly professional and personal individual,working alongside with Chien gives you the confidence to know a task,duty it will be completed , Chien Hardware/software knowledge is tremendous, Chien
ANDRES CHAPARRO
Highly professional and personal individual,working alongside with Chien gives you the confidence to know a task,duty it will be completed , Chien Hardware/software knowledge is tremendous, Chien
ANDRES CHAPARRO
Highly professional and personal individual,working alongside with Chien gives you the confidence to know a task,duty it will be completed , Chien Hardware/software knowledge is tremendous, Chien
Credentials
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Microsoft Certified Systems Administrator: Data Engineering with Azure
MicrosoftSep, 2021- Oct, 2024 -
Critical Thinking
LinkedInJun, 2021- Oct, 2024 -
MSUS Cloud Skills Challenge Champion
MicrosoftFeb, 2021- Oct, 2024 -
Microsoft Certified: Azure Fundamentals
MicrosoftDec, 2020- Oct, 2024 -
Introduction to Cloud Computing for IT Pros
LinkedInApr, 2020- Oct, 2024 -
Exam Prep: Microsoft Azure Fundamentals (AZ-900)
LinkedInMar, 2020- Oct, 2024 -
Learning Cloud Computing: Core Concepts
LinkedInMar, 2020- Oct, 2024 -
Exam 744: Securing Windows Server 2016
MicrosoftFeb, 2019- Oct, 2024 -
Exam 742: Identity with Windows Server 2016
MicrosoftJan, 2019- Oct, 2024 -
MCSA: Windows Server 2016 - Certified 2019
MicrosoftJan, 2019- Oct, 2024 -
Exam 741: Networking with Windows Server 2016
MicrosoftNov, 2018- Oct, 2024 -
Exam 740: Installation, Storage and Compute with Windows Server 2016
MicrosoftOct, 2018- Oct, 2024 -
CompTIA Server+ Certification
CompTIAJul, 2013- Oct, 2024 -
Microsoft Certified: Azure Administrator Associate
MicrosoftMar, 2021- Oct, 2024 -
A+
CompTIA -
DELL SERVER, PC, LAPTOP
Dell -
Exam 740: Installation, Storage and Compute with Windows Server 2016
Microsoft -
IT Information Library Foundations Certification (ITIL)
AXELOS Global Best Practice -
Lenovo SERVER, PC, LAPTOP
Lenovo -
Microsoft Certified Systems Engineer: Security (MCSE)
Microsoft -
PANASONIC TOUGH BOOK
Panasonic -
SCNA
Sun Microsystems -
SCSA
Sun Microsystems -
TOSHIBA LAPTOP
Toshiba
Experience
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EFW Radiology
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Canada
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Medical Practices
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100 - 200 Employee
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Information Technology Operations Specialist
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Oct 2021 - Present
Diagnose, prioritize and resolve desktop software and hardware problems including PCs, laptops, and peripherals. Provide online architecture, design, document configurations and customizations on Office 365, SharePoint Employee Training Management. Work with MS Active Directory/Exchange Server for adding/deleting users and reset passwords. Provide on-site technical support when required, including installation, configuration, use and management of desktop computers, applications and peripheral equipment. Deploy PCs/Workstations/Printer as required to meet business needs. Relocate computer devices in conjunction with facility services. Show less
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Insight
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Poland
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Business Consulting and Services
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1 - 100 Employee
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System Administrator
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2019 - Dec 2021
* Coordinated/deployed 150+ computers, printers, switches and routers. * Successfully relocated over 200+ servers and network devices. * Managed server room and hardware replacements. * Performed OS deployment, applications & drivers via LAN. Deployed critical and regular security patches and fixes according to the patching cycle. Created a new diagnostic tool for the IT team. * Repaired enterprise Laptops, Servers and Workstations. Worked with a wide variety of OEM vendors. * Provided support through remote desktop, phone and email. Show less
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PCM Canada
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Canada
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IT Services and IT Consulting
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1 - 100 Employee
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Technician II
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Mar 2016 - 2019
* Performed hands-on fixes at the desktop level, including installing/upgrading software. * Implemented file backups and configured systems/applications. * Troubleshot system to resolve technical issues. * Managed server hardware replacement and parts ordering for all clients. * Performed OS installation and deployment. * Upgraded applications and drivers for compatibility with Windows OS and other software. * Performed hands-on fixes at the desktop level, including installing/upgrading software. * Implemented file backups and configured systems/applications. * Troubleshot system to resolve technical issues. * Managed server hardware replacement and parts ordering for all clients. * Performed OS installation and deployment. * Upgraded applications and drivers for compatibility with Windows OS and other software.
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Acrodex
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Information Technology & Services
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1 - 100 Employee
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Technical Analyst II
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Sep 2012 - 2016
* Provided end-user support for inbound support requests. * Installed and updated computer systems. * Troubleshot hardware and software issues. * Followed up with end-users to ensure the issues have been resolved. * Kept up-to-date technical documentation, such as time records. * Coached team members on servers and switches support. * Provided end-user support for inbound support requests. * Installed and updated computer systems. * Troubleshot hardware and software issues. * Followed up with end-users to ensure the issues have been resolved. * Kept up-to-date technical documentation, such as time records. * Coached team members on servers and switches support.
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Modern Beauty Supplies
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Canada
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Wholesale
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1 - 100 Employee
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System Administrator
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Jun 2012 - Feb 2013
* Migrated Windows Server 2003 to 2012 R2 with Failover Clustering DC, DNS and DHCP configuration. * Installed Windows SQL server 2012 with the storage array. * Provided technical hardware and software support for over 100+ users country-wide. * Installed and deployed computer systems and printers. * Managed Microsoft Active Directory. * Migrated Windows Server 2003 to 2012 R2 with Failover Clustering DC, DNS and DHCP configuration. * Installed Windows SQL server 2012 with the storage array. * Provided technical hardware and software support for over 100+ users country-wide. * Installed and deployed computer systems and printers. * Managed Microsoft Active Directory.
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Computer System Engineer
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Nov 2001 - Dec 2004
* Repaired Windows/Solaris Servers for telecommunication companies. * Planned/performed backup and restore operations. Analyzed day-to-day operational support. * Installed enterprise-scale SAN storage and switch. Performed urgent firmware upgrades for all devices and parts. * Monitored status of hardware, software and network traffic. Operated Windows/Solaris Servers non-stop services. * Repaired Windows/Solaris Servers for telecommunication companies. * Planned/performed backup and restore operations. Analyzed day-to-day operational support. * Installed enterprise-scale SAN storage and switch. Performed urgent firmware upgrades for all devices and parts. * Monitored status of hardware, software and network traffic. Operated Windows/Solaris Servers non-stop services.
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Education
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2021 -
Southern Alberta Institute of Technology (SAIT)
IT Business Analysis -
2021 -
Southern Alberta Institute of Technology (SAIT)
Microsoft Azure Fundamentals -
2021 -
Southern Alberta Institute of Technology (SAIT)
Microsoft SQL Queries -
Southern Alberta Institute of Technology (SAIT)
Programming for Data Analytics -
Taipei City University of Science Technology
Information Management of Department -
2008 - 2009
Royal Roads University Executive EMBA
EMBA
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