Experience

Airtel Nigeria

• Nigeria
• Telecommunications
• 700 & Above Employee

• Customer Relationship Manager

  • Sep 2012 - Present

  . Assisting in providing regularly scheduled account business reviews with focus of issues reported. Customer engagement and relationship management. Daily analysis of customer behavioural pattern. Being proactive on customers needs and working with management on upsell opportunities. Driving customer experience of the account that being managed. In depth knowledge of the characteristics, industry covered and products used. Psychogrsphic & Demographic profiling of assigned customers



Edge Nominees (chartered secretaries and HR consultants)

• Admin Executive/PA to the CEO

  • Jul 2012 - Sep 2012

  o Review and process documents such as incorporation papers/documents, insurance policies, contracts bonds, leases, tax returns and permits requiring the exercise of judgment to make decisions and take actionso Receive verbal and written requests for informationo Respond to inquiries, complaints, and other communications requiring the explanation of procedures, policies, rules, state laws etc applicable to the circumstanceo Maintain records, determine needs, obtain authorization and complete forms to replenish equipment, material and supplieso Resolve problems and answer question for other workerso Explain work instructions to others, adapting guidelines to the assignment necessaryo Coordinate the work of the office by determining priorities, scheduling, assigning and explaining work and overseeing the completion of worko Managing CEO’s diary and appointmentso Assisting CEO manage output, workflow and office deadlines



Institute of Directors Nigeria

• programmes/research officer

  • Jun 2011 - Jul 2012

  o Data Collectiono Research of Topics for monthly publicationo Perform typing duties incidental to the worko Drafting and Typing Letters for Eventso Use of Peach Tree and Excel in processing Accounts and input of data.o Organising of Events for the Instituteo Organise and maintain and/or purge files, documents and/or other office materials. o Data Collectiono Research of Topics for monthly publicationo Perform typing duties incidental to the worko Drafting and Typing Letters for Eventso Use of Peach Tree and Excel in processing Accounts and input of data.o Organising of Events for the Instituteo Organise and maintain and/or purge files, documents and/or other office materials.