Experience

Artezia Security Systems Ltd

• Nigeria
• Security and Investigations
• 1 - 100 Employee

• • Jun 2013 - Present

  As a very intelligent & interesting person, passionate about security, & excellent in dealing and relating with people, whilst seeing opportunities in almost everything i do, I currently head the service arm of the organization. I make sure that the service delivery of the organization is at its uttermost best and in turn find new ways to improve same as well as generate revenue, acquire and manage both existing and acquired clients for the organization. Below are some of the responsibilities i handle in this role amidst others;• Ensured the acquisition of new clients for the organization• Maintained and managed existing and acquired client database for the organization and ensured repeated businesses emanated from the relationships• Delivered on set goals and financial targets for the department• Developed & implemented service delivery plans for the organization.• Managed and maintained clientele database • Investigated clients problems and challenges and came up with satisfactory solutions for same• Trained customers service agents to carry out customer service functions effectively• Acquired new clients for the company• Prepared Service Level Agreements documents for both (internal & external clients and monitored the execution of same• Ensured Client management & satisfaction in line with the goals of the company • Prepared the departments budgets • Planned & Managed departmental resources in line with approved budget• Represented the company at various activities and meetings both within the state and around the country, with both existing clients and prospects in turn• Managed staff in the department, monitored and appraised staff towards achieving the organizations goal. Show less

• • Jan 2013 - Present



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