Chidimma Lucia Nweze
Software Quality Assurance Tester at Heritage Bank Plc- Claim this Profile
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Bio
Credentials
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Institute of customer service and relationship management
Institute of customer service and relationship managementApr, 2018- Nov, 2024
Experience
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Heritage Bank Plc
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Nigeria
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Financial Services
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700 & Above Employee
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Software Quality Assurance Tester
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Jan 2022 - Present
Executed test cases across functional product areas for various modules.Assisted lead QA tester with creation of test plans, drafting reports and defeat logs.Collaborated with software development engineers for proper understanding of software features and architecture prior to testing.Working closely with other team members to create test plans, test cases and test scripts.Ensure software applications work efficiently and responsive to meet client needs.Identified application defects and recommended changes where needed.Promptly follow up with developers on defects and tracking the status of defect logged to ensure new build has been effected.Performing functional and end-to-end testing for the applications under test.Use regression test to ascertain the functionality of the application was not affected by fixes carried out by the development team.
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IT Governance and Strategy
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Jul 2021 - Present
Monitor and escalate issues on service/server applications to mitigate any service downtime using the Manage-Engine Application.Identify issues, analyzed information, and provide solutions to problems by channeling issues to the resolution team promptlyMaintain a high level of customer satisfaction by clarifying client’s needs and ensuring that they are resolved promptly and appropriately.Ensured proper monitoring of security posture dashboard.Report preparation of milestones and activities carried out within the team.Perform periodic updates on SOPS, policy and process documents to ensure quality, accuracy, and conformance with company standards.Documented processes audit logs and provide audit report for review Ensure proper review of documents for periodic audit use.
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Customer Service Executive
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Jan 2021 - Jul 2021
Assist customers with ATM card requests, change of information and account opening.Maintained customer satisfaction by on-boarding customers to the bank’s product, educate customers on its usage and ensures customer’s needs are meetInformed customers about special promotions and provided detailed information for various products.Developed and actualized customer service initiatives to decrease wait times by ensuring quick response to enquiry and providing feedback within the given turnaround time.Described banks product and service details to customers to provide information on benefits and advantages.Resolved customer billing errors failed transactions by troubleshooting issues in the system, asking open-ended questions to determine root causes of the problems. Check on the status of customer accounts and track checks and paymentsReview and explain account charges.Assist banking customers who are victims of fraud.Assist customers with replacing lost or stolen credit or debit cards.Review of account opening package to ensure proper documentation and kyc is carried out before initializing account opening.
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Customer Service Teller
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Jul 2019 - Jan 2021
Provide input for the development of client improvement solutions to include accurate descriptions, savings potential, and cost estimatesManaged branch vault and vault balance sheet by verifying the accuracy of cash transactions.Used FINACLE Software to record daily transactions balance, balance vault and call-over ticket logged.Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.Executed money transfers, stop payments and account transfers.Handled various accounting transactions ranging from; E-bills, Remita, Etranzact, pay-direct, deposit, cheques truncations and clearing, MoneyGram and western union transactions.cashing cheque and withdrawals by verifying signatures and amounts before issuing out payment.
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Education
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2022 - 2022
The Chartered Institute of Bankers of Nigeria (CIBN)
Professional Conduct and Ethics Certification -
2010 - 2014
Nnamdi Azikiwe University
Bachelor of Education - BEd, Computer Science
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