Experience

Qover

• Belgium
• Insurance
• 1 - 100 Employee

• Customer care & Operations

  • Nov 2018 - Present



Tereos

• France
• Food and Beverage Manufacturing
• 700 & Above Employee

• Customer Relations Agent (Italian & Spanish markets)

  • Jun 2018 - Nov 2018

  - Ensure effective response to customer needs/enquires (provide information about product availability, expected delivery, etc). In case of any problem, make sure that solutions/alternatives are worked out for the accounts;- Problem solving and multi-tasking capability;- Management of SAP- Process and monitor all incoming questions and emails from customers and internal departments- Management of complaints concerning logistics problems and product- Assistance and support of the Account Managers



Percassi group, Arcus Real Estate Srl

• Marketing Controller

  • Jun 2017 - Sep 2017

  • Implementation of promotional brand activities in the territory: ensure the presence and visibility of the brand & recommend corrective actions, strengthen relations with existing stakeholders at local level and create new partnerships. • Coordination of guerrilla teams doing promotional activities in field. • Implementation of promotional brand activities in the territory: ensure the presence and visibility of the brand & recommend corrective actions, strengthen relations with existing stakeholders at local level and create new partnerships. • Coordination of guerrilla teams doing promotional activities in field.



Valcucine

• Italy
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Trade Marketing Junior

  • Jun 2016 - Mar 2017

  ▪ Nurturing relations with company's stakeholders (i.e. clients, commercial agents, dealers);▪ Promotion at the retailers: writing official communications (i.e. Power Point presentation on product novelties, guidelines about the correct use of the corporate image even inside shops etc.);▪ CRM management: client analysis and segmentation. ▪ Nurturing relations with company's stakeholders (i.e. clients, commercial agents, dealers);▪ Promotion at the retailers: writing official communications (i.e. Power Point presentation on product novelties, guidelines about the correct use of the corporate image even inside shops etc.);▪ CRM management: client analysis and segmentation.



Polo tecnologico di Pordenone "Andrea Galvani"

• Assistant Project Manager

  • Feb 2016 - May 2016

  • Support startup's activities;• Nurturing the entrepreneurial skills of cultural sector, facilitate long-term networking with local business in order to exchange best practices and know-how;• European Projects. • Support startup's activities;• Nurturing the entrepreneurial skills of cultural sector, facilitate long-term networking with local business in order to exchange best practices and know-how;• European Projects.



International relation Office of Friuli Venezia Giulia Region in Brussels

• Stage - Policy Officer Assitant

  • Oct 2014 - Mar 2015

  • Participate to conferences and writing reports;• Organization of events;• Elaboration of thematic dossier;• Assistence to administrative and logistic tasks within the public administration office;• Web Editor: elaboration of schedules for the official regional websites • Participate to conferences and writing reports;• Organization of events;• Elaboration of thematic dossier;• Assistence to administrative and logistic tasks within the public administration office;• Web Editor: elaboration of schedules for the official regional websites



UCAM Universidad Católica San Antonio de Murcia

• Spain
• Higher Education
• 700 & Above Employee

• Stage - International Relation Office

  • Feb 2014 - Jul 2014

  - European projects: Oversee all documents needed to fulfill the official criteria of the European Commission (Partner Agreements, Budgets, Letters of Mandate, etc.) and keep contact to the affected authorities; Development and implemetation of communication Plan for EU projects;- Research Study about International University Rankings: analysis of indicators, methodologies and benchmarking. - European projects: Oversee all documents needed to fulfill the official criteria of the European Commission (Partner Agreements, Budgets, Letters of Mandate, etc.) and keep contact to the affected authorities; Development and implemetation of communication Plan for EU projects;- Research Study about International University Rankings: analysis of indicators, methodologies and benchmarking.