Experience

Intravelr.

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Head of People and Performance

  • Feb 2021 - Present

  • Developing culture/mission/values and promote 'high-performance culture' • Implementing employee engagement strategy; company wide emails,policies, development emails• Weekly meetings with brand managers to ensure overall goals and being met• Consult with senior exec/ brand managers on all aspects of employee-related issues• Develop and implement performance review processes.• Oversee employee health/wellbeing strategy • Implement improvements to the EX (employee experience)• Ongoing design and delivery of induction/onboarding process.• Ensure compliance relating to employment contract/ staff handbook updates. Align essentialprocesses and systems across the business.• Evaluate training needs continually and offer diverse options for development • Conduct feedback meetings with employees/ engage with them on a regular basis • Liaise with external freelancers/ consultants to ensure transparency on the workrequirement.• Oversee business functions and general maintenance (health and safety, fire and security) Show less

• Business Manager

  • Sep 2016 - Jan 2021

  • Ensuring the overall functionality and smooth running of Invasion HQ. Providing assistance to c-level management, coordinating business meetings and travel. • Leading the Weekend Breaks team to coordinate trips abroad, ensuring that all travel arrangements (accommodation/transport/activities) are in place from both a logistical and financial perspective.• Ability to work well under pressure developed by not being phased by sheer volume of passengers and ensuring all payment deadlines are met. Commercial awareness demonstrated by approving invoices, checking that they correlate with the intended booking/numbers and working within budget in order to maximise profits. • Communication skills enhanced through liaising with a diverse range of suppliers across the business, from coach drivers to legal advisers, maintaining an approachable and professional attitude throughout. • Inter-personal skills enhanced when leading groups of 50+ students on trips abroad. Ensuring the safety of all passengers and being on hand at all times to assist and deal with any issues calmly in order to enhance customer satisfaction.• Liaising with the financial director and being able to maintain a set of accounts with accuracy. Managing a daily cash flow and handling confidential information, such as payroll details. Show less

• Intern

  • Jan 2016 - Aug 2016

  • Dealt with a range of customer queries on a daily basis either by email or on the phone, enabling me to develop a good telephone manner. Confidently used the back-end booking system to make amendments efficiently, maintaining good customer relations from pre, through to post trip. • Reached out to new suppliers, negotiating with them in order to obtain the best deals.• Compiled passenger lists, room allocations, itineraries and submitted Advanced Passenger Information, with attention to detail, to ensure each trip was smooth running. • Trained trip reps to accompany student groups. Became involved in the recruitment process, hand picking the most suitable candidates that demonstrated the qualities necessary for the role. • Headed up email marketing campaigns to promote extra sales. Created engaging content in alignment with the brand’s unique, social media presence.• Produced exciting copy for the company website, detailing trip itineraries and destination specific information. Show less



Mont Blanc Transport

• Manchester, United Kingdom

• Administrative Assistant

  • May 2015 - Dec 2015

  • Interacting via phone, email and in person to a diverse client group, ensuring requests are dealt with quickly. • Applying myself to specialised computer software including Tom-Tom fleet tracking software and Haultech planning system. • Strengthening company connections by liaising with clients in Italy via verbal and written communication. • Resolving recruitment issues by writing up a new vacancy advert and publicizing it on a leading job site. • Generating invoices and producing purchase sales ledgers with Sage Accounts software. • Managing stock intake in the warehouse office and scanning proof of deliveries in the transport office as a means of audit. Ensuring that monies are sent out promptly. • Reviewing and updating the company’s contact database. Show less



Voluntary Tutor

• Pisa Area, Italy

• Voluntary English Tutor

  • Oct 2012 - Jun 2013

  • Developed the spoken language competencies of two Italian women as a one-on-one tutor. • Assisted one woman in preparing for an interview in which there would be English-speaking applicants. I evaluated her needs and prepared bespoke lessons focused on interview techniques. • Helped one woman to improve her conversational English. I assessed her interests and devised structured lessons centered on these each week. • Developed the spoken language competencies of two Italian women as a one-on-one tutor. • Assisted one woman in preparing for an interview in which there would be English-speaking applicants. I evaluated her needs and prepared bespoke lessons focused on interview techniques. • Helped one woman to improve her conversational English. I assessed her interests and devised structured lessons centered on these each week.