Experience

SAB Ortofrutta srl

• Italy
• Food Production
• 1 - 100 Employee

• Customer Service Manager & Sales Manager

  • Jan 2016 - Present

  • Managing back office (Order To Cash) process • Establishing trust and good relationship with external and internal clients • Kam for International Customers: GDO, HD, Food Service • Negotiating and Pricing • Preparing reports, written presentations and price quotations for customers • Managing Customer and Consumers Complaints • Managing Material Master Data and Customer master Data • Weekly and Monthly Sales analysis and reporting • Customer Service KPI’s: Analysis and Reporting • Strong collaboration with Plant Mgr, Quality and Logistic Mgr, Marteking Mgr, leading or participating Improvements processes • Sales Budget • Monthly Forecast per reference • Coaching and developing sales and customer service team • Stock analysis of components • Product Life Cycle Management: new material start up and material end of life processes Internal Certified Coach Show less



McBride

• United Kingdom
• Manufacturing
• 700 & Above Employee

• Customer Service Manager & Sales Operations Manager - Ad Interim HR Manager

  • Apr 2009 - Jan 2016

  • Managing back office – Order to Cash • Monitoring customer Satisfaction • Customer Service KPI’s: Analysis and Reporting • Managing Customer and Consumers Complaints • Coaching and developing customer service team • Stock Analysis: slow movers & no movers and of components – managing stock levels • Monthly Forecast per Reference • Product Life Cycle Management – Private Label products • Strong collaboration with Head of Operations, Group Supply Chain Manager, participating to Group Improvements processes • Collecting customer feedback in an efficient manner Internal Accredited Coach Show less



ARGOMM SPA

• Villongo, Lombardia, Italia

• Executive Assistant to CEO & KAM

  • Sep 2006 - Apr 2009

  Area commerciale e Ceo assistant Area commerciale e Ceo assistant



Bosch

• Germany
• Software Development
• 700 & Above Employee

• Manager presso Aresi - Gruppo Bosch

  • 2003 - 2006



IBM

• HR & Financial Analyst

  • 2000 - 2003