Chiara Gervasi

Service Designer | DesignOPS - Mission Member at Dos Design
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Contact Information
us****@****om
(386) 825-5501
Location
Rome, Latium, Italy, IT
Languages
  • Italiano -
  • Inglese -

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Experience

    • Italy
    • Design
    • 1 - 100 Employee
    • Service Designer | DesignOPS - Mission Member
      • Mar 2022 - Present

    • Italy
    • Design Services
    • 1 - 100 Employee
    • Strategic Designer | Consulting for Innovation
      • Feb 2020 - Jan 2022

      In VRD I collaborate with a compact team, designing Human Centred solutions, working closely with our clients. I take part in all project phases, from applied research, understanding behaviors and uncovering details unexpressed by numbers, translating data into competitive actions, to the design phase, “drawing” and testing solutions thanks to an iterative process of co-design. - Envisioning the future - Human centric research - Strategic drivers definition - Semiotic for market - Co-creation and validation - Storytelling - Design thinking approach - Customer experience and UX Show less

    • Italy
    • Business Consulting and Services
    • 1 - 100 Employee
    • Service Designer | Consultant for Barilla
      • May 2019 - Jan 2020

      As part of the Open Innovation unit from Almacube, I worked as an external consultant in Barilla for two distinct projects in two different teams (first the redesign of a food service system and second the ideation of a new meal solution). The purpose of these challenges was to apply the Design Thinking methodology as a tight path for these specific topics/research areas, interacting and collaborating closely within a team of experts from the company. - Field research - Customer interviews - Need finding - Insights framing - Co-design workshops - Service and system mapping - Concept ideation - Draft prototyping and testing Show less

    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Service & UX Design | Vodafone Design Studio
      • Sep 2018 - Apr 2019

      Within the Vodafone design studio I improved my service design and digital skills contributing to generating different business strategies and driving innovation through agile processes. The purpose of the entire team was to support different activities and products giving a user centred approach to the solutions. - User research - Workshop planning - System mapping (blueprint, user journeys…) - Insights framing - User experience design - UX prototyping - Concept ideation Show less

    • Germany
    • Manufacturing
    • 1 - 100 Employee
    • Intern Product Designer | Design Department
      • Mar 2017 - Sep 2017

      As part of the Design Team I had the opportunity to dive into the world of home- kitchen appliances. Our role was key in connecting different inputs coming from different departments and listening to the needs of the company. Placed at the center of the network of stakeholders, we employed our resources to translate marketing requirements, engineer R&D evolutions and most importantly creating new products and meeting our customers’ needs. - Customer research analysis - Trend research and forecasting - Benchmarking and desk research - Concept ideation - Shape thinking - Sketching and 3D modeling - Iteration and Prototyping - CMF design Show less

Education

  • Politecnico di Milano
    Master's degree, Product Design for Innovaction
    2015 - 2017
  • IED Istituto Europeo di Design
    Bachelor's degree, Product Design
    2012 - 2015
  • Liceo Scientifico S.Cannizzaro
    High School Diploma
    2007 - 2012

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