Experience

Tiqets

• Netherlands
• Technology, Information and Internet
• 200 - 300 Employee

• Support Team Lead

  • Jun 2022 - Present

• Customer Support Team Lead

  • Apr 2021 - May 2022

• Customer Service Operations Coordinator

  • Sep 2019 - Mar 2021

  Responsible for the operational part of the customer service department and first replacement for Head CS in the daily operations. Part of this responsibility is maintaining a stable quality in the service level to our customers (B2C, B2B and B2B2C).

• Customer Service Shift Lead

  • Jan 2019 - Sep 2019

  Share the tasks within the team, supervise the work of the agents being responsible for all the final decisions during the shift, report incidents and emergencies related to products and suppliers within the company.

• Customer Service Agent

  • Apr 2018 - Sep 2019

  Serve as main point of contact for all our customers via multiple channels (phone, email, WhatsApp and chat), ensure customer satisfaction by providing timely and accurate information, maintain a good relationship with the suppliers, take part in any projects related to the customer service.



ECEAT Nederland

• Amsterdam, Paesi Bassi

• Freelance editorial assistant and Italian translator

  • Sep 2017 - Sep 2019

  Liaising with new and existing customers, managing the database and the website content, translating of texts (NL>IT, IT>NL), invoicing. Liaising with new and existing customers, managing the database and the website content, translating of texts (NL>IT, IT>NL), invoicing.



Vitaminstore

• Netherlands
• Retail Health and Personal Care Products
• 1 - 100 Employee

• Juice bar attendant and shop assistant

  • Jun 2016 - Sep 2017

  Ensuring high levels of customer satisfaction through excellent sales service, keeping up to date with product informations, providing a fully stocked and well maintained bar. Ensuring high levels of customer satisfaction through excellent sales service, keeping up to date with product informations, providing a fully stocked and well maintained bar.



Dwarf.com

• Amsterdam Area, Netherlands

• Freelance Production Assistant

  • May 2013 - Jul 2016

  Assisting the crew members of various departments in the office and on the set, providing props and catering, set dressing. Assisting the crew members of various departments in the office and on the set, providing props and catering, set dressing.



I love Amsterdam

• Amsterdam Area, Netherlands

• Shop Assistant

  • Feb 2012 - Jan 2016

  Ensuring high levels of customer satisfaction through excellent sales service, providing a fully stocked and well maintained store. Ensuring high levels of customer satisfaction through excellent sales service, providing a fully stocked and well maintained store.