Experience

Hostelworld Group

• Ireland
• Travel Arrangements
• 200 - 300 Employee

• Senior Market Manager (Southern Europe Market)

  • Dec 2018 - Present

  Senior Market Manager responsible for the growth of the Italian, Greek and Turkish market. • Key Account Management: Building strong relationships with our top partners on a long-term perspective. • Regional Strategic Planning: Analyzing the market moves (on a Macro and Micro scales) to define weekly priorities in order to work efficiently as a team. • Business Development: Making sure that we have every relevant Hostel/product listed on our website. • Revenue Management:… Show more Senior Market Manager responsible for the growth of the Italian, Greek and Turkish market. • Key Account Management: Building strong relationships with our top partners on a long-term perspective. • Regional Strategic Planning: Analyzing the market moves (on a Macro and Micro scales) to define weekly priorities in order to work efficiently as a team. • Business Development: Making sure that we have every relevant Hostel/product listed on our website. • Revenue Management: Making sure we are selling beds at the right price on a property/city/market level and they are using our products to maximize their revenue. Upselling marketing tools. • Competitive analysis: Constantly monitoring what our competitors do to outperform them.

• Group Sales Specialist (German, Italian, English market)

  • Feb 2017 - Nov 2018

  Manage B2C & B2B clients and partners to ensure repeat business • Managing customers through booking process – qualifying leads, sourcing availability, quoting and closing sales. Tailoring customers offers to meet their expectations, maximizing the bookings conversion and providing an excellent customer experience • Responsible for the growth of key destinations: Berlin, Amsterdam, Rome. • Managing all new contracts properties, ensuring suppliers understood the service and process… Show more Manage B2C & B2B clients and partners to ensure repeat business • Managing customers through booking process – qualifying leads, sourcing availability, quoting and closing sales. Tailoring customers offers to meet their expectations, maximizing the bookings conversion and providing an excellent customer experience • Responsible for the growth of key destinations: Berlin, Amsterdam, Rome. • Managing all new contracts properties, ensuring suppliers understood the service and process we provided • Assuring the continuity of the relationship with key suppliers, by delivering more business and visiting key properties • Monitoring allocations within properties in key destinations and offering new business solutions • Converting B2C & B2B enquiries into bookings to reach and exceed monthly and quarterly targets (based on bookings revenue). • Involved in training new staff in the team • Editing content for our Monthly Properties Newsletter

• Senior Customer Service (German, Italian, English)

  • Feb 2015 - Jan 2017

  Provide outstanding levels of (multi-lingual) support to customers through all channels • Providing friendly and efficient customer service to our customers by responding to inbound phone calls, emails and real-time chat • Identifying and escalating issues, system bugs and making suggestions to improve the user experience • Managing a high volume of queries in English, Italian and German to reach daily, weekly and quarterly targets of service delivered (replying to 90-100 queries… Show more Provide outstanding levels of (multi-lingual) support to customers through all channels • Providing friendly and efficient customer service to our customers by responding to inbound phone calls, emails and real-time chat • Identifying and escalating issues, system bugs and making suggestions to improve the user experience • Managing a high volume of queries in English, Italian and German to reach daily, weekly and quarterly targets of service delivered (replying to 90-100 queries per day) • Replying in a timely manner (in within 24 hours) • Achieving maximum customer satisfaction (on average above 80%) • Monitoring Facebook and Twitter accounts constantly to ensure an immediate response. Reporting to the Content Team any issue • Training new staff



Cine-Porto BOFF - Associazione Culturale FARM

• Bologna, Italia

• Event Organizer

  • Feb 2013 - Jul 2013

  Fundraiser and Public Relations for an Independent Movie Festival - find relevant sponsorship and promote the event Responsibilities: • Managing the fund-raising campaign. • Approaching local authorities, shops and commercial organizations for sponsorship and donations • Developing new fundraising ideas • Editing content and targeting audience in relation to the advertising campaign Fundraiser and Public Relations for an Independent Movie Festival - find relevant sponsorship and promote the event Responsibilities: • Managing the fund-raising campaign. • Approaching local authorities, shops and commercial organizations for sponsorship and donations • Developing new fundraising ideas • Editing content and targeting audience in relation to the advertising campaign



Congress, “Alla Ricerca dell’Io”

• Bologna, Italia

• Event Organizer

  • Sep 2010 - Apr 2011

  Coordinate the International Congress, sponsored by Bologna City Council and the University of Bologna Responsibilities: • Working with the Event Manager to find excellent locations (several meeting spaces across the city) and ensure a general outstanding standard • Organizing facilities with the Event Manager. Catering for lunches; evening entertainment such as theatre performance and music concert; bus service • Managing participants registration (with a total of 1000 people… Show more Coordinate the International Congress, sponsored by Bologna City Council and the University of Bologna Responsibilities: • Working with the Event Manager to find excellent locations (several meeting spaces across the city) and ensure a general outstanding standard • Organizing facilities with the Event Manager. Catering for lunches; evening entertainment such as theatre performance and music concert; bus service • Managing participants registration (with a total of 1000 people registered) and assisting in raising invoice requests • Organizing travel and accommodation for speakers and special guests • Dealing with hotels to get deals and options for the participants • Propose ideas to improve provided services and event quality • Coordinating the staff activities during the event • Handling any issues and troubleshoot any emerging problems on the event days • Tools used: Excel, Internal System Show less Coordinate the International Congress, sponsored by Bologna City Council and the University of Bologna Responsibilities: • Working with the Event Manager to find excellent locations (several meeting spaces across the city) and ensure a general outstanding standard • Organizing facilities with the Event Manager. Catering for lunches; evening entertainment such as theatre performance and music concert; bus service • Managing participants registration (with a total of 1000 people… Show more Coordinate the International Congress, sponsored by Bologna City Council and the University of Bologna Responsibilities: • Working with the Event Manager to find excellent locations (several meeting spaces across the city) and ensure a general outstanding standard • Organizing facilities with the Event Manager. Catering for lunches; evening entertainment such as theatre performance and music concert; bus service • Managing participants registration (with a total of 1000 people registered) and assisting in raising invoice requests • Organizing travel and accommodation for speakers and special guests • Dealing with hotels to get deals and options for the participants • Propose ideas to improve provided services and event quality • Coordinating the staff activities during the event • Handling any issues and troubleshoot any emerging problems on the event days • Tools used: Excel, Internal System Show less



Alma Mater Studiorum – Università di Bologna

• Italy
• Higher Education
• 700 & Above Employee

• Secretary

  • Jan 2007 - Jun 2008

  Part-time at the University of Bologna (Department of Medicine - Student’s office and Department of Political Science - Library) Responsibilities: • Front Office duties depending on department needs. Providing general information to students, lending and returning books • Back Office duties depending on department needs. Entering/Registering exams in the university system, assisting in ordering new books. • Tools used: Internal System Part-time at the University of Bologna (Department of Medicine - Student’s office and Department of Political Science - Library) Responsibilities: • Front Office duties depending on department needs. Providing general information to students, lending and returning books • Back Office duties depending on department needs. Entering/Registering exams in the university system, assisting in ordering new books. • Tools used: Internal System