Deputy Manager

• Mar 2016 - Present

ROLESet clear objectives for performance and developmentInterpersonal and Managerial behaviour to bring out the best in people and enhance the company brand valuesEnsure store and team members are presented to the highest possible standards in line with brand expectationBe competent in product knowledgeReflect the values of the brand with integrity and respect for othersBe seen as truthful, fair, trustworthy and demonstrate enthusiasm and passion for the brandIdentify and resolve problems in a timely mannerUse feedback to modify and develop alternative solutionsDemonstrate an innovative and creative approach to decision makingManage store systems/processes to support a sales environment and achieve operational guidelinesEnsure every task is completed accurately and in a timely fashionProtect the assets of the store and deliver company standard in security, health and safety and maintenanceCOMPETENCIESUnderstand and demonstrate Brand personalityExceptional customer service orientationHigh level of communication skillsLeadershipPositive team buildingPersonal accountability and integrityInitiativeEffective planning & OrganisingDeveloping other / coachingAdaptable to the needs of the businessAnalytical considerationInnovationStrategic thinkingKpi’s analisysVISUAL MERCHANDISINGMonitoring sales figures/trends and reacting to maximize salesMaintaining windows/in store displays are commercial and eye-catching Ensuring Best sellers list and Walls Sales are being utilizedProduct placement, stock rotation and replenishment are reviewed dailySTAFFBriefing/debriefing Staff training Training and developing junior managementSetting personal staff targets and monitoring sales performanceDevising staff incentives to maximize sales and productivityEnsuring that all company policies and procedures are adhered Show less

Sales Associate

• Apr 2011 - Mar 2016

Administration and Invoicing Employee

• Mar 2010 - Apr 2011

Employee with management, administration and accounting duties. Employee with management, administration and accounting duties.

Back Office Employee

• Oct 2007 - Feb 2010

Back-office and administrative mansions: rent car services, personal loans, consumer credit, credit card, customer service , debt collection procedures. Back-office and administrative mansions: rent car services, personal loans, consumer credit, credit card, customer service , debt collection procedures.

Customs Employee

• Feb 2007 - Oct 2007

International customers administration International customers administration

Administration and Invoicing Employee

• Nov 2004 - Feb 2007