Sales Support Administrator

• Jan 2022 - Present

Customer Experience Manager

• Jul 2019 - Jan 2022

Customer and Trading Manager

• Jun 2018 - Jul 2019

- Putting in place business plans to maximise opportunities around key departments of the store.- Take charge of the team ensuring that tasks are prioritised correctly.- Use initiative to continuously improve customer service by investigating thoroughly any issue risen- Measure customer experience and satisfaction through recorded observations of both store standards and colleagues' performance- Reorder inventory when it drops below predetermined levels.- Examine merchandise to verify that it is correctly priced and displayed.- Increase profits through effective sales training and troubleshooting profit loss areas.- Report to the area manager regarding all shop and staff issues by completing profit and loss reports.- Recruiting and organising every department by building a strong team- Deal with colleague onboarding, development, needs assessment and training- Counselling colleagues and taking care of their wellness, welfare, safety and health - Deputising for the Store Manager in their absence

Store Supervisor

• Sep 2016 - Jun 2018

- Trained other Supervisor in the local area on cash procedures and software use.- Assigned employees to specific duties to best meet the needs of the shop while instructing them how to appropriately handle difficult and complicated sales.- Scheduled and lead weekly shop meetings for all employees.

Customer Service Assistant

• Dec 2014 - Aug 2016

- Trained and developed new associates on POS system and key sales tactics.- Generated repeat business by dealing with customer requests using exceptional customer service.

Waitress

• Apr 2014 - Dec 2014

- Displayed enthusiasm and knowledge about the restaurant's menu and products.- Skilfully promoted items on beverage lists and weekly restaurant specials.- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.- Performed all transactions in a cordial, efficient and professional manner. - Displayed enthusiasm and knowledge about the restaurant's menu and products.- Skilfully promoted items on beverage lists and weekly restaurant specials.- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.- Performed all transactions in a cordial, efficient and professional manner.

Secretary

• Feb 2013 - Dec 2013

- Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.- Reconstructed accounting records from clients' checks and cash receipts.- Discovered major instances of fraud, embezzlement and large balances due. - Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.- Reconstructed accounting records from clients' checks and cash receipts.- Discovered major instances of fraud, embezzlement and large balances due.

Customer Service Assistant

• Oct 2012 - Jan 2013

- Providing excellent customer service by resolving customer issues and building trust with every single individual - Providing excellent customer service by resolving customer issues and building trust with every single individual