chiamaka ezenandu
Customer Care & Direct Sales Executive at Sterling Bank- Claim this Profile
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Bio
Experience
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Sterling Bank
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Banking
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700 & Above Employee
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Customer Care & Direct Sales Executive
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Jul 2013 - Present
Handle customers' queries, complaints and requests Provide best possible service to customers Liaise with other departments to resolve issues Provide correct and timely information to customers on loans, products and services Request feedback from customers to check efficiency of products Process and direct customers' request to the concerned department Provide inputs in improving internal processes Suggest or recommend best scheme to customers after identifying their needs
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Direct Sales Executive
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May 2013 - Jan 2014
Opening of Account (Corporate Account, Current Account, Saving Account, Joint Account. Etc)Linking of Account for POS MerchantsRetrieving of Terminal and Re-allocation of Terminal for New Prospect on POS DeploymentRemote- Reconfiguration on POS TerminalsCreating of Piggybank safe for walk in and Existing Customers
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Education
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2016 - 2018
University of Nigeria, Nsukka
Master of Arts - MA, Mass Communication (Public Relations & Advertising) -
2007 - 2011
Imo State University
Bachelor of Science - BS, Mass Communication
Community
