Experience

Voyagin

• Japan
• Travel Arrangements
• 1 - 100 Employee

• Customer Support Staff

  • Apr 2018 - Present

  Voyagin(Yamagata, Japan/Melbourne, VIC)​- Customer Support staff(Restaurant reservation team) • Handled reservation requests including calling Michelin starred restaurants in Japan and communicate with overseas customers, arrange reservations along to inquiries based on customer and restaurant data • Addressed customer service inquiries to have customers satisfied experience • Organized restaurants data to increase the productivity • Kept suggesting new operation flows to the team and improved flows for productivity and better services, handled 35%+ orders compared to last year • Trained new employees and support them to get along with the team



ORIENTAL BAR YAMAGATA

• Waitstaff

  • Apr 2014 - Mar 2019

  ORIENTAL BAR YAMAGATA (Yamagata, Japan)​- Waitress at a casual wine restaurant • Busted tables, seated customers, took questions about menus, assisted with drink orders and maintain the cleanness of the restaurant • Memorized 30+ cocktail recipes and ​serve drinks to customers quickly and correctly as a bartender, ​assisted food preparation at the kitchen • Trained new employees and support them to get along with the other members ORIENTAL BAR YAMAGATA (Yamagata, Japan)​- Waitress at a casual wine restaurant • Busted tables, seated customers, took questions about menus, assisted with drink orders and maintain the cleanness of the restaurant • Memorized 30+ cocktail recipes and ​serve drinks to customers quickly and correctly as a bartender, ​assisted food preparation at the kitchen • Trained new employees and support them to get along with the other members



UNIQLO

• Sales Associate

  • Oct 2016 - Feb 2018

  UNIQLO(Yamagata)- Sales associate • Handled all customer concerns in a proactive and positive manner • Maintain the store cleanness and handled customer requests at the same time along to the time schedule • Memorized all campaign going on, promoted products to lead customers have 1+ item • Fold clothes less than 7 seconds each UNIQLO(Yamagata)- Sales associate • Handled all customer concerns in a proactive and positive manner • Maintain the store cleanness and handled customer requests at the same time along to the time schedule • Memorized all campaign going on, promoted products to lead customers have 1+ item • Fold clothes less than 7 seconds each