Chia-Jung T.

Sales & Operation Planner at Merz Consumer Care GmbH
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Contact Information
us****@****om
(386) 825-5501
Location
Frankfurt, Hesse, Germany, DE

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Credentials

  • edX Verified Certificate for Supply Chain Technology and Systems
    edX
    Mar, 2021
    - Nov, 2024
  • edX Verified Certificate for Supply Chain Analytics
    edX
    Nov, 2020
    - Nov, 2024
  • Supply Chain Fundamentals
    MITx on edX
    Jun, 2020
    - Nov, 2024
  • APICS Certificated in Production and Inventory Management: BSCM
    APICS
    Nov, 2011
    - Nov, 2024

Experience

  • Merz Lifecare
    • Germany
    • Personal Care Product Manufacturing
    • 1 - 100 Employee
    • Sales & Operation Planner
      • Feb 2021 - Present

      - Creation of evaluations for the S&OP process - Collection of information affecting product availability for customers and affiliates - Monitoring of the KPIs e.g. stocks, coverage, forecast, actual sales, OOS indication of possible deviations between customer planning and orders - Derivation and initiation of possible measures to optimize the supply of goods to our customers/affiliates in coordination with the sales team - Support / monitoring of the demand planning process in coordination with the responsible departments - Support of the transition process, e.g. for relaunches - Preparing and attending the S&OP meeting and assisting in ensuring the planning goals - Coordination of changes in customer planning with the S&OP team Show less

  • DAIKIN Refrigerants Europe GmbH
    • Frankfurt am Main und Umgebung, Deutschland
    • Supply Chain Coordinator
      • Apr 2018 - Jan 2021

      Inventory Management 1. Constantly control the inventory level between raw materials and finished products between two production plants in the Netherlands 2. Evaluate raw material to ensure it's ready for shipment 3. Analyze monthly inventory status Supply Chain Management 1. Coordinate and organize the bi-weekly production plan to single product level 2. Scheduling all production and transport orders for IMO Class 2.1 & 2.2 3. Import raw material from China, then export finished goods within EU as well as to Daikin inter-company sales 4. Fleet management for empty container and cylinder return from customer balance demand and supply Customer Service 1. Order management including order input, delivery arrangement until issue invoice 2. Customer complaint management Show less

  • COMPRION
    • Germany
    • Telecommunications
    • 1 - 100 Employee
    • Sales Support
      • Jun 2014 - Mar 2018

      - Monitoring the order receipt / order recording (1000 orders/year) - Review the purchase orders with the Incoterms, payment terms, delivery terms and technical information - Triggering the production process - Issue the order confirmation - Order tracking incl. checking guaranteed delivery and performance deadline - Cooperate with service and shipping department for the rework and repair products, arrange the loaner for customer - Maintain the master data (customer, address and contact person) in PSI Penta - Compliance export control with shipping department for India, China and other Asia regions - Preparing quotations according to the sales managers’ requirements Show less

  • Arena
    • Düsseldorf
    • Buyer
      • Mar 2014 - Jun 2014

      - Coordinate with supplier to ensure the timely delivery schedule - Prepare the import documents and calculate the import cost - Processing of customer compliant with supplier - Maintain product data in system - Lagerumbuchungen erfassen und kontrollieren - RMA Abwicklung an Lieferanten - Artikelverbrauchstatistik erstellen - Import Frachtkosten berechnen und vergleichen. - Coordinate with supplier to ensure the timely delivery schedule - Prepare the import documents and calculate the import cost - Processing of customer compliant with supplier - Maintain product data in system - Lagerumbuchungen erfassen und kontrollieren - RMA Abwicklung an Lieferanten - Artikelverbrauchstatistik erstellen - Import Frachtkosten berechnen und vergleichen.

  • BASF
    • Germany
    • Chemical Manufacturing
    • 700 & Above Employee
    • Master Thesis
      • Mar 2013 - Aug 2013

      Thema: Global Business Process Management , the Order to Cash Process, Opportunities and Challenges, the example of BASF SE

    • Internship
      • Aug 2012 - Feb 2013

      - Organise and manage the OTC (order to cash ) change requests in Sharepoint- Provide regular inputs and communicate with other departments within Global Supply Chain & Process Innovation (GSS)- Coordinate the enhancement of the GSS/Intranet website and to coordinate the availability of contents for the central storage/depository (Aeneis, Sharepoint etc.)- Organise meetings on projects and other assignments- Manage and coordinator deadline of Change Requests, Exceptional Changes and Emergencies- Update & revised project plans and schedules- Provide administrative support to the Group Lead- Support the Global Process Expert in the team on adminstrative work Show less

  • Autoliv
    • Sweden
    • Motor Vehicle Parts Manufacturing
    • 700 & Above Employee
    • Sales Engineer
      • Jul 2010 - Feb 2011

      - Download the sales forecast and orders from supplier portal and internal Autoliv subsidiaries - Liaise with customers and internal departments (production management and quality assurance ) to ensure timely delivery of goods - Key account manager for the customers - Monthly and weekly report to sales director and vice-president - Track and follow up of customer payments - Building up the relationship with new/potential customers and maintaining strong and close relationship with current customers Show less

  • Lih Ta Fasteners Co., Ltd
    • Taiwan
    • International Sales
      • Jul 2007 - Mar 2010

      - Key Account Manager - Handled and tracked the order process and worked with relevant stakeholders to ensure production schedules were met - Negotiated and liaised with customers, suppliers and forwarders - Worked individually to report domestic and international sales revenue and total cost data to vice-president weekly - Organized delivery conditions, shipping documents, and negotiated freight with forwarders and Customs Brokers - Reviewed drawings to determine process and arranged sample lead time, production lead time, payment terms and all related processes after receiving orders - Tracked customer payments and followed up delayed payments - Dealt with returned goods between suppliers and customers and customer complaints Show less

Education

  • FH Worms
    Master of Arts (M.A.), International Business Administration and Foreign Trade
    2011 - 2013
  • 國立虎尾科技大學
    Bachelor of Arts (B.A.)
    2003 - 2007
  • MIT Center for Transportation & Logistics
    MITx MicroMasters program certificate, Supply Chain Management

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