Experience

V-Logic Limited

• Logistics and Supply Chain
• 1 - 100 Employee

• System Support

  • Feb 2021 - Present



SmarTone

• Hong Kong
• Telecommunications
• 500 - 600 Employee

• Technical Support

  • Apr 2008 - Jan 2021

  Maintain SmarTone CARE e-commerce daily operation including offer development, launch schedule. Data entry, verification, test and debug. Consolidate and generate merchant report. Coordinate with design team and comment including image and promotion message via JIRA platform. Provide outdoor user training for e-commerce system operation. As a system auditor role audit production system monthly. Develop application test plan and perform and consolidate feedback to vendor. Maintain SmarTone CARE e-commerce daily operation including offer development, launch schedule. Data entry, verification, test and debug. Consolidate and generate merchant report. Coordinate with design team and comment including image and promotion message via JIRA platform. Provide outdoor user training for e-commerce system operation. As a system auditor role audit production system monthly. Develop application test plan and perform and consolidate feedback to vendor.



mDR (Hong Kong) Ltd

• Hong Kong SAR

• Technical Support Technician

  • Aug 2005 - Jan 2008

  Provide mobile device hardware and software support, major consolidate customer inquiry and provide service quotation. Perform professional service in mobile hardware and software maintenance. Provide test plan to re-produce customer reported fail case. Provide mobile device hardware and software support, major consolidate customer inquiry and provide service quotation. Perform professional service in mobile hardware and software maintenance. Provide test plan to re-produce customer reported fail case.



PCCW

• Hong Kong
• Software Development
• 700 & Above Employee

• Telecommunications Technician

  • Nov 2003 - Jun 2005

  Provide outdoor PABX telecommunication system support (Nortel). Provide professional service in call center for both hardware and software training and support. Hand on experience in T1 VoIP network installation in configuration and support. Nortal VoIP server operation support. Call center NiceLog voice logger system support and configuration Provide outdoor PABX telecommunication system support (Nortel). Provide professional service in call center for both hardware and software training and support. Hand on experience in T1 VoIP network installation in configuration and support. Nortal VoIP server operation support. Call center NiceLog voice logger system support and configuration



IVRS (International) Ltd.

• Hong Kong SAR

• System Support Engineer

  • Nov 1999 - Nov 2002

  Provide call center system support in IVRS system and CTI application. Design and develop IVRS system call flow in both hardware and software application. Provide user training in Voice recording, edit for IVRS system daily operation. Setup and maintenance call center database server including IBM-DB2, Oracle, MS-SQL and MySQL server. Oversea onsite support and installation for call center in IVRS system , voice logger system like Erytel and NiceLog. Provide call center system support in IVRS system and CTI application. Design and develop IVRS system call flow in both hardware and software application. Provide user training in Voice recording, edit for IVRS system daily operation. Setup and maintenance call center database server including IBM-DB2, Oracle, MS-SQL and MySQL server. Oversea onsite support and installation for call center in IVRS system , voice logger system like Erytel and NiceLog.



AFE (Stock Market Channel Ltd)

• Hong Kong SAR

• Service Technician

  • Sep 1997 - Jun 1999

  Field Service on Stock market system network upgrade and installation. Network design and installation for Client side terminal network. Design and provide network relocation and termination. Field Service on Stock market system network upgrade and installation. Network design and installation for Client side terminal network. Design and provide network relocation and termination.