Experience

Snows Motor Group
• United Kingdom
• Retail Motor Vehicles
• 300 - 400 Employee
• Service Technician

  • Mar 2022 - Present


Porsche Centre Hong Kong & Macau

• Hong Kong
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Senior Warranty Specialist

  • Apr 2017 - Jun 2021

  Handling and consulting warranty claim issues. Conduct technical diagnosis and provide consultation for mechanics. Liaising with sales, parts & service teams for timely recall campaign completion to archive annually fulfillment target. Supervise junior staff members and ensure effective claim process within 3 calendar day Liaising between importer and service team on technical and warranty issue for handling customer complain aim to raise customer satisfaction. Provide internal training for front line staff to strengthen service team's warranty knowledge and Porsche Approved Warranty regulation update annually.

• Warranty Specialist

  • Aug 2012 - Apr 2017

  Handle warranty claim efficiently and fulfilling manufacturer guidance, reduce warranty rejection as well as claim submission lead time.Actively participated technical fault issue diagnosis and support workshop operation.Complete archived vehicle service history against group internal audit, effective to improve Porsche Service Audit preparation.



International Automotive LTD

• Canada
• Automotive
• 1 - 100 Employee

• Technician

  • Jul 2011 - Jul 2012

  Liaise with technical support and conducted technical diagnosis, arrange workshop equipment and special tools maintenance; support PDI service and new car deliver logistics. Liaise with technical support and conducted technical diagnosis, arrange workshop equipment and special tools maintenance; support PDI service and new car deliver logistics.



Sime Darby Motor Group (HK) Limited

• Hong Kong
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Technician

  • Jul 2010 - Jun 2011

  Liaise with multi brand technical support and carried out trouble shooting for technical fault case, assist to handle customer complaint case and report to manufacturer. Assist to handle warranty claim submission and arrange warranty parts scrapping as well as barcode return under manufacturer guidance.

• Techncian apprentice

  • Jul 2007 - Jul 2010

  Undergo 3 years- Apprenticeship program for vehicle repair and maintenance skill training. Strengthen automotive technology knowledge as well as after sales service processing acknowledge to provide professional service quality.