Experience

CBX Software (now TradeBeyond)

• Hong Kong
• Software Development
• 1 - 100 Employee

• Consultant/ Business Analyst

  • Jul 2021 - Present



Hastings Deering

• Australia
• Machinery Manufacturing
• 700 & Above Employee

• Parts and Supply Chain Analyst

  • Nov 2016 - Apr 2021

  Current responsibility include overseeing the B2B e-Commerce transaction channels, liaise with major suppliers, customers and system vendors to co-ordinate all onoarding, system implementation and other testing activities. Previously, I support and manage key activities for the company bi-annual price change, liaise with IT and marketing departments to ensure system requirement and marketing deadlines are met. In all these roles I succeed in standardizing the work procedures, identified inefficiencies in process and more importantly eliminated gaps in the system configuration, ensured company profit is maintained. On top of these 2 major roles, I also provided analytical supports in various projects and in the area of transport. Show less



GE HealthCare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Service Operations Support

  • Apr 2016 - Nov 2016

  My main responsibility in this role was to provide logistics support to the customer service and field engineer teams, assist in resolving any pricing, ordering, inventory and service delivery issues. I also managed and prepared the weekly parts consignment report, analysed and resolved any problems of service parts returns and warehouse operations to ensure parts inventory cost is within the company’s limit. In this role, I have to work closely with warehouses, carriers, and logistics department to streamline and improve the parts ordering and return procedures. Show less

• Back Office Support

  • Nov 2013 - Apr 2016

  In this role, I provided operation support to service engineers, which includes managing high priority part orders, follow up closely with warehouses to ensure appropriate delivery option is selected to meet business needs. I was also required to analyse and resolve any discrepancies in field service engineers’ parts declaration and service request reports to ensure data integrity. Occasionally, I also provided front line customer services to external customers during peak hours when required. Show less

• Logistic Analyst

  • Apr 2015 - Sep 2015

  In this acting role, my main responsibility was to analyse carrier delivery and inventory data and suggest business process improvement regularly. I also provide logistics support to the field engineer team, ensure service parts are stocked and delivered cost effectively and meet the business requirement. Furthermore, I was also responsible to manage inventory level of selected service parts across different warehouses in Australia and New Zealand, which included analysing and resolving any exceptions and discrepancies in the inventory and logistics data to ensure high level of system and inventory data integrity. Show less



Quay Shipping Australia Pty Ltd

• Australia
• Maritime Transportation
• 1 - 100 Employee

• Customer Service

  • Oct 2012 - Sep 2013

  In this role, my main responsibility is to liaise with customers and operations team to ensure booking targets and equipment requirements are met. I also provided sales support to the Queensland Sales Manager, which includes updating the pricing information, reporting any sales opportunities and managing customer information. My other responsibilities included developing quotations to existing and potential customers, filing rates into the pricing system and generate various sales reports. In this role, my main responsibility is to liaise with customers and operations team to ensure booking targets and equipment requirements are met. I also provided sales support to the Queensland Sales Manager, which includes updating the pricing information, reporting any sales opportunities and managing customer information. My other responsibilities included developing quotations to existing and potential customers, filing rates into the pricing system and generate various sales reports.



A.P. Moller - Maersk

• Denmark
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Agent

  • Feb 2011 - Jan 2012

  My main role was to manage bookings for Australian export customers and overseas import customers, ensuring high level of customer service as the first point of contact for inquiries and problem resolution.

• Vessel Reconciliation Officer

  • Mar 2008 - Jan 2011

  My main duty was to identify and analyse the discrepancies between the company booking system and the records received in the terminal for each exporting vessel, ensuring vessels were at least 95% clear by terminal cut off.



Pixel Media Hong Kong Limited

• Senior Ad Operation Executive

  • Jan 2006 - May 2006

  As the Senior Ad Operation Executive, I was responsible to co-ordinate with web site publishers and system developer to ensure smooth system migration. My duty also included liaising with advertisers, advertising agencies, web site publishers and technical staff to ensure the smooth delivery of online advertising campaigns. I also carried out testing for new advertising product to ensure they are compatible with all systems.

• Sales Co-ordinator

  • Dec 2003 - Dec 2005

  My main duty in this role was to prepare insertion orders, schedule placement and confirm bookings with advertisers and web site publishers. My daily duty also included testing and scheduling all advertising materials to various ad serving systems.