Experience

RELIANCE GROUP OF COMPANIES LIMITED
• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee
• Customer Relationship Management Manager

  • Jul 2022 - Present


Reliance Retail

• Retail
• 700 & Above Employee

• Professional Freelancer

  • Sep 2021 - Present

  ●Acquire new customers ●Call Jio Customers and explain them about Jio’s Recharges ●Assist the customers in completing Jio Recharge ●Sell new Jio connections to prospective customers ●Resolve customer queries within agreed timelines ● Ensure a delightful customer experience ● Respond to all customers in appropriate tone and language ●Capture customer details and data relevant to the call or service ●Learn about Jio’s plans, products and services to add value to the offering Show less



Gfi world

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Associate

  • May 2017 - Sep 2019

  ●Check source documents for accuracy. ●Verify and correct data where necessary. ●Obtain further information through direct client communication. ●Enter data from source documents and update the necessary applications. ●Transcribe information into the required format. ●Store completed documents in designated locations. ●Maintain log sheets or records of activities and tasks. ●Respond to requests for information and access relevant files ● Comply with data integrity and security policies. ●analyze the hotel contracts and verify the templates sent by the client. ●loading of the hotel rates in TMP. ●Client Relationship Management to ensure smooth operations of the business. ●In depth knowledge of Hotel Product Build. ●worked on Revision & Build, Revision comes under of live project. Which needs to be completed within due date. And build that can be hold for some days because those are not live. ●Using different kind of module and software while working like Virtual Machine [VM], Tandem, ●TMP, Share point, Jira. ●Creating new hotel and categories as well if existing hotel not available. ●Meet and achieve the service level agreement’s set by the client. ●Hands on experience on Inventory Management, Room amenities & Sales Advisory. Show less



Tech Mahindra

• IT Services and IT Consulting
• 700 & Above Employee

• Associate

  • Jan 2017 - May 2017

  •Handle customer inquiries, complaints, sales , billing ,questions and payment extension/service requests via Email & Web chat services. •Ensures that all the request, queries and complaint of customer are responded in a timely and professional manner. •Prepares daily reports on the daily activities. •Handle customer inquiries, complaints, sales , billing ,questions and payment extension/service requests via Email & Web chat services. •Ensures that all the request, queries and complaint of customer are responded in a timely and professional manner. •Prepares daily reports on the daily activities.