Event & Sales Manager

• Nov 2021 - Present

Final Wish Coordinator

• Sep 2021 - Present

Chief Executive Officer

• Dec 2020 - Present

Catering Sales Manager

• Nov 2017 - Apr 2020

Catering Sales Manager

• Nov 2015 - Nov 2017

-Develop and maintain ongoing relationships with customers, community organizations and professional associations/companies to maintain visibility and market share. Continually target and prospect new business through individual creativity and innovation. -Create and implement sales strategies to maximize profits of the hotel while maintaining customer satisfaction, such as promotions or specialized discount deals to target clients. -Analyze competition, market trends and customer needs to continually assess the productivity against established goals. -Manage account details so all pertinent aspect of solicitation and closing are complete and documented. -As the primary contact for customers, notify/coordinate customer specifications with other departments and efficiently respond to customer issues and comments to ensure a quality experience and enhance future sales prospects. -Communicate and enforce contractual agreements pertaining to meeting space, food and beverage, special setups and/or AV needs both wedding and corporate clientele. -Handle any challenges or concerns immediately. Function as the on-site contact to client for all aspects of their events and work the function beginning to end. -Revenue tracking and management to show year to year improvements and new developments -Managed the restaurant on holidays and pre-assigned reservations to tables, developing floor plans, and reservation systems to make day of seating run smoothly -Prepared, planned and executed a Bridal Show with over 40 vendors and over 200 attendees -Put together group tastings, including vendor contracting, décor planning, stationery design, organization of the event, fashion show and the welcome announcements. -Worked in the sales and catering program CATERPRO, OPERA & DELPHI for BEO and contract creation and invoicing. -Perform other duties as assigned to meet business needs.

Director of Sales

• Apr 2011 - May 2015

Event Manager Coordinated details of events such as conferences, weddings, birthdays, charity events, business meetings, other events held in the conference/reception facility. Key duties: • Provided supervision and training for new and current sales managers and interns that consisted of a team of five. • Responsible for booking meetings, seminars, conferences up to 500 people for the corporate, government, and commercial markets. • Trained new and existing employees to make certain all operations and duties were executed smoothly as per clients’ guidelines. • Promoted events using flyers, cold calling, and social media (Twitter, Facebook, LinkedIn, Instagram). • Facilitated communication with team members to ensure efficient running of events this included venue management, contractors, and equipment hire, and clients.

Catering Sales Manager

• Aug 2010 - Apr 2011

WATERFORD RECEPTIONS AT SPRINGFIELD, SPRINGFIELD, VA AUG. 2010 – APR. 2011 Catering Sales Manager Key duties: • Responsible for securing new clients by attending industry networking events, industry expo shows, and conducting open houses within the facility. • Maintained a high customer satisfaction rating for all catering and sales accounts by ensuring guest satisfaction before, during, and after an event. • Drafted proposals for prospective clients and closed out contracts. • Generated catering contracts and established payment arrangements in compliance with accounting department guidelines. • Attended bridal fairs and trade shows to promote the facility and solicit new clients. Assisted bridal parties with wedding details from the site tour to their special day. Key accomplishments: • Booked over $100k in new and repeat business each month from October through April. • Established strategies for banquet meeting room and maximized revenue to $1.5M for that year.

Team Lead

• Oct 2008 - Aug 2010

Creating an experience for each guest that they will seek to repeat, while remaining loyal to the mission of Ted’s Montana Grill. Train and educate new team members on Ted's Montana Grill culture, philosophies, standards and operations. Selected Achievements *Supervise a staff of 20 on a weekly basis, while creating and maintaining a fun and energetic environment. Provide resolutions to issues among restaurant patrons and staff members. *Created Excel spreadsheets for pre-orders of large parties, tracking reservations, and inventory tracking. Prepared daily bank deposits.