Experience

Saratoga Casino Black Hawk

• United States
• Entertainment
• 1 - 100 Employee

• Table Game Supervisor

  • ‏مارس 2019 - - الحالي

  Oversee table game staff to deliver excellent customer service and promote a positive environment. Monitor operations to ensure all gaming rules and regulations are followed appropriately. Engage in a variety of administrative tasks, such as maintaining financial or account records.• Commended for strong work ethics, being promoted to Table Games Supervisor in one year.• Boosted productivity and team morale by encouraging staff to deliver excellent customer service.• Evidenced ability to promptly take decisions when identifying suspicious customer behavior.



Iron Cross Services

• Executive Office Administrator

  • ‏يوليو 2015 - ‏مارس 2020

  Spearhead general administrative functions, such as budgeting and bookkeeping procedures. Oversee the meticulous coordination of office activities to improve productivity. Ensure highly efficient and precise preparation and update of records and databases.• Ensured best use of President’s time by acting as the first point of contact at all levels of the business.• Effectively organized, coordinated, and prioritized tasks to meet all objectives. Spearhead general administrative functions, such as budgeting and bookkeeping procedures. Oversee the meticulous coordination of office activities to improve productivity. Ensure highly efficient and precise preparation and update of records and databases.• Ensured best use of President’s time by acting as the first point of contact at all levels of the business.• Effectively organized, coordinated, and prioritized tasks to meet all objectives.



Ocean One Bar and Grille

• Server

  • ‏مايو 2017 - ‏أغسطس 2018

  Memorized restaurant’s menu to offer detailed information to multiple customers at the same time in a highly pressurized environment. Ensured accuracy and attention to detail when taking orders, enter orders into point-of-sale (POS) system, and communicating special requests. • Followed up with customers to guarantee satisfaction and took immediate action to correct problems and resolve complaints.• Trained new hires on restaurant policies and standards regarding customer service and ways to improve the guest experience.



Saratoga Casino

• Table Game Dealer

  • ‏يوليو 2016 - ‏مايو 2017

  Exchange paper currency for playing chips or coin money.Pay winnings or collect losing bets as established by the rules and procedures of aspecific game.Deal cards to house hands, and compare these with players' hands to determinewinners, as in black jack. Exchange paper currency for playing chips or coin money.Pay winnings or collect losing bets as established by the rules and procedures of aspecific game.Deal cards to house hands, and compare these with players' hands to determinewinners, as in black jack.



Twin Peaks Restaurants

• United States
• Restaurants
• 700 & Above Employee

• Server

  • ‏أغسطس 2013 - ‏يوليو 2015

  Adhere to all Image and Costume Standards.Interact with and entertain guests.Promoted events and specials to build rapport -Modeled in pictures with guests,including birthday photos or other pictures taken in the restaurant or pictures takenoff-site at promotional events.Greet guests, executing food and drink orders (including taking the order,suggestive selling, ringing in the order, delivering food and drinks to the table,checking back for re-orders, pre-bussing, and settling the check properly.