Cheyenne Ferry
Chief Experience Officer at Coaching Season LLC- Claim this Profile
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Bio
Credentials
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Customer Experience (CX) Foundations
LinkedInJun, 2023- Sep, 2024 -
Customer Experience (CX) Strategy: How to Design an Organizational Approach
LinkedInJun, 2023- Sep, 2024 -
Customer Experience Leadership
LinkedInJun, 2023- Sep, 2024 -
Customer Experience: Service Blueprinting
LinkedInJun, 2023- Sep, 2024 -
The 10 Pillars of Customer Experience
LinkedInJun, 2023- Sep, 2024 -
Planning a Career in User Experience
LinkedInMay, 2023- Sep, 2024 -
Remote Brainstorming
LinkedInMay, 2023- Sep, 2024 -
UX Design: 3 Creating Personas
LinkedInMay, 2023- Sep, 2024 -
UX Design: 4 Ideation
LinkedInMay, 2023- Sep, 2024 -
Nine Career Lessons You’ll Wish You Learned Sooner
LinkedInApr, 2023- Sep, 2024 -
What to Do in the First 90 Days of Your New Job
LinkedInApr, 2023- Sep, 2024 -
Holding Yourself Accountable
LinkedInMar, 2023- Sep, 2024 -
Mastering Common Interview Questions
LinkedInMar, 2023- Sep, 2024 -
UX Foundations: Usability Testing
LinkedInMar, 2023- Sep, 2024
Experience
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Coaching Season LLC
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United States
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Professional Training and Coaching
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1 - 100 Employee
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Chief Experience Officer
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Sep 2023 - Present
As the Chief Experience Officer at Coaching Season LLC, I've spearheaded a transformative journey, driving organizational restructuring, fostering product innovation, and steering dynamic business development initiatives. Committed to crafting unparalleled experiences, I'm dedicated to our mission of empowering growth through meaningful coaching and mentorship.
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Product Development Intern
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Apr 2023 - Oct 2023
Proactive product development intern at Coaching Season with a focus on business development and system database implementation. Recognized opportunities to innovate and develop key databases, including CRM systems, Project and Task Management systems, and Feedback databases. Designed and implemented a comprehensive CRM system, streamlining customer tracking and communication. Enhanced workflows through intuitive layouts, efficient filtering, and sorting mechanisms in Project and Task Management systems. Leveraged feedback analysis to optimize Feedback databases. Strong problem-solving skills, driving operational efficiency. Committed to exceptional experiences and customer-centric culture. Proven track record in driving business development and contributing to company success. Strong organizational and project management abilities. Excellent communication and collaboration skills for seamless teamwork and cross-functional relationships. Show less
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Charles Schwab
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United States
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Financial Services
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700 & Above Employee
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Financial Services Representative
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Oct 2018 - Jul 2021
Results-driven Financial Services Representative at Charles Schwab with a proven track record of consistently meeting or exceeding metrics. Played a key role in leading a successful pilot program that connected customer experience with employee experience, igniting a passion for the field of Customer Experience (CX). Demonstrated expertise in providing comprehensive financial guidance, executing trades, and managing client relationships. Built a reputation for delivering exceptional service and fostering long-term client loyalty. Proficient in leveraging technology platforms to streamline processes and enhance customer interactions. Strong communication skills, adept at translating complex financial concepts into understandable terms. Collaborative team player with a commitment to delivering outstanding results. Show less
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Starbucks
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United States
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Retail
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700 & Above Employee
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Partner
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Apr 2018 - Oct 2018
Passionate and customer-centric Barista with a genuine enthusiasm for creating exceptional experiences at Starbucks. Committed to delivering top-notch service and crafting high-quality beverages. Proactively sought opportunities to elevate customer interactions by identifying areas for improvement and implementing innovative solutions. Skilled in multitasking, ensuring efficient operations during peak hours while maintaining a friendly and welcoming atmosphere. Demonstrated strong attention to detail and adherence to brand standards. Collaborated effectively with team members to create a positive and cohesive work environment. Show less
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Kumon North America, Inc.
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United States
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Education Administration Programs
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700 & Above Employee
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Primary Instructor
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Apr 2016 - May 2017
Dedicated and experienced Lead Primary Instructor at Kumon, committed to providing quality education and nurturing a love for learning in young students. Led a team of instructors and collaborated with parents to create personalized learning plans for each student, ensuring their academic growth and success. Implemented engaging teaching strategies and tailored instruction to meet individual needs. Fostered a positive and supportive classroom environment that encouraged student participation and confidence. Monitored progress and provided ongoing feedback to students and parents, celebrating achievements and addressing areas for improvement. Demonstrated strong organizational skills and attention to detail in managing student records and administrative tasks. Passionate about empowering students to reach their full potential and instilling a lifelong passion for knowledge. Show less
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Education
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2021 - 2023
University of North Texas
Bachelor of Science - BS, Digital Retail -
2017 - 2018
Chandler/Gilbert Community College
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