Cheyanne Gilbert
Public Safety Telecommunicator at Transylvania County- Claim this Profile
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Bio
Credentials
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Learn How to Code Course
CodeAcademyMay, 2022- Oct, 2024 -
Emergency Medical Dispatcher Certification (EMD)
PowerPhoneJan, 2017- Oct, 2024 -
Division of Criminal Information
NCDOJJan, 2015- Oct, 2024 -
NCIC
NCDOJJan, 2015- Oct, 2024 -
Emergency Medical Technician, Basic
NC OEMSOct, 2014- Oct, 2024
Experience
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Transylvania County
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Government Relations
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1 - 100 Employee
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Public Safety Telecommunicator
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Apr 2015 - Present
I am currently working part time in this position, I was full time for 2 years. My position consists of answer emergency and non-emergency calls, dispatching fire, EMS, sheriff deputies, police officers, and animal control along with handling all radio traffic during shift. Create CAD reports on the southern software dispatching software, and use medical/law/fire Powerphone. I am DCI 1 and 2 certified along with NCAWARE, and Emergency Medical Dispatch (EMD). The sheriff deputies and police officers have us run tags, driver license and check for stolen items via DCI along with check warrants via NCIC and NCAWARE. Show less
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Accentuate Staffing
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United States
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Staffing and Recruiting
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100 - 200 Employee
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Vaccine Support Team Lead
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Feb 2021 - Jun 2021
Revised work practices to improve efficiency, boostquality and meet production goals.Supported Supervisor by preparing productionreports and collating quality documentation.Applied strong leadership talents and problemsolving skills to maintain team efficiency andorganize workflows.Created successful work schedules for each teammember to maintain deadlines and fully staff shifts.Coordinated with day shift supervisor to balancestaffing as workloads changed.Wore face mask, eye protection, medical glovesand PAPR.Completed screening questions with patientsfollowing CDC guidelines.Worked flexible hours across night, weekend andholiday shifts.Developed and implemented performanceimprovement strategies and plans to promotecontinuous improvement.Maintained excellent attendance record,consistently arriving to work on time. Show less
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Covid-19 Case Investigator
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Aug 2020 - Mar 2021
My responsibility is for contacting North Carolinians confirmed with COVID-19 infection to provide education regarding the recommendation to self-isolate, assess their ability to safely comply with the recommended control measures, and to elicit information on close contacts who need to be notified of their exposure. I maintained contact with my team lead, regional supervisor and my assigned local health department to make sure their needs are met. Explain the importance of adherence to control measures and the need for contact tracing to prevent disease transmission and keep communities healthy and ensure all follow up questions are answered. Complete data entry for case interview and elicited close contacts into the designated system immediately after obtaining being CCTO and NCEDSS. This was a remote position. During my time as a case investigator I also assisted with vaccine support with the local health department, registering patients at drive-thru clinics and data entry for the completed vaccinations. Show less
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MedWatch, LLC
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Customer Service Representative
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Mar 2019 - Sep 2019
My position included the responsibilities of answering calls from health insurance members and providers to answering specific questions. These questions may regard benefits, health insurance claims, issues or general questions. I work from home using a laptop and phone system. Using Javalina, Anthem WGS, SharePoint, and other Microsoft Office products. I also assisted my supervisor with training when needed. My position included the responsibilities of answering calls from health insurance members and providers to answering specific questions. These questions may regard benefits, health insurance claims, issues or general questions. I work from home using a laptop and phone system. Using Javalina, Anthem WGS, SharePoint, and other Microsoft Office products. I also assisted my supervisor with training when needed.
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Brevard Police Department
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Brevard, North Carolina, United States
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Public Safety Telecommunicator
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Dec 2016 - Aug 2017
My position included the responsibilities of answering transferred 911 calls, business calls, dispatching police to emergency and non emergency situations. I kept in contact with public works when needed for emergencies. Creating CADs for all calls, assisting the public that comes in with their needs, run tags for police officers, give directions to the officers, check NCAWARE and NCIC for warrants, and enter missing/stolen items. My position included the responsibilities of answering transferred 911 calls, business calls, dispatching police to emergency and non emergency situations. I kept in contact with public works when needed for emergencies. Creating CADs for all calls, assisting the public that comes in with their needs, run tags for police officers, give directions to the officers, check NCAWARE and NCIC for warrants, and enter missing/stolen items.
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Rockin' Bowl
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Brevard, North Carolina, United States
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Assistant Manager
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Sep 2016 - Jul 2017
I was a direct supervisor over the team working for the day, scheduling for the company, ordering alcohol, food and supplies, reconciling tills, creating deposits, using conqueror to set up bowling lanes, billiards and using the point of sale system, watch over the general public when they are in the building and make sure all guidelines are followed by the employees and customers. I was able to assist in the back with the mechanic to fix the bowling machines when needed. I assisted cooking, serving, bartending and cleaning. I assisted with the owner to reach out and schedule/host special events and sell products. Show less
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Mission Hospital
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Asheville, North Carolina, United States
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Patient Registration Representative
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Sep 2016 - Nov 2016
Quick registering emergency room patients, answering the phone via the switch board, give patients and visitors directions after hours to certain locations, fully register patients, verify insurance, make copies, fax, and transfer patients in the computer system when being admitted or sent for surgery. Quick registering emergency room patients, answering the phone via the switch board, give patients and visitors directions after hours to certain locations, fully register patients, verify insurance, make copies, fax, and transfer patients in the computer system when being admitted or sent for surgery.
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Transylvania Regional Hospital, Inc.
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Hospitals and Health Care
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1 - 100 Employee
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Patient Registration Representative
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Nov 2014 - Sep 2016
Quick registering emergency room patients, answering the phone via the switch board, give patients and visitors directions after hours to certain locations, fully register patients, verify insurance, make copies, fax, and transfer patients in the computer system when being admitted or sent for surgery. Quick registering emergency room patients, answering the phone via the switch board, give patients and visitors directions after hours to certain locations, fully register patients, verify insurance, make copies, fax, and transfer patients in the computer system when being admitted or sent for surgery.
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Ingles Markets, Inc.
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United States
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Retail
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700 & Above Employee
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Bookkeeper / Cashier
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Jun 2012 - Apr 2015
I was responsible of handling money through out the day, reconciling tills, creating deposits, assisting the managers open and close, checking out customers, taking Duke Energy electrical payments, along with general customer service. When I was a cashier I handled cash, credit or check transactions with customers, scan goods, ensure pricing is correct, issue change, redeem coupons, bag items carefully, answer customer questions and get a manager if answer doesn't resolve, and pleasantly deal with customers to ensure satisfaction. Show less
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Education
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Brevard High School
Community
