Experience

Roche Diagnostics (M) Sdn Bhd

• Malaysia
• Medical Equipment Manufacturing
• 1 - 100 Employee

• • Apr 2019 - Present

  Marketing Responsibilities:Direct marketing initiatives-Plan, manage and execute end users driven marketing engagement & retention activities, and assess the campaign effectiveness via tracking and monitoring-Support Product Manager in executing customer engagement initiatives -Creating and collaborating (internally and regionally) for all DTC communication content-Took on new task from Product Executive to create and publish content to website and e-newsletter to current database users-Manage, monitor and track website traffic through Google Analytics -Create, schedule and publish email marketing content to database users on third party e-commerce promotion to channel traffic and generate sales in e-commerce platformSupport Marketing Initiatives-Craft and launched several surveys for HCP and key retail pharmacists using Value Proposition Canvas (VPM) to assist Product Manager in their upcoming marketing strategies-Liaison with HCP for webinar, video recording, activity/ initiative arrangementCall Center Complaint/ Inquiry-Attending and manage end user interaction from all communication channels. Document and process the interaction according to established procedures.Operation Responsibilities: -Manage inventory demand planning to meet commercial operation needs, which include order placement and demand forecast-Manage local redressing activities according to established procedure and regulatory requirement -Support logistics for division meetings, conferences and marketing events. Facilitate engagement communication and activities for internal staff-Support and maintain compliance related processes and documentation needsExpress Development Opportunity (EDO) – Roche Diabetes Care, SingaporeMarketing and Operation Team (Oct 2019 – Dec 2019) Show less

• • Jul 2014 - Mar 2019

  - Promptly respond to Customers inquires and complaints via phone and walk-in- Accurately record all queries and complaints, products and Non-product related in the Global CRM and complaint Log-in- Support customer data handling via outbound call survey to former HFT users- Record, tracking and monitoring marketing program such as High Frequency Testing (HFT) Meter Activation- Responds quickly, efficiently, and accurately to all incoming sales order by telephone, fax and email- Stock requisition management – placements, samples, replacement, evaluation and others- Liaise closely and coordinate with DKSH for customer order issues, credit issues, pricing and stocks Show less



DKSH

• Switzerland
• Professional Services
• 700 & Above Employee

• Customer Care Consultant

  • Mar 2013 - Jun 2014

  - Receipt of customer orders, review of all terms and conditions, including price and order entry (or review and validation of EDI orders) and order processing according to existing customer protocol with close follow up to secure on time delivery. - Supervise delivery dates and relevant information to customer Issue of commercial invoices, proforma-invoices for tenders and quotations, credit notes - Issue or review shipping documents or any other documents needed for export, import or banks (L/C or documentary collection) - Organized /assist transportation for export or transit shipments and constant follow-up until delivery to the customer - Evaluate local stock situation and prioritize orders in case of delays and if required repositioning between customers - Handle customer complaint - Establish and maintain Customer Protocols / ECP data Show less



Wealthworks (Pty) Ltd

• South Africa
• Financial Services
• 1 - 100 Employee

• Internship

  • Oct 2012 - Dec 2012

  - understand the financial products in the company and the industry - Learn and understand the investment plan - Analyse and suggest financial plan to client, based on individual needs - Strategies on sales and marketing plan - Participating in cold calling, road show & so on. - Training on communication & sales skill. - On the field training - Participating in sales and recruitment activities. - understand the financial products in the company and the industry - Learn and understand the investment plan - Analyse and suggest financial plan to client, based on individual needs - Strategies on sales and marketing plan - Participating in cold calling, road show & so on. - Training on communication & sales skill. - On the field training - Participating in sales and recruitment activities.