Experience

SELLBYTEL Group APAC

• Malaysia
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2020 - Present

  -Handling live chats & emails for our customers -Responsible for handling customer inquiries to the customer support centre including contacts requiring product features & functionality information, technical knowledge and interpersonal skills to assist diagnose and resolve issued and questions. -Handle accurate documentation of interactions, maintain data accuracy in the relevant contact management system, and understand a variety of media sources that interface with the service centre. -Ensuring excellent service is delivered to customers Show less



Holiday Inn Express Kuala Lumpur City Centre

• Malaysia
• Hospitality
• 1 - 100 Employee

• Guest Service Agent

  • May 2020 - Dec 2020

  -Greeting guests upon arrival and making them feel welcomed. -Administering check-ins and check-outs. -Providing front desk services to guests. -Assigning rooms and taking care of administrative duties. -Delivering mail and messages. -Processing guest payments. -Coordinating with bell service and staff management. -Being a source of information to guests on various matters such as transport and restaurant advice. -Processing meal and beverage requests. -Accommodating general and unique requests. -Diffusing conflict or tense situations with guests. Show less



P.A recruitment

• Malaysia

• Promoter

  • Jan 2016 - Dec 2019

  Part time promoter jobs -Neutrogena, Sensodyne, weekend part-time promoter jobs Part time promoter jobs -Neutrogena, Sensodyne, weekend part-time promoter jobs



The St. Regis Langkawi

• Malaysia
• Hospitality
• 1 - 100 Employee

• Butler

  • May 2019 - Aug 2019

  Butler -After check-in, escort guest from lobby to room, with full sets hotel tour -Perform hotel signature butler service, including welcome drinks, packaging service, pressing and so on. -Understand guest travel purpose and create a memorable service during their stays -Prepare birthday, anniversary and romantic decorations Human Resource -Preparation for manager when conduct training -Administration tasks on staff data entry, pictures collections -Birthday cards creations and allocations -conduct movie nights and TownHall Meeting, bowling day etc. Show less