Experience

StarHub

• Singapore
• Telecommunications
• 700 & Above Employee

• Senior Engineer

  • Dec 2011 - Present

  • Coordinated with systems partners to finalize designs and confirm requirements. • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. • Consistently met deadlines and requirements for all production work orders. • Diagnosed and troubleshooted UNIX, LINUX and Windows processing problems and applied solutions to increase company efficiency. • Ensured network, system and data availability and integrity through preventative maintenance and upgrades. • Monitored network performance and provided network performance statistical reports for both real-time and historical measurements. • Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work. • 3rd Level technical contact for maintaining and administrating Key platforms/services. • Maintained maximum availability of supported services for users • Review and automated existing processes for Operation troubleshooting, reporting and alerting. • Drafted and completed documentation on operational, system and user procedures & guidelines. • Prepared technical training and technical process documentation to aid the teams in day-to-day support issues. • Provided induction and training for new employees • Responsible for the operations of different service platforms, including Unified Communications (SmartUC) - VoIP Services, Intelligence Network (I.N.), Directory Enquiry, Voicemail, O.N.E. Phone, Reach Communication Suite (RCS), Anti-Mobile Spam, Ironport – Outgoing SMTP (for email services), SADM (Serve atOne Device Manager) & IoT • Develop inhouse scripts(Shell/PowerShell/Python/Perl) to ease the operational processes • Review maintenance procedures from vendors to minims service disruption impact & revenue loss • Experience with SPLUNK application for data analysis – creating dashboards for both operational & business insights Show less



GlobalRoam Group Ltd

• Singapore
• Telecommunications
• 1 - 100 Employee

• System Analyst

  • Aug 2011 - Nov 2011

  • Coordinated with systems partners to finalize designs and confirm requirements. • Provided technical documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. • Consistently met deadlines and requirements for all production work orders. • Drafted and completed documentation on operational, system and user procedures & guidelines • Coordinated with systems partners to finalize designs and confirm requirements. • Provided technical documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. • Consistently met deadlines and requirements for all production work orders. • Drafted and completed documentation on operational, system and user procedures & guidelines



M1 Limited

• Singapore
• Telecommunications
• 700 & Above Employee

• Senior Technical Specialist

  • Feb 2007 - Aug 2011

  • Diagnosed and troubleshooted UNIX, LINUX and Windows processing problems and applied solutions to increase company efficiency. • Consistently met deadlines and requirements for all production work orders. • Responsible for the operations of different service platforms, including Prepaid Cards, Smart Roam Calls/SMS, Intelligent Network (IN), Welcome short messages & local/roaming missed call alerts • Develop inhouse scripts (Shell) to ease the operational processes • Review maintenance procedures from vendors to minims service disruption impact & revenue loss Show less