Experience

Foundation Health Partners

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• IT Systems Engineer Sr.

  • Apr 2017 - Present

  Cerner Discern Explorer/CCL Developer - Responsible for authoring and maintaining CCL programs in Discern Visual Developer, Explorer Menu and Cerner Backend. Fetch data from an Oracle/RDBMS database and displaying it as meaningful data for end-users. Design, develop, test, debug, and document complex reports, scripts and forms according to required specifications. Ensures CCL projects meet end user needs and completed within established time frames with minimal rework. Cerner Discern Explorer/CCL Developer - Responsible for authoring and maintaining CCL programs in Discern Visual Developer, Explorer Menu and Cerner Backend. Fetch data from an Oracle/RDBMS database and displaying it as meaningful data for end-users. Design, develop, test, debug, and document complex reports, scripts and forms according to required specifications. Ensures CCL projects meet end user needs and completed within established time frames with minimal rework.



Banner Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• • Nov 2014 - Mar 2017

  Responsible for the support, development, and implementation of NextGen Practice Management and other applications including integration components to address business requirement. Served as point of contact on various production and project assignments. Served as one of the key liaison between business entities and Technology Application Services in the support of application enhancements, problem, and incident management, production support, and change management. Provided support for application enhancements, problem and incident management, production support, and change control processes. Show less

• • Apr 2014 - Nov 2014

  Performed general preventative maintenance and remedial repairs on computers, laptops, printers and any other authorized peripheral equipment; Customized desktop hardware to meet user specifications and site standards; Diagnosed and resolved a wide range of Windows applications and networking problems to help minimize downtime; Troubleshooted network connectivity in a LAN/WAN environments; Familiarized end users on basic software, hardware and peripheral device operation

• • Jun 2012 - Apr 2014

  Responded to system users for technical assistance via phone, E-Mail, Self Service Tickets, or in person; Diagnosed and troubleshooted related hardware and software issues based on the established Standard Operating Procedures; Created and removed system user accounts based on employees' permission matrix; First Level support of over three hundred applications that the Banner Health facilities in Alaska Utilize

• • Apr 2011 - Jun 2012

  Responded to system users for technical assistance via phone, E-Mail, Self Service Tickets, or in person; Diagnosed and troubleshooted related hardware and software issues based on the established Standard Operating Procedures; Created and removed system user accounts based on employees' permission matrix; First Level support of over three hundred applications that the Banner Health facilities in Alaska Utilize



Sacred Hearts Academy

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• IT Specialist

  • Jun 2009 - Nov 2010

  Performed network and computer system service and maintenance such as backup, recovery, re-imaging, troubleshooting, and equipment cleaning; Strategically stationed and configured Cisco switches with VLAN networks; Managed and operated Windows Servers including active directory, ghost server, anti-virus server and backup server; Responsible for daily technical support services to academy constituents Performed network and computer system service and maintenance such as backup, recovery, re-imaging, troubleshooting, and equipment cleaning; Strategically stationed and configured Cisco switches with VLAN networks; Managed and operated Windows Servers including active directory, ghost server, anti-virus server and backup server; Responsible for daily technical support services to academy constituents



Heald College

• Higher Education
• 700 & Above Employee

• Learning Resource Center Assistant

  • Mar 2008 - Apr 2009

  Troubleshoot computer software and hardware and provide assistance in the optimal use of technology; Tutored students in subjects related to field of study and expertise; Responded to customers with computer software and or hardware problems Troubleshoot computer software and hardware and provide assistance in the optimal use of technology; Tutored students in subjects related to field of study and expertise; Responded to customers with computer software and or hardware problems



New York Life Insurance Company

• United States
• Financial Services
• 700 & Above Employee

• Information Technology Intern

  • Jan 2009 - Mar 2009

  Assisted employees with issues and installation of computer hardware and software; Retrieved and downloaded client information using stand-alone and web-based interface software; Installed and assembled computers, monitors, and peripherals such as printers and related hardware Assisted employees with issues and installation of computer hardware and software; Retrieved and downloaded client information using stand-alone and web-based interface software; Installed and assembled computers, monitors, and peripherals such as printers and related hardware



Time Warner Cable

• Telecommunications
• 700 & Above Employee

• Mailroom Clerk

  • Oct 2007 - Apr 2008

  Prepared volume mailings such as invoices or newsletters, folding items and inserting them into envelopes and operated automated equipment. Delivered volume mails to post office. Prepared volume mailings such as invoices or newsletters, folding items and inserting them into envelopes and operated automated equipment. Delivered volume mails to post office.