Experience

Trellix

• United States
• Computer and Network Security
• 700 & Above Employee

• Cyber Security Product Specialist,

  • Apr 2018 - Present

  Excellent client facing experience around 6+ years in delivering excellent Cyber Security product support experience. Skills: Knowledge in Trellix SIEM solutions, both on-premises and cloud based SIEM solution. Cyber Security incident management. Technical Account Management/Manager. Protocols: HTTP, HTTPS, , TCP/IP, SSL/TLS, FTP, DNS, DHCP, TCP, UDP SIEM: Trellix ESM, FireEye Helix (SIEM SOAR) XDR: Trellix XDR, Helix Communication brokers, Cloud Collector and Helix Connect which use AWS EKS Completed the AWS Cloud solution architect training and pursuing certification. Knowledge in Regex search and simple syslog rule writing using regex. Database Security: Trellix Database Activity Monitoring Databases: MSSQL, MySQL & Oracle DB Platforms: Windows, Linux operating system, VMWare Esxi, AWS cloud Tools utilized: Salesforce CRM Tool, Oracle Siebel, HP Sitescope, BSM tool & Nagios Show less



McAfee

• United States
• Computer and Network Security
• 700 & Above Employee

• SIEM Product Specialist Engineer

  • Jan 2017 - Mar 2018

   Handling and Normalizing Critical downtime situation with Clients SIEM setup and appliances.  Understanding existing parser rule (regex) for parsing raw logs, configuring co-relation rules getting alarm triggered matching logical conditions.  Investigating and solving SIEM security failure and downtime events from the various client channels (Tickets, Email and Phone), based on the security event severity, involving Advance and Engineering team and/or customer as appropriate to perform further investigation and resolution.  Integrating, Managing and Troubleshooting McAfee Database Activity Manager with various Databases like MySQL DB, Oracle DB, Santiago etc.… Show less



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Project Application Engineer

  • Oct 2016 - Dec 2016



JDA Software

• United States
• Software Development
• 700 & Above Employee

• Senior Application Support Engineer

  • May 2013 - Sep 2016

  • Managing multiple customers/ service engagements, identifying project resource requirements, leading cross-functional teams for delivering solution requirements • Establishing strategic relationship with each customer across geographical locations (APAC, EMEA and NA) and time zones • Involve in assessing how existing and emerging solutions can make our customers become more effective and work more efficiently • Managing projects related to Cloud application, Infrastructure, Cloud transition and transformation • Collaborate with appropriate internal teams on client’s behalf to strengthen their credibility as trusted advisors • Handling incidents, Escalations, Product issues Troubleshooting, providing resolution and RCA to management • Responsible for planning and managing the operational activities of application team to ensure that the customer service is in-line with the customer requirements • Handle responsibilities of monitoring and reporting on IT compliance and security • Ensure all the project’s monthly SLA report generated and sent to respective manager with the deadline. • Tracking Project wise weekly trend analysis • Resolving Production Incidents raised by Clients, Infra issues, Monitoring tools and Automation tools. • Hand on experience in handling Project/Product release/upgrade process and Change management and implementation. • Experience in application supporting, administering and Monitoring different types of application like Supply chain management, WMS and transaction-based (Retail) and other Software Application environment to manage the progression of issue resolution • Worked in incident, service and problem management process. event logging and Building historical repositories, root cause and permanent fixes to maintain overall service quality • Following ITIL process and procedures to maintain an ITIL complain Environments. • Handled almost 200+ clients to Provide the 27x7 support. Show less



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Engineer

  • Nov 2010 - May 2013

  • Working in Email/Chat/voice process for supporting all Dell Products. • Worked as Hardware and software application support engineer supporting all Dell products. • Got Best performer award for 2 consecutive Quarters. • Providing End to end Hardware and Application support solutions and services to all SMB products. • Delivering excellent customer experience. • Maintaining the warranty cost metric. • Got Award for maintaining 100% Customer experience for entire quarter. • Selling products according to customer need by providing quick and best resolution for customer queries and problems. • Providing the best solutions and Latest Technologies info to customer. • Worked as agent for the project on NPS. Show less



Customized Technologies Ltd

• Embedded Developer

  • Aug 2010 - Nov 2010