Chethan Kumar T J
Customer Success & CRM Manager at Delpha- Claim this Profile
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Bio
Milos Vulanovic
Chethan Kumar was one of the outstanding students in Corporate Finance course offered in MSc of Business Management at EDHEC Business School. He arrived to EDHEC well prepared and fully equipped with programming skills and quantitative skills. Adding to that his excellent analytical skills he excelled in the course and integrated his knowledge and modern theories of the functioning of financial markets. Given his high interest for finance and developments in financial markets, I confirm that his skill set is outstanding and that Chetan Kumar is excellent candidate for a wide spectrum of jobs in financial services and consulting industry. I fully recommend him.
Milos Vulanovic
Chethan Kumar was one of the outstanding students in Corporate Finance course offered in MSc of Business Management at EDHEC Business School. He arrived to EDHEC well prepared and fully equipped with programming skills and quantitative skills. Adding to that his excellent analytical skills he excelled in the course and integrated his knowledge and modern theories of the functioning of financial markets. Given his high interest for finance and developments in financial markets, I confirm that his skill set is outstanding and that Chetan Kumar is excellent candidate for a wide spectrum of jobs in financial services and consulting industry. I fully recommend him.
Milos Vulanovic
Chethan Kumar was one of the outstanding students in Corporate Finance course offered in MSc of Business Management at EDHEC Business School. He arrived to EDHEC well prepared and fully equipped with programming skills and quantitative skills. Adding to that his excellent analytical skills he excelled in the course and integrated his knowledge and modern theories of the functioning of financial markets. Given his high interest for finance and developments in financial markets, I confirm that his skill set is outstanding and that Chetan Kumar is excellent candidate for a wide spectrum of jobs in financial services and consulting industry. I fully recommend him.
Milos Vulanovic
Chethan Kumar was one of the outstanding students in Corporate Finance course offered in MSc of Business Management at EDHEC Business School. He arrived to EDHEC well prepared and fully equipped with programming skills and quantitative skills. Adding to that his excellent analytical skills he excelled in the course and integrated his knowledge and modern theories of the functioning of financial markets. Given his high interest for finance and developments in financial markets, I confirm that his skill set is outstanding and that Chetan Kumar is excellent candidate for a wide spectrum of jobs in financial services and consulting industry. I fully recommend him.
Credentials
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Salesforce Certified Service Cloud Consultant
SalesforceJul, 2022- Nov, 2024 -
Salesforce Certified Administrator (SCA)
SalesforceApr, 2021- Nov, 2024 -
Business Analysis - Product management
SkillValueAug, 2020- Nov, 2024 -
Data Analytics for Business Professionals
LinkedInFeb, 2020- Nov, 2024 -
Google Analytics for Beginners
GoogleMar, 2020- Nov, 2024
Experience
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Delpha
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France
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Technology, Information and Internet
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1 - 100 Employee
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Customer Success & CRM Manager
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Sep 2020 - Present
• Configure, implement & maintain the latest salesforce products including Service Cloud, Experience Cloud, Sales Cloud, Einstein Analytics & Tableau. • Coordinate with stakeholders to gather requirements, define use cases, and data flow & document functional documents to improve data quality. • Oversee project health and key stages in the software implementation lifecycle with cross-functional teams (e.g. planning, requirements gathering, use case analysis, configuration, testing, training) • Completely responsible for user management( roles, profiles, permissions) and Implementation of reports & dashboards to monitor KPIs. • Build & simplify complex process automation using salesforce stack(flows, process builder). • Crafting Customer Journey, blogs, webinars, onboarding, and support assets. • Setup of 20+ client orgs & Onboarding of 200+ users to accelerate product adoption & improve data. Show less
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Accenture
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Ireland
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Business Consulting and Services
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700 & Above Employee
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Application Development Analyst
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Dec 2017 - Jul 2019
• Stakeholder management: Coordinated with a global team in an Agile environment, to facilitate ERP Software development Lifecycle (SDLC) for French retail Carrefour • Process Optimization: Designed and coordinated customer experience improvement initiatives within the teams. Streamlined processes for efficient day to day activities of product managers • Data Analysis: Analysed relational databases using SQL and C# and implemented complex user stories. • Project management: Handled daily scrum calls to track development progress. Developed project presentations to assist managers during product release • Documentation: Created functional and test documents to assist development and test teams in validating business requirements • Quality Assurance: Conducted software code audit and improved quality to ensure compliance and company standards Show less
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Education
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2019 - 2020
EDHEC Business School
Msc in Management, Business Administration -
2013 - 2017
PES University
Bachelor of Engineering - BE, Electronics and Communications Engineering
Community
