Experience

Haptik

• United States
• Software Development
• 300 - 400 Employee

• Senior Manager, Customer Success

  • Apr 2023 - Present

  Bengaluru, Karnataka, India I'm part of the Conversational AI revolution at Haptik, a global leader in the field: 🌐 Remarkable Milestones: Haptik, a Reliance Group company, achieved exceptional feats, including creating the world's largest chatbot, the MyGov Corona Helpdesk. We've left our mark on over 100 million devices, processing over 4.5 billion conversations. 🚀 Driving Excellence: Haptik's intelligent virtual assistant solutions deliver outstanding customer experiences, optimize costs, and spur sales… Show more I'm part of the Conversational AI revolution at Haptik, a global leader in the field: 🌐 Remarkable Milestones: Haptik, a Reliance Group company, achieved exceptional feats, including creating the world's largest chatbot, the MyGov Corona Helpdesk. We've left our mark on over 100 million devices, processing over 4.5 billion conversations. 🚀 Driving Excellence: Haptik's intelligent virtual assistant solutions deliver outstanding customer experiences, optimize costs, and spur sales growth for Fortune 500 brands. We were honored as the Frost & Sullivan Conversational AI Company of the Year 2018 and recognized among the Top 25 AI Companies in the World 2018 by AI Time Journal. Key Responsibilities: 💼 Client Growth: Leading the charge in retaining and expanding Haptik's client base across the India, US, and APAC markets through tailored customer success approaches in collaboration with my team. 🤝 C-Suite Engagement: Cultivating robust relationships within our client portfolio's C-suite to drive product adoption through multi-threaded engagement. 📊 Data-Driven Insights: Guiding a talented team of analysts to extract insights, enhance chatbot performance, and elevate end-user satisfaction through data-driven decisions. 🤖 Efficiency Enhancement: Spearheading automation and scalability measures within our customer success operations to streamline critical processes. 🌟 Innovative Link: Serving as the vital bridge between the Customer Success and Product teams, facilitating the seamless introduction of new features and upgrades to the Haptik suite of solutions.

• Customer Success Manager-2

  • May 2021 - Apr 2023

  Mumbai, Maharashtra, India As a CSM-2 at Haptik, I managed a portfolio of marquee clients, overseeing onboarding, analytics, tech support, and product adoption. Additionally, I supervised teams responsible for small business accounts, data analysis, and growth.



NUYKA

• United States
• Software Development

• Head of Business Development

  • Oct 2020 - Apr 2021

  Pune, Maharashtra, India I concentrated on Nuyka's e-Business Cards product (BC+), where my role involved driving business development and enterprise account activations.



WeWork India

• India
• Real Estate
• 300 - 400 Employee

• Strategic Growth Lead

  • May 2019 - Sep 2020

  Pune Area, India As part of WeWork's strategic growth team in the west, I played a pivotal role in shaping WeWork's presence in the region: 🚀 Guided the Pune market's strategic growth during a challenging pre-opening phase. 🤝 Fostered key partnerships to elevate WeWork's brand awareness and reach. 🔍 Proactively pursued and generated new business opportunities through lead generation and strategic prospecting. These efforts contributed to WeWork's successful expansion and market presence… Show more As part of WeWork's strategic growth team in the west, I played a pivotal role in shaping WeWork's presence in the region: 🚀 Guided the Pune market's strategic growth during a challenging pre-opening phase. 🤝 Fostered key partnerships to elevate WeWork's brand awareness and reach. 🔍 Proactively pursued and generated new business opportunities through lead generation and strategic prospecting. These efforts contributed to WeWork's successful expansion and market presence in Pune and Mumbai. Show less



Airbnb

• United States
• Software Development
• 700 & Above Employee

• Customer Success Executive @ Airbnb for Work

  • May 2017 - Apr 2019

  Gurgaon, India At Airbnb for Enterprise, with 5+ million listings and Experiences available in over 191 countries, I contributed to enhancing business travel experiences: 📈 Elevated business travel revenue by onboarding large enterprises across India, executing activation campaigns, and hosting product enablement sessions. 💼 Conducted comprehensive business reviews to showcase Airbnb's value proposition and align clients' needs with potential offerings, fostering further growth. 🌐 Identified… Show more At Airbnb for Enterprise, with 5+ million listings and Experiences available in over 191 countries, I contributed to enhancing business travel experiences: 📈 Elevated business travel revenue by onboarding large enterprises across India, executing activation campaigns, and hosting product enablement sessions. 💼 Conducted comprehensive business reviews to showcase Airbnb's value proposition and align clients' needs with potential offerings, fostering further growth. 🌐 Identified enterprise client challenges and collaborated with Airbnb Global to tailor product solutions for Indian requirements. 🤝 Drove strategic partnerships across diverse sectors, including Online Travel affiliates, BFSI, Education, Airlines, and Events. My role enriched business travelers' experiences and delivered cost savings, traveler visibility, and an authentic local feel. Show less



Bold Kiln | OperatorVC

• India
• Information Technology & Services
• 1 - 100 Employee

• Senior Account Manager

  • May 2016 - Apr 2017

  Noida Area, India At Bold Kiln, a one-stop solution provider for Entrepreneurs and Startups, I played a key role in driving business growth: 🚀 Initiated proactive engagement within the startup ecosystem, driving tech sales for websites, iOS, and Android applications. 📈 Proactively fostered growth within the existing client base through strategic account management. My contributions helped startups with their strategic and technological needs, supporting their business development and expansion… Show more At Bold Kiln, a one-stop solution provider for Entrepreneurs and Startups, I played a key role in driving business growth: 🚀 Initiated proactive engagement within the startup ecosystem, driving tech sales for websites, iOS, and Android applications. 📈 Proactively fostered growth within the existing client base through strategic account management. My contributions helped startups with their strategic and technological needs, supporting their business development and expansion efforts. Show less



Trip N Thrill Adventures Pvt. Ltd.

• Co-Founder

  • Feb 2013 - Apr 2016

  Co-founded and managed a startup dedicated to transforming adventure travel in India: 🚀 Created Trip N Thrill (TNT) to provide meaningful high-altitude trekking and adventure experiences. 🌍 Platform Innovation: TNT served as a dynamic travel social platform, connecting like-minded adventurers, enabling bookings, and fostering post-trip content sharing. 🏞️ Beyond Trekking: While our focus was trekking, we also collaborated with vetted partners to offer a diverse range of… Show more Co-founded and managed a startup dedicated to transforming adventure travel in India: 🚀 Created Trip N Thrill (TNT) to provide meaningful high-altitude trekking and adventure experiences. 🌍 Platform Innovation: TNT served as a dynamic travel social platform, connecting like-minded adventurers, enabling bookings, and fostering post-trip content sharing. 🏞️ Beyond Trekking: While our focus was trekking, we also collaborated with vetted partners to offer a diverse range of adventure experiences. Key Achievements: 📈 Scale: Over 2000 thrilled travelers explored the Himalayas through TNT, enjoying 60+ unique experiences. 🌐 Expansive Network: Cultivated a vast network of affiliates, operating simultaneously across 20+ locations. 🌟 Innovation: Pioneered hand-curated treks featuring live music, photography, team-building activities, and sumptuous buffets in subzero temperatures, creating unforgettable rejuvenating experiences and lifelong memories for travelers. My TNT experience was truly a journey of innovation, scale, and unforgettable adventures! Show less