Chetan Nakum Mehra
Sr. Manager- Client Servicing & Strategy at INIT Design Studio- Claim this Profile
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English Full professional proficiency
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Hindi Full professional proficiency
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Gujarati Limited working proficiency
Topline Score
Bio
Credentials
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Essentials Of Software-as-a-Service (SaaS) Business
UdemyJul, 2021- Nov, 2024 -
Google Ads Search Certification
Google AdsOct, 2020- Nov, 2024 -
Google Analytics Assessment
Google Analytics for BusinessOct, 2020- Nov, 2024
Experience
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INIT Design Studio
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India
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Advertising Services
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1 - 100 Employee
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Sr. Manager- Client Servicing & Strategy
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Sep 2021 - Present
• Building and maintaining strong relationships with clients, understanding their requirements, providing timely and efficient solutions. • Collaborating with the creative and digital teams to develop and implement innovative marketing and advertising strategies. • Conducting market research to stay updated on the latest trends. • Managing budgets and ensuring that campaigns are executed within budget and are cost-effective. • Supporting the agency's business development efforts by… Show more • Building and maintaining strong relationships with clients, understanding their requirements, providing timely and efficient solutions. • Collaborating with the creative and digital teams to develop and implement innovative marketing and advertising strategies. • Conducting market research to stay updated on the latest trends. • Managing budgets and ensuring that campaigns are executed within budget and are cost-effective. • Supporting the agency's business development efforts by identifying potential clients and developing proposals and pitches to win new business. • Constant brainstorming to investigate innovative ideas to generate novelty in existing projects • Market practice and learning competition analysis • Perform senior-level client negotiation and management skills, with clear and excellent speaking, writing and presentation skills. Show less • Building and maintaining strong relationships with clients, understanding their requirements, providing timely and efficient solutions. • Collaborating with the creative and digital teams to develop and implement innovative marketing and advertising strategies. • Conducting market research to stay updated on the latest trends. • Managing budgets and ensuring that campaigns are executed within budget and are cost-effective. • Supporting the agency's business development efforts by… Show more • Building and maintaining strong relationships with clients, understanding their requirements, providing timely and efficient solutions. • Collaborating with the creative and digital teams to develop and implement innovative marketing and advertising strategies. • Conducting market research to stay updated on the latest trends. • Managing budgets and ensuring that campaigns are executed within budget and are cost-effective. • Supporting the agency's business development efforts by identifying potential clients and developing proposals and pitches to win new business. • Constant brainstorming to investigate innovative ideas to generate novelty in existing projects • Market practice and learning competition analysis • Perform senior-level client negotiation and management skills, with clear and excellent speaking, writing and presentation skills. Show less
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Litmus Branding
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India
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Advertising Services
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1 - 100 Employee
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Manager - Client Servicing
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Apr 2019 - Aug 2021
- Serving as a primary point of contact and liaison between the client and the various departments within Litmus in order to engage the appropriate resources to manage and escalate business concerns. - Work directly with sales reps, digital marketing professionals, engagement managers, technical specialists and copywriting teams, and many other internal teams to ensure that open concerns are resolved as soon as possible. - Accounts should be identified and prioritized based on strategic… Show more - Serving as a primary point of contact and liaison between the client and the various departments within Litmus in order to engage the appropriate resources to manage and escalate business concerns. - Work directly with sales reps, digital marketing professionals, engagement managers, technical specialists and copywriting teams, and many other internal teams to ensure that open concerns are resolved as soon as possible. - Accounts should be identified and prioritized based on strategic value, growth opportunities, unresolved issues, and renewal timeline. - Keeping track of any major issues affecting customers and delivering periodic updates until they are resolved. - Understanding the customer's company needs to ensure customer satisfaction and foster long-term relationships. Assist in identifying opportunities where Litmus Branding services suit their continuing business plan. - Key duties include managing the client activation process, providing continuing support for customer service levels, contract renewals, and billing, as well as giving training on the Litmus Branding services. Manage, drive, and achieve key performance indicators (KPIs) centered on responsiveness, proactivity, quality, and compliance. - Account executives and consumers get quarterly business reviews. Manage client connections pro-actively to foster trust, satisfaction, and value realization. Make an effort to make every customer a favorable reference. Show less - Serving as a primary point of contact and liaison between the client and the various departments within Litmus in order to engage the appropriate resources to manage and escalate business concerns. - Work directly with sales reps, digital marketing professionals, engagement managers, technical specialists and copywriting teams, and many other internal teams to ensure that open concerns are resolved as soon as possible. - Accounts should be identified and prioritized based on strategic… Show more - Serving as a primary point of contact and liaison between the client and the various departments within Litmus in order to engage the appropriate resources to manage and escalate business concerns. - Work directly with sales reps, digital marketing professionals, engagement managers, technical specialists and copywriting teams, and many other internal teams to ensure that open concerns are resolved as soon as possible. - Accounts should be identified and prioritized based on strategic value, growth opportunities, unresolved issues, and renewal timeline. - Keeping track of any major issues affecting customers and delivering periodic updates until they are resolved. - Understanding the customer's company needs to ensure customer satisfaction and foster long-term relationships. Assist in identifying opportunities where Litmus Branding services suit their continuing business plan. - Key duties include managing the client activation process, providing continuing support for customer service levels, contract renewals, and billing, as well as giving training on the Litmus Branding services. Manage, drive, and achieve key performance indicators (KPIs) centered on responsiveness, proactivity, quality, and compliance. - Account executives and consumers get quarterly business reviews. Manage client connections pro-actively to foster trust, satisfaction, and value realization. Make an effort to make every customer a favorable reference. Show less
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Travel Designer Group
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India
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Leisure, Travel & Tourism
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100 - 200 Employee
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Manager- Client Servicing & Engagement
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Jun 2018 - Mar 2019
- Conducting market research, competitive analysis, and working with the pre-sales team on product roadmaps. - Primary and secondary research is being conducted in order to qualify prospective accounts. Giving client presentations and demos that articulate product value propositions. - Identifying and engaging key decision makers in a succinct and professional manner. Maintaining and developing connections with all major clients. - Maintaining current and correct product knowledge by… Show more - Conducting market research, competitive analysis, and working with the pre-sales team on product roadmaps. - Primary and secondary research is being conducted in order to qualify prospective accounts. Giving client presentations and demos that articulate product value propositions. - Identifying and engaging key decision makers in a succinct and professional manner. Maintaining and developing connections with all major clients. - Maintaining current and correct product knowledge by staying in touch with the technical team. Creating marketing and sales efforts, as well as product brochures. Show less - Conducting market research, competitive analysis, and working with the pre-sales team on product roadmaps. - Primary and secondary research is being conducted in order to qualify prospective accounts. Giving client presentations and demos that articulate product value propositions. - Identifying and engaging key decision makers in a succinct and professional manner. Maintaining and developing connections with all major clients. - Maintaining current and correct product knowledge by… Show more - Conducting market research, competitive analysis, and working with the pre-sales team on product roadmaps. - Primary and secondary research is being conducted in order to qualify prospective accounts. Giving client presentations and demos that articulate product value propositions. - Identifying and engaging key decision makers in a succinct and professional manner. Maintaining and developing connections with all major clients. - Maintaining current and correct product knowledge by staying in touch with the technical team. Creating marketing and sales efforts, as well as product brochures. Show less
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AUM Event and Promotion Pvt. Ltd.
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Events Services
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1 - 100 Employee
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Customer Success Manager
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Jun 2016 - Apr 2018
- Developing and sustaining strong and successful customer connections. Getting things done in a fast-paced, complicated corporate environment. Team leadership and people development abilities are required. - Capable of managing and developing a varied group of highly talented individuals. A practical method to achieving the desired objectives. Capability to manage activities while adhering to fiscal limitations. - Developing and sustaining strong and successful customer connections. Getting things done in a fast-paced, complicated corporate environment. Team leadership and people development abilities are required. - Capable of managing and developing a varied group of highly talented individuals. A practical method to achieving the desired objectives. Capability to manage activities while adhering to fiscal limitations.
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Lallooji & Sons
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India
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Events Services
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1 - 100 Employee
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Operations Project Manager
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Nov 2013 - May 2016
- Clients and vendors' payments and other documentation must be collected. - Handle client inquiries and conversations in order to develop distributor relationships. - In charge of developing and implementing marketing and sales strategy in the region. Meeting with franchisees to increase sales and customer satisfaction - Monitoring sales performance, procedures, and activities in the assigned territory Reports and other critical documents must be prepared. - Lead and manage sales… Show more - Clients and vendors' payments and other documentation must be collected. - Handle client inquiries and conversations in order to develop distributor relationships. - In charge of developing and implementing marketing and sales strategy in the region. Meeting with franchisees to increase sales and customer satisfaction - Monitoring sales performance, procedures, and activities in the assigned territory Reports and other critical documents must be prepared. - Lead and manage sales teams in assigned geographies. - To offer enough competitive market information to the reporting management in order for him or her to make educated market decisions. Show less - Clients and vendors' payments and other documentation must be collected. - Handle client inquiries and conversations in order to develop distributor relationships. - In charge of developing and implementing marketing and sales strategy in the region. Meeting with franchisees to increase sales and customer satisfaction - Monitoring sales performance, procedures, and activities in the assigned territory Reports and other critical documents must be prepared. - Lead and manage sales… Show more - Clients and vendors' payments and other documentation must be collected. - Handle client inquiries and conversations in order to develop distributor relationships. - In charge of developing and implementing marketing and sales strategy in the region. Meeting with franchisees to increase sales and customer satisfaction - Monitoring sales performance, procedures, and activities in the assigned territory Reports and other critical documents must be prepared. - Lead and manage sales teams in assigned geographies. - To offer enough competitive market information to the reporting management in order for him or her to make educated market decisions. Show less
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Education
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2005 - 2008
Rajasthan Technical University, Kota
Bachelor of Commerce - BCom, Business Administration and Management, General -
2020 - 2021
Digital Marketing Training Institute Ahmedabad
Digital Marketing, Search Engine Marketing, Social Media Marketing , SEO & PPC, Web Page, Digital/Multimedia and Information Resources Design -
2001 - 2003
Kendriya Vidyalaya
High School Diploma, General Studies -
1995 - 2001
St. Paul's Senior Secondary School
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