Experience

FUEL+

• Canada
• Food and Beverage Services
• 1 - 100 Employee

• CEO & Co-Owner

  • Sep 2014 - Present

  FUEL+ focuses on 3 pillars: COFFEE. PROTEIN SHAKES. HEALTHY FOOD. We believe eating healthy should not cost more and taste just as good.We believe eating healthy should not cost more and taste just as good. FUEL+ is a team of people who believe in providing good fuel for everyone. Through our own personal relationship with food and drinks, we are all passionate about what is good fuel and how we can best educate everyone about it. Health is not just a trend in our society, but a… Show more FUEL+ focuses on 3 pillars: COFFEE. PROTEIN SHAKES. HEALTHY FOOD. We believe eating healthy should not cost more and taste just as good.We believe eating healthy should not cost more and taste just as good. FUEL+ is a team of people who believe in providing good fuel for everyone. Through our own personal relationship with food and drinks, we are all passionate about what is good fuel and how we can best educate everyone about it. Health is not just a trend in our society, but a logical evolution, the betterment of human kind. As we live a longer and more fulfilled life, we will be able to contribute even more meaningfully to this world. Show less FUEL+ focuses on 3 pillars: COFFEE. PROTEIN SHAKES. HEALTHY FOOD. We believe eating healthy should not cost more and taste just as good.We believe eating healthy should not cost more and taste just as good. FUEL+ is a team of people who believe in providing good fuel for everyone. Through our own personal relationship with food and drinks, we are all passionate about what is good fuel and how we can best educate everyone about it. Health is not just a trend in our society, but a… Show more FUEL+ focuses on 3 pillars: COFFEE. PROTEIN SHAKES. HEALTHY FOOD. We believe eating healthy should not cost more and taste just as good.We believe eating healthy should not cost more and taste just as good. FUEL+ is a team of people who believe in providing good fuel for everyone. Through our own personal relationship with food and drinks, we are all passionate about what is good fuel and how we can best educate everyone about it. Health is not just a trend in our society, but a logical evolution, the betterment of human kind. As we live a longer and more fulfilled life, we will be able to contribute even more meaningfully to this world. Show less



Fire Engine RED

• Advertising Services
• 1 - 100 Employee

• Director of Client Care

  • Aug 2012 - Sep 2014

  I joined a smaller and very agile Client Care team at Fire Engine RED. The team is responsible for providing all implementation and training, along with ongoing support to over 300 software clients. With honesty and openness, I start to earn the team's trust and evolve the culture. As I learnt more about higher education market, I strategically aligned the messaging of the team to provide "Admission Aware Solutions" to our customers everyday. Understanding the goal beyond the software is the… Show more I joined a smaller and very agile Client Care team at Fire Engine RED. The team is responsible for providing all implementation and training, along with ongoing support to over 300 software clients. With honesty and openness, I start to earn the team's trust and evolve the culture. As I learnt more about higher education market, I strategically aligned the messaging of the team to provide "Admission Aware Solutions" to our customers everyday. Understanding the goal beyond the software is the key to aligning with the need of your customers. Show less I joined a smaller and very agile Client Care team at Fire Engine RED. The team is responsible for providing all implementation and training, along with ongoing support to over 300 software clients. With honesty and openness, I start to earn the team's trust and evolve the culture. As I learnt more about higher education market, I strategically aligned the messaging of the team to provide "Admission Aware Solutions" to our customers everyday. Understanding the goal beyond the software is the… Show more I joined a smaller and very agile Client Care team at Fire Engine RED. The team is responsible for providing all implementation and training, along with ongoing support to over 300 software clients. With honesty and openness, I start to earn the team's trust and evolve the culture. As I learnt more about higher education market, I strategically aligned the messaging of the team to provide "Admission Aware Solutions" to our customers everyday. Understanding the goal beyond the software is the key to aligning with the need of your customers. Show less



Apple Inc

• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Lead Genius

  • 2006 - Aug 2012

  Learn and contribute to an extraordinary team of people who provide world class customer experience everyday. From opening the very first Apple Store in China (Beijing) to unprecedented iPhone launches, I got to be part of enriching people's lives, customers and employees worldwide. I had the fortunate opportunity to lead various sales and technical teams at Apple. The retail environment added a sense of urgency that corporate culture doesn't always have. People is the key. From hosting… Show more Learn and contribute to an extraordinary team of people who provide world class customer experience everyday. From opening the very first Apple Store in China (Beijing) to unprecedented iPhone launches, I got to be part of enriching people's lives, customers and employees worldwide. I had the fortunate opportunity to lead various sales and technical teams at Apple. The retail environment added a sense of urgency that corporate culture doesn't always have. People is the key. From hosting large hiring fair, to handing out cards individually when I received great customer service, recruiting the best to be part of a team was ongoing. Training is not just a manual. (although I have written some too.) It is to inspire them. Training is to help them be the best they can be, at whatever they happen to be doing. From technical training (teaching Genii to troubleshoot) to providing superior customer service (everyone), are done everyday. It would be in a hall with over 100 team members (flagship store opening) to standing beside a genius talking about a technical issue. Breathing the culture of openness to feedback is the core to a successful team. During the time, I travelled to 4 continents, over 15 cites, worked & opened over 20 stores, and enriched countless lives. Show less Learn and contribute to an extraordinary team of people who provide world class customer experience everyday. From opening the very first Apple Store in China (Beijing) to unprecedented iPhone launches, I got to be part of enriching people's lives, customers and employees worldwide. I had the fortunate opportunity to lead various sales and technical teams at Apple. The retail environment added a sense of urgency that corporate culture doesn't always have. People is the key. From hosting… Show more Learn and contribute to an extraordinary team of people who provide world class customer experience everyday. From opening the very first Apple Store in China (Beijing) to unprecedented iPhone launches, I got to be part of enriching people's lives, customers and employees worldwide. I had the fortunate opportunity to lead various sales and technical teams at Apple. The retail environment added a sense of urgency that corporate culture doesn't always have. People is the key. From hosting large hiring fair, to handing out cards individually when I received great customer service, recruiting the best to be part of a team was ongoing. Training is not just a manual. (although I have written some too.) It is to inspire them. Training is to help them be the best they can be, at whatever they happen to be doing. From technical training (teaching Genii to troubleshoot) to providing superior customer service (everyone), are done everyday. It would be in a hall with over 100 team members (flagship store opening) to standing beside a genius talking about a technical issue. Breathing the culture of openness to feedback is the core to a successful team. During the time, I travelled to 4 continents, over 15 cites, worked & opened over 20 stores, and enriched countless lives. Show less



Access Studio Toronto

• Project Manager / Business & Technical Analyst

  • 2002 - 2006

  Manage and execute Asset Management software implementation for a international organization Liaison between users (business needs) with developers (technology needs) Plan and advise on technology (Web (software and framework), Networking, Topology, Hardware ROI, Scaling) Manage projects with graphic designers (artist), copywriters, and programmers (UI design, Marketing Presentation) Managed a 5 country implementation of a server-client software… Show more Manage and execute Asset Management software implementation for a international organization Liaison between users (business needs) with developers (technology needs) Plan and advise on technology (Web (software and framework), Networking, Topology, Hardware ROI, Scaling) Manage projects with graphic designers (artist), copywriters, and programmers (UI design, Marketing Presentation) Managed a 5 country implementation of a server-client software (Mac/Windows/Apache/WebObjects/Oracle) Initial concept to finished software written for Corporate Building Management (Windows/Linux/Ruby) Managed the development of mobile picture upload app (php/iOS/Android) Show less Manage and execute Asset Management software implementation for a international organization Liaison between users (business needs) with developers (technology needs) Plan and advise on technology (Web (software and framework), Networking, Topology, Hardware ROI, Scaling) Manage projects with graphic designers (artist), copywriters, and programmers (UI design, Marketing Presentation) Managed a 5 country implementation of a server-client software… Show more Manage and execute Asset Management software implementation for a international organization Liaison between users (business needs) with developers (technology needs) Plan and advise on technology (Web (software and framework), Networking, Topology, Hardware ROI, Scaling) Manage projects with graphic designers (artist), copywriters, and programmers (UI design, Marketing Presentation) Managed a 5 country implementation of a server-client software (Mac/Windows/Apache/WebObjects/Oracle) Initial concept to finished software written for Corporate Building Management (Windows/Linux/Ruby) Managed the development of mobile picture upload app (php/iOS/Android) Show less



North Plains Systems Corp Toronto

• Technical Analyst

  • Jan 2000 - Jan 2002

  Planned and installed client-server software implementation for the North Plain's first enterprise class customer installation. (Mac/Windows/Solaris/WebObjects/SAN) Designed and assisted to purchase technical resources for projects (Servers and Computer Purchases, Network infrastructure, Software Options, Database Implementation, Backup Solution) Wrote and design implementation strategy for Professional Services Hired, trained and led the implementation specialist team Wrote SQL… Show more Planned and installed client-server software implementation for the North Plain's first enterprise class customer installation. (Mac/Windows/Solaris/WebObjects/SAN) Designed and assisted to purchase technical resources for projects (Servers and Computer Purchases, Network infrastructure, Software Options, Database Implementation, Backup Solution) Wrote and design implementation strategy for Professional Services Hired, trained and led the implementation specialist team Wrote SQL scripts, triggers, stored procedures for functionality and reporting Show less Planned and installed client-server software implementation for the North Plain's first enterprise class customer installation. (Mac/Windows/Solaris/WebObjects/SAN) Designed and assisted to purchase technical resources for projects (Servers and Computer Purchases, Network infrastructure, Software Options, Database Implementation, Backup Solution) Wrote and design implementation strategy for Professional Services Hired, trained and led the implementation specialist team Wrote SQL… Show more Planned and installed client-server software implementation for the North Plain's first enterprise class customer installation. (Mac/Windows/Solaris/WebObjects/SAN) Designed and assisted to purchase technical resources for projects (Servers and Computer Purchases, Network infrastructure, Software Options, Database Implementation, Backup Solution) Wrote and design implementation strategy for Professional Services Hired, trained and led the implementation specialist team Wrote SQL scripts, triggers, stored procedures for functionality and reporting Show less



Trapeze Software Inc Toronto

• Implementation Specialist

  • Jan 1999 - Jan 2000

  Installed scheduling, dispatching, and customer service software for transit systems in US and Canada Recommended servers and computers for implementation and customization Provide training to end-user with different technology background and age group Wrote SQL scripts, triggers, stored procedures for functionality and reporting Installed scheduling, dispatching, and customer service software for transit systems in US and Canada Recommended servers and computers for implementation and customization Provide training to end-user with different technology background and age group Wrote SQL scripts, triggers, stored procedures for functionality and reporting