Experience

National University Cancer Institute, Singapore

• Singapore
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Service Associate

  • Oct 2022 - Present

  - Assist patients with registration, billing and payment. - Handle patients’ enquiries such as appointments, payment, co-ordination of services, etc. via email or phone. - Work closely with healthcare professionals, ensuring patients' enquiries and requests are fulfilled. - Attend various service quality trainings and WSQ programme by SkillsFuture Singapore. - Experience in using Epic and SAP. - Assist patients with registration, billing and payment. - Handle patients’ enquiries such as appointments, payment, co-ordination of services, etc. via email or phone. - Work closely with healthcare professionals, ensuring patients' enquiries and requests are fulfilled. - Attend various service quality trainings and WSQ programme by SkillsFuture Singapore. - Experience in using Epic and SAP.



Wilmar International

• Singapore
• Food and Beverage Manufacturing
• 700 & Above Employee

• QC Laboratory Intern

  • Apr 2021 - Jul 2021

  - Worked independently with minimal guidance on assigned individual project. - Assisted chemist with research studies to improve current methods used in laboratory. - Conducted literature reviews on how to improve vitamin A stability in cooking oils, the methods to determine vitamin A content in oil sample, and the rapid test method for the artificial antioxidants which are commonly used in the food industry. - Performed routine food quality analysis of cooking oil samples. - Taught a fellow intern on NIR calibration as instructed by the laboratory manager. Show less



Sunway Medical Centre

• Malaysia
• Hospitals and Health Care
• 700 & Above Employee

• Medical Laboratory Intern

  • Feb 2020 - Feb 2020

  - Experienced working in 11 laboratory departments. - Learned how to prepare biological specimens for analysis and operate various equipment. - Conducted various tests on the samples received according to what was requested. - Followed laboratory personnel on ward rounds to collect biological specimens from in-house patients. - Understood the general overview of how the laboratory operates and how different departments coordinate with each other. - Experienced working in 11 laboratory departments. - Learned how to prepare biological specimens for analysis and operate various equipment. - Conducted various tests on the samples received according to what was requested. - Followed laboratory personnel on ward rounds to collect biological specimens from in-house patients. - Understood the general overview of how the laboratory operates and how different departments coordinate with each other.



New Wisco Enterprise

• Sales & Administrative Assistant

  • Jan 2017 - Feb 2018

  - Assisted customers with product selections by effectively promoting products suited to their needs. - Managed customers’ inquiries from email, social media, text or phone calls. - Maintained and updated company’s social media account to promote services. - Performed basic and general accounting tasks such as invoicing, billing and data entry. - Coordinated with off-site colleagues facilitating payment to both trade and non-trade creditors. - Applied digital services (Google Sheets, Google Drive) to office for more effective record tracking. - Designed basic graphic artworks for customers using Adobe Illustrator and Adobe Photoshop. Show less