Cheryl Hofmann, PMP, CSM, CSPO

Senior Project Manager at KAI Partners, Inc.
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(386) 825-5501
Location
Folsom, California, United States, US

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Donna Wilson

I have worked with Cheryl on three different projects. Twice I followed her onto projects with her as my Test Manager. She is a talented and highly skilled Test Manager from whom I have learned and grown professionally. I admire her commitment to excellence and project success. Cheryl is the best at setting up a Test Team from scratch. I highly recommend her and would be happy to work with her again in the future.

Karen Rapponotti

Cheryl was one of the vendors on the CalSAWS Project and I had the pleasure of working with her. She is a bright, fun and dedicated worker. She was open to discussion and new ideas. She brought her own insights that helped the consortium with direction and decisions. I would be happy to work with her again!

Karen Ruiz

On the CalHEERS project, Cheryl played many key roles on my team. I recommend her for all of them, but would especially like to provide more details about a key role over the last couple years as Release Manager. In this role, Cheryl was able to successfully negotiate and align sponsors and vendor partners to work toward a successful release strategy. The processes she put in place still stand today, and I credit Cheryl's planning, professionalism, knowledge, and tenacity for the success of this program.

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Credentials

  • Certified Scrum Product Owner® (CSPO®)
    Scrum Alliance
    Nov, 2022
    - Nov, 2024

Experience

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Project Manager
      • Mar 2022 - Present

      Executive Consultant leveraging nearly two decades of extensive experience in complex public sector projects; leading and managing IT projects and business development. Executive Consultant: Project Support for the Department of Health Care Services (DHCS) - California Medicaid Management Information System (CA-MMIS) Division Program Integration Management Services (PIMS) Project Joined the project at the request of the Deputy Director Program Operations to provide executive support.… Show more Executive Consultant leveraging nearly two decades of extensive experience in complex public sector projects; leading and managing IT projects and business development. Executive Consultant: Project Support for the Department of Health Care Services (DHCS) - California Medicaid Management Information System (CA-MMIS) Division Program Integration Management Services (PIMS) Project Joined the project at the request of the Deputy Director Program Operations to provide executive support. Activities included: • Development of a Quality Management Assessment Report for Medi-Cal Rx. • Providing vendor oversight on Magellan Medicaid Administration (MMA) - Medi-Cal Rx Operations. • Providing Executive Leadership coaching for Project Initiation. Procurement Specialist: Project Management Support for the California Public Utilities Commission (CPUC) The CPUC contracted with KAI Partners to provide project management support for the transition between the current Primary Program and Contract Administrator (PPCA) vendor and the new PPCA vendor. Responsibilities were centered on managing and developing the statement of work (SOW) for the new PPCA vendor. Show less Executive Consultant leveraging nearly two decades of extensive experience in complex public sector projects; leading and managing IT projects and business development. Executive Consultant: Project Support for the Department of Health Care Services (DHCS) - California Medicaid Management Information System (CA-MMIS) Division Program Integration Management Services (PIMS) Project Joined the project at the request of the Deputy Director Program Operations to provide executive support.… Show more Executive Consultant leveraging nearly two decades of extensive experience in complex public sector projects; leading and managing IT projects and business development. Executive Consultant: Project Support for the Department of Health Care Services (DHCS) - California Medicaid Management Information System (CA-MMIS) Division Program Integration Management Services (PIMS) Project Joined the project at the request of the Deputy Director Program Operations to provide executive support. Activities included: • Development of a Quality Management Assessment Report for Medi-Cal Rx. • Providing vendor oversight on Magellan Medicaid Administration (MMA) - Medi-Cal Rx Operations. • Providing Executive Leadership coaching for Project Initiation. Procurement Specialist: Project Management Support for the California Public Utilities Commission (CPUC) The CPUC contracted with KAI Partners to provide project management support for the transition between the current Primary Program and Contract Administrator (PPCA) vendor and the new PPCA vendor. Responsibilities were centered on managing and developing the statement of work (SOW) for the new PPCA vendor. Show less

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Test Manager
      • Jun 2019 - Dec 2021

      Test Manager: Quality Assurance Project for the California Statewide Automated Welfare System (CalSAWS) Responsible for overseeing all the QA test efforts; leading the development and execution of the QA test plans; working closely with the QA UAT Lead, Vendor teams, Consortium and Counties to deliver quality; and finally responsible for planning, preparing and executing all test activities and associated deliverables and work products. Activities included: • Creating, communicating, and… Show more Test Manager: Quality Assurance Project for the California Statewide Automated Welfare System (CalSAWS) Responsible for overseeing all the QA test efforts; leading the development and execution of the QA test plans; working closely with the QA UAT Lead, Vendor teams, Consortium and Counties to deliver quality; and finally responsible for planning, preparing and executing all test activities and associated deliverables and work products. Activities included: • Creating, communicating, and ensuring the QA teams follow the structured test approaches for all QA testing, including accountability procedures. • Leading the effort to develop and execute Independent Test Plan that serves as the guide for the QA test team. • Managing QA resources necessary for executing the test plans and determining specific test assignments for each release. • Ensuring the formal deficiency reporting process used by the DD&I Vendor is rigorously observed. • Determining and reporting whether deficiency fixes discovered in independent testing are expedited by the DD&I Vendor so the QA team is able to proceed with retest efforts. • Ensuring on-schedule performance of all independent test planning, execution, and review activities. • Providing recommendations to the Consortium regarding the feasibility of promoting the changes into the production environment based on independent and regression test results. • Managing multiple code releases at the same time. • Overall coordination of code releases and batch processing for the independent and UAT environments with the DD&I Vendor. • Escalating and reporting to the Executive Director in the event the Vendor(s) is not providing the correct code or batch support on a timely basis to facilitate timely independent and/or UAT. • Reviewing the effectiveness of the Regression Testing scripts and providing recommendations for improvement. Show less Test Manager: Quality Assurance Project for the California Statewide Automated Welfare System (CalSAWS) Responsible for overseeing all the QA test efforts; leading the development and execution of the QA test plans; working closely with the QA UAT Lead, Vendor teams, Consortium and Counties to deliver quality; and finally responsible for planning, preparing and executing all test activities and associated deliverables and work products. Activities included: • Creating, communicating, and… Show more Test Manager: Quality Assurance Project for the California Statewide Automated Welfare System (CalSAWS) Responsible for overseeing all the QA test efforts; leading the development and execution of the QA test plans; working closely with the QA UAT Lead, Vendor teams, Consortium and Counties to deliver quality; and finally responsible for planning, preparing and executing all test activities and associated deliverables and work products. Activities included: • Creating, communicating, and ensuring the QA teams follow the structured test approaches for all QA testing, including accountability procedures. • Leading the effort to develop and execute Independent Test Plan that serves as the guide for the QA test team. • Managing QA resources necessary for executing the test plans and determining specific test assignments for each release. • Ensuring the formal deficiency reporting process used by the DD&I Vendor is rigorously observed. • Determining and reporting whether deficiency fixes discovered in independent testing are expedited by the DD&I Vendor so the QA team is able to proceed with retest efforts. • Ensuring on-schedule performance of all independent test planning, execution, and review activities. • Providing recommendations to the Consortium regarding the feasibility of promoting the changes into the production environment based on independent and regression test results. • Managing multiple code releases at the same time. • Overall coordination of code releases and batch processing for the independent and UAT environments with the DD&I Vendor. • Escalating and reporting to the Executive Director in the event the Vendor(s) is not providing the correct code or batch support on a timely basis to facilitate timely independent and/or UAT. • Reviewing the effectiveness of the Regression Testing scripts and providing recommendations for improvement. Show less

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • User Acceptance Test (UAT) Lead
      • Oct 2017 - May 2019

      User Acceptance Test (UAT) Lead: Quality Assurance Project for the California Department of Health Care Services (DHCS) - California MedCompass Implementation Project Based on past experience and reputation, joined the project during the second week of UAT execution to provided leadership, a revised strategy, and test approach to turn a failing UAT effort into a successful implementation. Activities included: • Revising the test strategy and create a structured test approach to properly… Show more User Acceptance Test (UAT) Lead: Quality Assurance Project for the California Department of Health Care Services (DHCS) - California MedCompass Implementation Project Based on past experience and reputation, joined the project during the second week of UAT execution to provided leadership, a revised strategy, and test approach to turn a failing UAT effort into a successful implementation. Activities included: • Revising the test strategy and create a structured test approach to properly identify functional deficiencies. • Develop and execute system and UAT scripts. • Follow and ensure that industry best practices and standards (i.e., IEEE 829, ITIL, and PMI) are implemented as appropriate. • Create a formal Deficiency Reporting process to communicate with the System Integrator and stakeholders. • Communicate with Executive stakeholders, Interface partners, client Testers, and core team members with regard to status, daily activities, and goals. • Manage all schedules, testing activities, and staff coordination for on-schedule performance. • Manage the overall coordination of environments, code releases, data refresh, batch processing, and defect priorities. • Manage project-related issues and risks and keeping Project Management and Executive leadership informed.

    • Project Manager / Product Owner
      • Aug 2016 - Sep 2017

      Project Manager / Product Owner: California Department of Health Care Services (DHCS) - California Medicaid Management Information System (CA-MMIS) Project Responsibilities were centered on developing and implementing Strategic Plans and standards as a framework to support and manage Test teams and relationships with Testers, team members, Executive management, and stakeholders. Activities included: • Provide division support in managing the legacy SI in the current Release Management… Show more Project Manager / Product Owner: California Department of Health Care Services (DHCS) - California Medicaid Management Information System (CA-MMIS) Project Responsibilities were centered on developing and implementing Strategic Plans and standards as a framework to support and manage Test teams and relationships with Testers, team members, Executive management, and stakeholders. Activities included: • Provide division support in managing the legacy SI in the current Release Management process. • Develop a division Release Management Strategic Plan and division standards in support of an integrated multi-vendor approach with a continuous service delivery model. • Develop a Division Test Plan strategy in support of integrated multi-vendor testing, UAT, testing protocols, script development, requirement traceability, defect workflows, defect prioritization and definition standards, and quality management. • Develop a division Change Management and Defect Management strategy. • Develop a CA-MMIS Project Management Framework (CPMF) to describe the project management capabilities, processes, procedures, and tools that the CA-MMIS division would need upon turnover takeover activities. • Work with CA-MMIS branches, including Operations, to understand the current operational process and changes necessary to begin working in an agile delivery approach. Work on a variety of Agile teams in several roles (i.e., Product Owner, Scrum Master). • Utilize Rational Team Concert tool suite, Rational Quality manager, and HP Application Life Cycle Management (ALM) tool suite. • Work with a variety of stakeholders including vendors, State department programs that manage health care policy, California Health and Human Services (CHHS) agency, California Department of Technology (CDT), California State Auditor CSA, Centers for Medicare and Medicaid Services (CMS), and multiple branches offices within the division that supports program delivery and service integration.

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Release Lead
      • Jan 2014 - Aug 2016

      Release Lead: California Healthcare Eligibility, Enrollment, and Retention System (CalHEERS) - Quality Assurance Project over Development and Operations Responsible for managing all activities, outcomes, and communications related to CalHEERS system releases. Activities included: • Communicating with Executive stakeholders regarding release status, quality, risks, and issues. • Communicating and coordinating with Development teams, Interface partners, client Testers, and core team… Show more Release Lead: California Healthcare Eligibility, Enrollment, and Retention System (CalHEERS) - Quality Assurance Project over Development and Operations Responsible for managing all activities, outcomes, and communications related to CalHEERS system releases. Activities included: • Communicating with Executive stakeholders regarding release status, quality, risks, and issues. • Communicating and coordinating with Development teams, Interface partners, client Testers, and core team members with regard to status, daily activities, and release goals (schedules and dependencies, multi-vendor environments, cross team defect management, etc). • Manage overall implementation readiness across all project activities and across organizational teams. • Identify, manage, and monitor release issues and risks. • Utilize Rational Team Concert tool suite for release management, change management, access management, service requests, and other common ITIL services. • Utilize HP ALM tool suite for test management, defect management, and quality tracking in an integrated environment to support system integration services as well as UAT. • Utilize ServiceNow tool suite for incident management, problem management, and overall Help Desk functions.

    • User Acceptance Test (UAT) Lead
      • Jun 2012 - Dec 2013

      User Acceptance Test (UAT) Lead: California Healthcare Eligibility, Enrollment, and Retention System (CalHEERS) - Quality Assurance Project over Development and Operations responsibilities included building, training, and mentoring the Test team; developing and executing test scripts; and managing test outcomes through defect management or change management processes as appropriate. Ms. Hofmann utilized skills and attained experience as follows: • Management responsibilities over 25-35… Show more User Acceptance Test (UAT) Lead: California Healthcare Eligibility, Enrollment, and Retention System (CalHEERS) - Quality Assurance Project over Development and Operations responsibilities included building, training, and mentoring the Test team; developing and executing test scripts; and managing test outcomes through defect management or change management processes as appropriate. Ms. Hofmann utilized skills and attained experience as follows: • Management responsibilities over 25-35 resources. • Key resource in influencing the System Integrator's testing strategy and developed the overall UAT strategy to compliment for a holistic approach to testing. This increased the quality in the system. • Follow and ensure that industry best practices and standards (i.e., IEEE 829, ITIL, and PMI) were implemented as appropriate. • Communicate with Executive stakeholders, Interface partners, client Testers, and core team members with regard to status, daily activities, and goals. • Manage all schedules, testing activities, and staff coordination. • Develop orientation and training materials for on-boarding new Testers on the UAT methodology, test script development standards, execution, requirements traceability, reporting results, defect management, etc. • Review all scenarios, test scripts, and test data and provide feedback to Tester for improvement. • Map and validate business and vendor requirements, develop test scripts, plans, and verification processes across multiple sources to support a multi-vendor environment. • Manage environments, data refresh, code deployment, and defect priorities. • Manage project related issues and risks. • Utilize strong analytical and decision skills to articulate quality issues and prioritize and track defects to cross-functional product owners and Development teams.

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Procurement Specialist
      • Feb 2012 - May 2012

      Procurement Support: California Healthcare Benefits Exchange (HBEX) Project responsible for meeting strict timeframes while assisting the Procurement team in the CalHEERS procurement process. Activities included: • Assist the Procurement team in following the evaluation process and ensuring that proper documentation and protocols were followed. • Communicate to ensure the successful completion of this process within the tight timeframe. The whole procurement process, including… Show more Procurement Support: California Healthcare Benefits Exchange (HBEX) Project responsible for meeting strict timeframes while assisting the Procurement team in the CalHEERS procurement process. Activities included: • Assist the Procurement team in following the evaluation process and ensuring that proper documentation and protocols were followed. • Communicate to ensure the successful completion of this process within the tight timeframe. The whole procurement process, including vendor negotiations, was completed in seven months. Show less Procurement Support: California Healthcare Benefits Exchange (HBEX) Project responsible for meeting strict timeframes while assisting the Procurement team in the CalHEERS procurement process. Activities included: • Assist the Procurement team in following the evaluation process and ensuring that proper documentation and protocols were followed. • Communicate to ensure the successful completion of this process within the tight timeframe. The whole procurement process, including… Show more Procurement Support: California Healthcare Benefits Exchange (HBEX) Project responsible for meeting strict timeframes while assisting the Procurement team in the CalHEERS procurement process. Activities included: • Assist the Procurement team in following the evaluation process and ensuring that proper documentation and protocols were followed. • Communicate to ensure the successful completion of this process within the tight timeframe. The whole procurement process, including vendor negotiations, was completed in seven months. Show less

    • Project Test Manager
      • Jul 2008 - Jan 2012

      Project Test Manager: Quality Assurance for the California Department of Justice Information Systems (CJIS) project Worked with the Department of Justice state staff in the successful conversion of eight legacy CJIS applications from a proprietary mainframe environment (COBOL/UNISYS) to an open system environment (Oracle 10g/PL SQL/Unix). • Led department in creating and implementing an automated testing process • Developed defect tracking process / workflow, and mentored staff in… Show more Project Test Manager: Quality Assurance for the California Department of Justice Information Systems (CJIS) project Worked with the Department of Justice state staff in the successful conversion of eight legacy CJIS applications from a proprietary mainframe environment (COBOL/UNISYS) to an open system environment (Oracle 10g/PL SQL/Unix). • Led department in creating and implementing an automated testing process • Developed defect tracking process / workflow, and mentored staff in implementation • Led system, integration, and interface testing with four concurrent test teams (20 staff) • Managed User Acceptance Testing (UAT) • Assisted in writing and managing the transition plan and project “go-live” • Assisted in overall project management tasks (i.e., project plans, risk management, change management, executive meetings, etc.) Show less Project Test Manager: Quality Assurance for the California Department of Justice Information Systems (CJIS) project Worked with the Department of Justice state staff in the successful conversion of eight legacy CJIS applications from a proprietary mainframe environment (COBOL/UNISYS) to an open system environment (Oracle 10g/PL SQL/Unix). • Led department in creating and implementing an automated testing process • Developed defect tracking process / workflow, and mentored staff in… Show more Project Test Manager: Quality Assurance for the California Department of Justice Information Systems (CJIS) project Worked with the Department of Justice state staff in the successful conversion of eight legacy CJIS applications from a proprietary mainframe environment (COBOL/UNISYS) to an open system environment (Oracle 10g/PL SQL/Unix). • Led department in creating and implementing an automated testing process • Developed defect tracking process / workflow, and mentored staff in implementation • Led system, integration, and interface testing with four concurrent test teams (20 staff) • Managed User Acceptance Testing (UAT) • Assisted in writing and managing the transition plan and project “go-live” • Assisted in overall project management tasks (i.e., project plans, risk management, change management, executive meetings, etc.) Show less

    • Senior Managing Consultant
      • Mar 2001 - Jun 2008

      Project Lead: Requirements, IV&V and Quality Assurance (QA) tasks for vendor selection and project initiation. • Led six concurrent teams (30 staff) in gathering and documenting the business and technical requirements for inclusion in a RFP • Developed an Evaluation Plan to correspond with the evaluation criteria • Developed and implemented Master Test and IV&V Plans to help ensure compliance with stated requirements of the project Project Oversight: Conducted IPO… Show more Project Lead: Requirements, IV&V and Quality Assurance (QA) tasks for vendor selection and project initiation. • Led six concurrent teams (30 staff) in gathering and documenting the business and technical requirements for inclusion in a RFP • Developed an Evaluation Plan to correspond with the evaluation criteria • Developed and implemented Master Test and IV&V Plans to help ensure compliance with stated requirements of the project Project Oversight: Conducted IPO activities to objectively document the status of the CSIS Program for the California DOE. The oversight reports assessed the project’s performance with respect to schedule, staff resources, budget resources, technical and functional quality, as well as identified program and projects risks. Project Oversight: Conducted IPO activities and IV&V services for the CalOMS Development Project a $5.25 million project focused on the conversion of legacy applications for the Department of Alcohol and Drug Program. Responsibilities included auditing the project’s management and delivery artifacts and processes to help ensure compliance with project management standards and the DOF IT Project Oversight Framework requirements. Project Manager for a (Visual Basic/Oracle) consolidated centralized health care provider database application development project. Overall responsibilities were directed towards project initiation, project oversight, and quality assurance. Conducted a Technical Architecture Alternatives Analysis for the Child Welfare Services/Case Management System (CWS/CMS). Fast pace, deliverables based project where deadlines were met and the report obtained the necessary legislative buy-in to proceed with the project. Managed a team of five QA team members responsible for requirements definition, development of test cases and data sets, and implementation of five (JAVA / J2EE / Oracle) applications for the Department of Justice (Statewide Integrated Networking System – SINS). Show less Project Lead: Requirements, IV&V and Quality Assurance (QA) tasks for vendor selection and project initiation. • Led six concurrent teams (30 staff) in gathering and documenting the business and technical requirements for inclusion in a RFP • Developed an Evaluation Plan to correspond with the evaluation criteria • Developed and implemented Master Test and IV&V Plans to help ensure compliance with stated requirements of the project Project Oversight: Conducted IPO… Show more Project Lead: Requirements, IV&V and Quality Assurance (QA) tasks for vendor selection and project initiation. • Led six concurrent teams (30 staff) in gathering and documenting the business and technical requirements for inclusion in a RFP • Developed an Evaluation Plan to correspond with the evaluation criteria • Developed and implemented Master Test and IV&V Plans to help ensure compliance with stated requirements of the project Project Oversight: Conducted IPO activities to objectively document the status of the CSIS Program for the California DOE. The oversight reports assessed the project’s performance with respect to schedule, staff resources, budget resources, technical and functional quality, as well as identified program and projects risks. Project Oversight: Conducted IPO activities and IV&V services for the CalOMS Development Project a $5.25 million project focused on the conversion of legacy applications for the Department of Alcohol and Drug Program. Responsibilities included auditing the project’s management and delivery artifacts and processes to help ensure compliance with project management standards and the DOF IT Project Oversight Framework requirements. Project Manager for a (Visual Basic/Oracle) consolidated centralized health care provider database application development project. Overall responsibilities were directed towards project initiation, project oversight, and quality assurance. Conducted a Technical Architecture Alternatives Analysis for the Child Welfare Services/Case Management System (CWS/CMS). Fast pace, deliverables based project where deadlines were met and the report obtained the necessary legislative buy-in to proceed with the project. Managed a team of five QA team members responsible for requirements definition, development of test cases and data sets, and implementation of five (JAVA / J2EE / Oracle) applications for the Department of Justice (Statewide Integrated Networking System – SINS). Show less

    • Business Consulting and Services
    • 700 & Above Employee
    • Manager
      • Jan 1999 - Oct 2001

      Managed a team of five consultants who assisted a Utah based company in completing the first online, end-to-end mortgage transaction using a proprietary technology which enabled the execution of legally enforceable online transactions utilizing electronic signatures and XML-base documents. Key responsibilities also included assisting in developing sales and marketing plans, competitive business strategies, pricing strategies, and training materials. Assisted Etrade in implementation of… Show more Managed a team of five consultants who assisted a Utah based company in completing the first online, end-to-end mortgage transaction using a proprietary technology which enabled the execution of legally enforceable online transactions utilizing electronic signatures and XML-base documents. Key responsibilities also included assisting in developing sales and marketing plans, competitive business strategies, pricing strategies, and training materials. Assisted Etrade in implementation of Ariba, an e-procurement package to facilitate purchasing. Key responsibilities revolved around installing a quality change management process within the organization. Key staff were interviewed on their procurement process and incorporated within the implementation. A training class was also developed with a train-the-trainer approach. Led a team to outline the requirements necessary to implement electronic signatures for the processing of budgets from all California Community colleges to the Chancellor’s office. Documented the Harris County, Texas integrated justice information system business process and made recommendations to improve data integration. Assisted Deloitte in documenting the justice process for fire and safety, courts, district attorney, public defender, and corrections. This project was my first introduction into working with a global team virtually. Show less Managed a team of five consultants who assisted a Utah based company in completing the first online, end-to-end mortgage transaction using a proprietary technology which enabled the execution of legally enforceable online transactions utilizing electronic signatures and XML-base documents. Key responsibilities also included assisting in developing sales and marketing plans, competitive business strategies, pricing strategies, and training materials. Assisted Etrade in implementation of… Show more Managed a team of five consultants who assisted a Utah based company in completing the first online, end-to-end mortgage transaction using a proprietary technology which enabled the execution of legally enforceable online transactions utilizing electronic signatures and XML-base documents. Key responsibilities also included assisting in developing sales and marketing plans, competitive business strategies, pricing strategies, and training materials. Assisted Etrade in implementation of Ariba, an e-procurement package to facilitate purchasing. Key responsibilities revolved around installing a quality change management process within the organization. Key staff were interviewed on their procurement process and incorporated within the implementation. A training class was also developed with a train-the-trainer approach. Led a team to outline the requirements necessary to implement electronic signatures for the processing of budgets from all California Community colleges to the Chancellor’s office. Documented the Harris County, Texas integrated justice information system business process and made recommendations to improve data integration. Assisted Deloitte in documenting the justice process for fire and safety, courts, district attorney, public defender, and corrections. This project was my first introduction into working with a global team virtually. Show less

    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Programmer Analyst
      • Jan 1988 - Jan 1998

      Lead systems analyst in development of system requirements, constructed a prototype and programmed a case management relational database system. Managed beta testing of system for five beta sites and facilitated comments for the development team. Provided end-user testing and quality assurance for final development. Assisted in the writing of system documentation. Created a statewide dissemination plan. Designed training materials, coordinated and facilitated instructor led training… Show more Lead systems analyst in development of system requirements, constructed a prototype and programmed a case management relational database system. Managed beta testing of system for five beta sites and facilitated comments for the development team. Provided end-user testing and quality assurance for final development. Assisted in the writing of system documentation. Created a statewide dissemination plan. Designed training materials, coordinated and facilitated instructor led training nationally. Participated in user group meetings and facilitated communication. Provided end-user support for all software and hardware problems for the following statewide information management systems: • Pennsylvania Law Enforcement Management Information System (PA-LEMIS) • Jail Management Information System (LockDown) • District Attorney’s Case Management System (DA’s Assistant) • Treatment Alternatives to Street Crimes (TASC) Show less Lead systems analyst in development of system requirements, constructed a prototype and programmed a case management relational database system. Managed beta testing of system for five beta sites and facilitated comments for the development team. Provided end-user testing and quality assurance for final development. Assisted in the writing of system documentation. Created a statewide dissemination plan. Designed training materials, coordinated and facilitated instructor led training… Show more Lead systems analyst in development of system requirements, constructed a prototype and programmed a case management relational database system. Managed beta testing of system for five beta sites and facilitated comments for the development team. Provided end-user testing and quality assurance for final development. Assisted in the writing of system documentation. Created a statewide dissemination plan. Designed training materials, coordinated and facilitated instructor led training nationally. Participated in user group meetings and facilitated communication. Provided end-user support for all software and hardware problems for the following statewide information management systems: • Pennsylvania Law Enforcement Management Information System (PA-LEMIS) • Jail Management Information System (LockDown) • District Attorney’s Case Management System (DA’s Assistant) • Treatment Alternatives to Street Crimes (TASC) Show less

Education

  • California State University-Fresno
    BS, Computer Applications and Systems
    1982 - 1986

Community

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