Cheryl Smith, MBA
Ranger Manager at Lago Vista Property Owners- Claim this Profile
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English Native or bilingual proficiency
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Bio
Karen Rodgers
Cheryl's creative thinking ,expertise, positive can-do attitude and drive as a Customer Service Supervisor made her an absolute pleasure to work with. She continually delivered results, went above and beyond in providing exceptional service and support, and showed genuine integrity and respect as a Customer Service Supervisor. Cheryl is enthusiastic, personable and a brilliant networker. Her strengths in staying across issues, pro-actively offering solutions and ideas and being adept at all aspects of communications make her a valuable contributor to any situation or team.
Karen Rodgers
Cheryl's creative thinking ,expertise, positive can-do attitude and drive as a Customer Service Supervisor made her an absolute pleasure to work with. She continually delivered results, went above and beyond in providing exceptional service and support, and showed genuine integrity and respect as a Customer Service Supervisor. Cheryl is enthusiastic, personable and a brilliant networker. Her strengths in staying across issues, pro-actively offering solutions and ideas and being adept at all aspects of communications make her a valuable contributor to any situation or team.
Karen Rodgers
Cheryl's creative thinking ,expertise, positive can-do attitude and drive as a Customer Service Supervisor made her an absolute pleasure to work with. She continually delivered results, went above and beyond in providing exceptional service and support, and showed genuine integrity and respect as a Customer Service Supervisor. Cheryl is enthusiastic, personable and a brilliant networker. Her strengths in staying across issues, pro-actively offering solutions and ideas and being adept at all aspects of communications make her a valuable contributor to any situation or team.
Karen Rodgers
Cheryl's creative thinking ,expertise, positive can-do attitude and drive as a Customer Service Supervisor made her an absolute pleasure to work with. She continually delivered results, went above and beyond in providing exceptional service and support, and showed genuine integrity and respect as a Customer Service Supervisor. Cheryl is enthusiastic, personable and a brilliant networker. Her strengths in staying across issues, pro-actively offering solutions and ideas and being adept at all aspects of communications make her a valuable contributor to any situation or team.
Credentials
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Web Developer Specialist Certification
Austin Community CollegeMay, 2017- Nov, 2024 -
CPR Certification
National Safety CouncilMay, 2013- Nov, 2024 -
First Aid Certification
National Safety CouncilMay, 2013- Nov, 2024
Experience
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Lago Vista Property Owners
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Ranger Manager
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Feb 2018 - Present
Serve as the general manager of the Ranger program at the LVPOA. Responsible for directing personnel, implementation and enforcement of rules and regulations, patrolling, resource protection, and member facility operations.Supervise designated park entrances and require staff to monitor access, collect fees and respond to emergencies that happen within the park.
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Park Ranger
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Jul 2009 - Jan 2018
Provide visitor services, such as explaining regulations, answering visitor requests, needs and complaints, and supply information about the parks and surrounding area amenities. Manage daily operations of general facilities. Patrol parks such as trails, recreational courts, marinas, fishing well, campgrounds, swimming areas, fitness and clubhouse facilities to protect resources and prevent damage. Make sure that campers, hikers and other visitors are following the rules--including fire safety regulations--and do not disrupt the natural environment or fellow guests.Function as point of contact for LVPOA members and enforce and execute LVPOA rules along with providing assistance to other local law enforcement agencies as required. Show less
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Southwest Airlines
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Airlines and Aviation
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700 & Above Employee
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Operation Supervisor - Cargo
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Feb 2009 - Feb 2014
Distribute and calculate cargo in such a manner that space use is maximized for different aircraft compartments, using charts and computers.Direct ground crews in the loading, unloading, securing, or staging of aircraft cargo or baggage.Determine the quantity and orientation of cargo and compute an aircraft's center of gravity. Advise clients on transportation and payment methods. Track delivery progress of shipments. Notify consignees, passengers, or customers of freight or baggage arrival and arrange for pick up.Determine method of shipment and prepare bills of lading, invoices, and other shipping documents. Estimate freight rates and record shipment costs and weights. Keep records and audits of all goods shipped, received, and stored. Cargo international/domestic shipping and receiving according to TSA regulations and AOSSP.OSHA/SET/EPA training Show less
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Operations Supervisor
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Aug 2001 - Feb 2009
Communicate with aircraft within local airspace, using radar, computer equipment, or visual references. Monitor or direct the movement of aircraft on the ground at local airport to minimize delays and maximize safety. Monitor the arrival, parking, refueling, loading, and departure of all aircraft.Radio communications and maintenance assistance, coordinate landing and take-off authorizations or instructions, prepare manifests showing numbers of airplane passengers and baggage, mail, and freight weights, transmitting data to destinations. Provide aircrews with information and services needed for airfield management and flight planning. Inform pilots about nearby potential ground hazard conditions or visibility problems, customer issues, flight misconnect or gate changes. Alert airport emergency services in cases of emergency or when aircraft are experiencing difficulties. Implement airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation. Assist in responding to aircraft and medical emergencies. Coordinate communications between air traffic control and maintenance personnel.Train operations staff. Show less
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Customer Service Supervisor - Southwest Airlines
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May 1984 - Aug 2001
Extensive knowledge in FAA Standards and Policies. Interview team and Training Coordinator.Passenger ticketing and reservations, examine passenger documentation to determine destinations and to assign boarding passes. Trace lost, delayed, or misdirected baggage for customers. Check baggage and direct passengers to designated locations for loading. Provide boarding or disembarking assistance to passengers needing special assistance. Confer with customers to determine their service requirements and travel preferences. Announce arrival and departure information, using public address systems. Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.Prepare and maintain work records, schedules and reports. Evaluate employee performance and prepare performance appraisals.President's Award & Herbert D. Kellerher and Rollin W. King Scholarship recipient. Show less
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Education
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St. Edward's University
Master of Business Administration (MBA), Business Administration, Management and Operations -
2017 -
Austin Community College
Web Developer Specialist Certification, Computer and Information Sciences and Support Services -
University of Arizona
Bachelor of Fine Arts (BFA), Photography
Community
