Experience

Wellfleet
• United States
• Musicians
• 1 - 100 Employee
• Customer Service Representative

  • Sep 2021 - Present


CVS Specialty

• Pharmaceutical Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Nov 2020 - Aug 2021

  Assisted new and existing patients with obtaining their specialty medication deliveries. Collected personal health history and assisted patients with applying for grants to supplement their financial responsibility. Assisted new and existing patients with obtaining their specialty medication deliveries. Collected personal health history and assisted patients with applying for grants to supplement their financial responsibility.



ALIVE RISK

• United States
• Insurance
• 1 - 100 Employee

• Processing Supervisor

  • Feb 2017 - Jul 2018

  Managed a team of processing associates responsible for policy issuance and endorsement processing within established service level agreements. Assigned and monitored work inventory of both internal and external resources to ensure service levels, quality and audit goals were consistently met/exceeded. Managed a team of processing associates responsible for policy issuance and endorsement processing within established service level agreements. Assigned and monitored work inventory of both internal and external resources to ensure service levels, quality and audit goals were consistently met/exceeded.



American Management Advisors, Inc.

• United States
• Insurance

• Operations Manager/Network Administrator

  • Nov 2010 - Feb 2017

  Managed all College and International accounts for benefits, claims and enrollment inquiries from students and plan participants. Facilitated the receivable premium process through online and manual workflows. Directed and coordinated audits and billing reconciliation on behalf of the Universities and third-party administrators. Managed all College and International accounts for benefits, claims and enrollment inquiries from students and plan participants. Facilitated the receivable premium process through online and manual workflows. Directed and coordinated audits and billing reconciliation on behalf of the Universities and third-party administrators.



CDW

• Australia
• Professional Training and Coaching

• Account Executive

  • Oct 2006 - Jan 2008

  Focus on acquiring new accounts and providing support and expertise to assist small to medium sized businesses with their technology needs Focus on acquiring new accounts and providing support and expertise to assist small to medium sized businesses with their technology needs


ISS - International Shared Services
• Senior Account Executive

  • Nov 1998 - May 2004