Cheryl Thibault

Founder, Customer Experience at ARC
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Contact Information
us****@****om
(386) 825-5501
Location
Orange, US

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Experience

  • ARC
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Founder, Customer Experience
      • Jan 2010 - 14 years

      Contact Center Performance Assessment Services; remote call, email, chat, and text monitoring and telephone, email, chat, and text mystery shopping for quality assurance. Call Coaching and On-Site Training.

  • Western Digital
    • United States
    • Computer Hardware Manufacturing
    • 700 & Above Employee
    • Call Auditing Services
      • 2008 - 2017
  • At Random Communications, LLC
    • Managing Partner
      • Jun 1996 - Dec 2009

      Telephone Performance Assessment Services; remote call monitoring and telephone mystery shopping for quality assurance.

  • The Tele-monitor, Co.
    • Client Relations Manager
      • Sep 1991 - Jun 1996
  • May Company/G. Fox & Co.
    • Department Manager
      • 1980 - 1984

Education

  • University of Connecticut
    BA, Sociology
    1993 - 1996

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