Experience

AppVault

• Software Development
• 1 - 100 Employee

• Senior Director Product and Implmentation

  • Sep 2022 - Present

• Director of Implementations

  • Jan 2004 - Sep 2022

  Effectively establish, train and support new and existing users on Response Manager web-based employment-candidate management software. Coordinate implementation efforts through the assignment of test-scripts and training responsibilities; follow up and document associated issues to IT. Create detailed Release Notes to support and document applications. Demonstrate the features and benefits of software products to potential media clients. Provide Tier II support for the Help Desk… Show more Effectively establish, train and support new and existing users on Response Manager web-based employment-candidate management software. Coordinate implementation efforts through the assignment of test-scripts and training responsibilities; follow up and document associated issues to IT. Create detailed Release Notes to support and document applications. Demonstrate the features and benefits of software products to potential media clients. Provide Tier II support for the Help Desk and Client Services departments; document and escalate technical service issues to IT and maintain diligent follow-up to verify resolution. Comprehensive quality assurance responsibilities including test-script creation, conversion testing and requirement documentation; track quality concerns from initial report through production updates. Manage print-media software implementation launches from inception through testing and post-implementation trouble-shooting.



Dynegy, inc

• Administrative Support (Temporary Contract Position)

  • Dec 2002 - May 2003

  Responsible for the data integrity of detailed propane contracts as entered into the account maintenance and administrative systems. Generated prompt and accurate billing; created/revised internal and client presentations; provided technical and systems support as needed.



WEBFAMILIES

• Quality Assurance Specialist

  • Jun 2000 - Apr 2001

  Effectively functioned as lead QA Analyst, testing all databases, content and code changes. Created test plans/scripts, performing comprehensive software validations on pilot order fulfillment applications. Provided Tier II technical support and assisted the Operations Team in deploying new versions of code from testing through production.



Boston Market

• United States
• Restaurants
• 700 & Above Employee

• SENIOR ANALYST

  • Dec 1997 - Jun 2000



Cleo Wallace Centers

• QA AND RELEASE MANAGEMENT Analyst; Network Administration

  • Jun 1995 - Dec 1997

  data processing manager; information systems technician